Overview
What is Paychex Flex?
Paychex Flex, of Paychex' Online Payroll Services, is a cloud-based human resource management and payroll platform. Paychex offers core and specialized services, and scales to meet the needs of small businesses, SMBs, and large enterprises.
Got Paycheck Flex?
Paychex Flex has made payroll easier for us!
Paychex Flex - A full service, user friendly, easy to use payroll management platform
Just the essentials, please. Could use a scaled-down version.
Want more time to work on your business? Choose Paychex
Timesaving and Professional
Great Company if you don't have payday on a Wednesday
Paychex Flex - Ease of Use
Easy to use.
Payroll is quick and easy right from my phone!
Disappointed
Good and Bad
Provides easy call-in service for payroll processing and exceeds our reporting requirements
Paychex Flex Review
Awards
Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards
Popular Features
- Direct deposit files (270)9.292%
- Update personal information (239)9.090%
- Pay calculation (271)9.090%
- View and generate pay and benefit information (228)8.686%
Reviewer Pros & Cons
Video Reviews
1 video
Pricing
Paychex Go
$59
Paychex Flex Service
Contact sales team
Paychex Flex Enterprise
Contact sales team
Entry-level set up fee?
- Setup fee required
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Features
Human Resource Management
Organizing, tracking and providing instant access to critical employee data, job profiles, transfers, promotions, and benefits information.
- 8Employee demographic data(197) Ratings
Administrators have the ability to enter detailed demographic data for each employee.
- 8.1Employment history(220) Ratings
Employment history is the ability to track previous positions held.
- 6.8Job profiles and administration(155) Ratings
Job profiles and descriptions can be created and edited.
- 7.3Workflow for transfers, promotions, pay raises, etc.(154) Ratings
Employee move workflow provides the ability to move employees to different positions and apply pay raises.
- 1Organizational charting(1) Ratings
Organizational charting is the ability to create hierarchical charts.
- 7.9Organization and location management(138) Ratings
Organization and location management allows employees to be managed across multiple geographical locations.
- 7.4Compliance data (COBRA, OSHA, etc.)(132) Ratings
Compliance capabilities ensure full compliance with federal workplace regulations by capturing required data in central database.
Payroll Management
Provides for pay calculation and benefit plan administration, in addition to managing direct deposit, salary revisions and payroll tracking.
- 9Pay calculation(271) Ratings
Pay calculation provides for computation of employee pay with state and federal deductions.
- 9.1Off-cycle/On-Demand payment(136) Ratings
Provide employees access to wages accrued during the pay period before the end of the pay cycle.
- 7.2Benefit plan administration(156) Ratings
Benefit plan administration is administration of health insurance plans and 401k plans, and other benefits.
- 9.2Direct deposit files(270) Ratings
Direct deposit is the ability to electronically transfer pay to an employee’s personal bank account.
- 8.5Salary revision and increment management(193) Ratings
Salary revision is the ability to modify individual employee pay.
- 8Reimbursement management(105) Ratings
Reimbursement management provides cash reimbursement for employee expenses related to business travel or other.
Leave and Attendance Management
Streamlines communication between HR and employees and facilitates efficient management of employee leave including requisitions, approvals, balance calculation, and annual carry-forward.
- 6.3Approval workflow(102) Ratings
Approval workflow is the process for approving employee paid time-off requests.
- 7.4Balance details(136) Ratings
Balance details is automatic updating of paid time-off balance to reflect time taken.
- 7.3Annual carry-forward and encashment(110) Ratings
Annual carry-forward and encashment enables unused paid time-off days to be carried forward to new year, or paid in cash.
Employee Self Service
Employee portal allowing employees to view and update their personal information.
- 8.6View and generate pay and benefit information(228) Ratings
Employees can view pay and benefit data and print pay stubs.
- 9Update personal information(239) Ratings
Employees can update personal profile with change of address, dependents, or other personal data.
- 7.7View company policy documentation(111) Ratings
Employees can review company handbook, and corporate policy documents.
- 8.7View job history(168) Ratings
Employees can view all positions held at the company.
Asset Management
Maintaining a record of assets such as laptops, pagers, cell phones, etc. issued to employees. Record typically includes asset type, number, serial number and date of issuance.
- 7.8Tracking of all physical assets(40) Ratings
Tracking of track laptops, pagers, phones, and other company equipment.
HR Reporting
Pre-built and custom reports, and integration with external data.
- 5.6Report builder(134) Ratings
Report builder allows custom reports to be created using a GUI.
- 6.7Pre-built reports(154) Ratings
Pre-built reports is the provision of a variety of canned reports on employee retention, and other key metrics.
- 5.5Ability to combine HR data with external data(83) Ratings
Ability to bring data from external systems like CRM and combine with HR data.
Onboarding
Employee onboarding is the process of orienting new hires to the social and performance aspects of their jobs so that they are able to function in their new roles as quickly as possible.
- 8New hire portal(151) Ratings
New hire portal eliminates printing and mailing with a personalized portal of all required reading, corporate information, and all forms and other paperwork, online.
- 7.8Manager tracking tools(100) Ratings
Tracking tools allow hiring managers to check status on individual hires for all onboarding activities.
Recruiting / ATS
Recruiting or Applicant Tracking Software is software used to manage the recruitment process electronically by handling job postings, applicant status, resume management, etc.
- 9.7Job Requisition Management(32) Ratings
Job Requisition Management – Job requisition management is the ability to create jobs quickly and easily
- 9.8Company Website Posting(30) Ratings
Software allows postings to be displayed on the company website
- 6.7Publish to Social Media(23) Ratings
Software provides ability to publish postings to social media sites
- 6.6Job Search Site Posting(30) Ratings
Software provides ability to publish postings to top job search sites
- 6.8Duplicate Candidate Prevention(28) Ratings
Duplicate candidate prevention prevents candidates already in the system from being added
- 9.7Applicant Tracking(33) Ratings
Applicant tracking allows recruiters to assign applicants to various stages so others can see status at a glance
- 9.8Notifications and Alerts(53) Ratings
Notifications and reminders inform you of tasks to be completed
Product Details
- About
- Integrations
- Competitors
- Tech Details
- FAQs
What is Paychex Flex?
Paychex Flex® is an HR solution boasting simplicity, with technology that grows and changes with the user's business. Paychex combines business solutions and dedicated support, to help users:
•Hire, pay, manage, and retain employees
•Get experienced support as needed with a 24/7/365 U.S.-based, live support team
•Stay ahead of changing laws and regulations with Paychex compliance experts
•Access information on the go with the Paychex Flex Mobile App and Paychex Voice Assist
Talent Management: Recruit, retain, and develop top talent from a single HR platform and streamline the hiring and onboarding process.
Workforce Management: Improve employee efficiency and productivity with workforce management resources.
Payroll and Financial Support: Pay employees and manage taxes, and expenses.
Employee Benefits: Attract and retain top talent by offering valued employee benefits while simplifying plan administration.
PEO and HR Outsourcing: Support the business throughout the entire employee lifecycle with comprehensive HR outsourcing solutions.
Employee Experience: Save time and improve accuracy by giving employees access to self-service HR, training, and financial tools.
Integrations: Automatically connect and share data between software and Paychex Flex.
Choose the right level of technology and support for the business now — while keeping the ability to grow as needs change.
Paychex Flex Features
Human Resource Management Features
- Supported: Employee demographic data
- Supported: Employment history
- Supported: Job profiles and administration
- Supported: Workflow for transfers, promotions, pay raises, etc.
- Supported: Benefits information
- Supported: Organization and location management
- Supported: Compliance data (COBRA, OSHA, etc.)
Payroll Management Features
- Supported: Pay calculation
- Supported: Off-cycle/On-Demand payment
- Supported: Payroll history for each employee
- Supported: Benefit plan administration
- Supported: Direct deposit files
- Supported: Payroll tracking and auditing
- Supported: Salary revision and increment management
- Supported: Reimbursement management
- Supported: Statutory form management
Leave and Attendance Management Features
- Supported: Approval workflow
- Supported: Email notifications
- Supported: Balance details
- Supported: Travel absence management
- Supported: Annual carry-forward and encashment
Employee Self Service Features
- Supported: Employee login
- Supported: View and generate pay and benefit information
- Supported: Update personal information
- Supported: Request time off
- Supported: View job history
- Supported: View company policy documentation
- Supported: View company news and information
Asset Management Features
- Supported: Tracking of all physical assets
HR Reporting Features
- Supported: Report builder
- Supported: Pre-built reports
- Supported: Ability to combine HR data with external data
Integration with other HR capabilities Features
- Supported: Additional HR capabilities (talent management, LMS, etc.) supplied by same vendor
Onboarding Features
- Supported: New hire portal
- Supported: Manager tracking tools
Recruiting / ATS Features
- Supported: Job Requisition Management
- Supported: Company Website Posting
- Supported: Publish to Social Media
- Supported: Job Search Site Posting
- Supported: Duplicate Candidate Prevention
- Supported: Applicant Tracking
- Supported: Notifications and Alerts
Additional Features
- Supported: Retirement- Single Record
- Supported: FSA
- Supported: Health Insurance, COBRA
- Supported: Mobile App
Paychex Flex Screenshots
Paychex Flex Video
Paychex Flex Integrations
- QuickBooks Online
- Xero
- Indeed.com
- BambooHR
- Clover
- Altametrics
- Insight360
- LCP Tracker
- Hubworks
Paychex Flex Competitors
Paychex Flex Technical Details
Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
---|---|
Operating Systems | Unspecified |
Mobile Application | Apple iOS, Android, Mobile Web |
Supported Countries | United States |
Supported Languages | English, Spanish |
Frequently Asked Questions
Comparisons
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Reviews and Ratings
(551)Attribute Ratings
- 9Likelihood to Renew42 ratings
- 9.3Availability10 ratings
- 9.1Performance10 ratings
- 7.9Usability240 ratings
- 7.7Support Rating245 ratings
- 7.1Online Training4 ratings
- 4.5In-Person Training1 rating
- 9.4Implementation Rating11 ratings
- 7.6Configurability8 ratings
- 9.3Product Scalability10 ratings
- 9.1Ease of integration3 ratings
- 9.2Vendor pre-sale32 ratings
- 8.9Vendor post-sale31 ratings
Reviews
(1-25 of 150)Great alternative to more robust systems for teams that don't need all the bells and whistles
- Customer care
- Communication
- User interface could be a bit easier to navigate
- More options for self-administration that doesn't require Paychex Flex to build out features for us
Paychex Flex has made payroll easier for us!
- Simple entry of employees' hours
- Keeps track of PTO
- Easy to modify profiles of current employees and to change employment status
- Salaried employees' salaries take a few clicks to enter. It shouldn't be that hard. The system does know their salaries but it should populate automatically in the box.
- I always change the check date so I am not charged a rush fee. I have to do this before I start. It should not be so strict. Also the default should not be one day and apparently this can't be changed. So I have to remember to do it manually every time.
Paychex Flex - A full service, user friendly, easy to use payroll management platform
- Paychex Flex makes providing W2's to staff a breeze.
- Paychex Flex provides a variety of HR management products to reference
- Paychex Flex makes it really easy for staff members to access their paystubs and updae their profile information, such as their direct deposit information.
- When it comes to audit reports, Paychex Flex could improve on helping clients locate the correct reports for audit purposes more easily
- When a client receives a discount, it would be helpful if the discount were automatically provided each year, or if the Paychex rep proactively reached out to the client first, versus the client having to call and request that the discount continue.
- It would be helpful if the invoice was emailed to the client versus the client logging in to access invoices.
Great Company if you don't have payday on a Wednesday
- ease to use at home
- friendly representative
- Monday holiday and payroll issues
- In my opinion, difficult time management timeclock
- In my opinion, difficult to get reports
Paychex Flex - Ease of Use
- Regular updating on new requirements for our state
- Check in's to make sure the user interface is friendly
- Quick Response times in most cases
- Employees do a good job of educating us on use of platform
- In the past we have lost two account representatives and not been informed in advance that they were leaving. In both cases, we didn't find out the rep was no longer working our cases until after emails had been unanswered for days.
- would be ideal if email could be sent as a group email to each admin at our company instead of one email per person. Makes it difficult to know who received which email and who didn't.
Easy to use.
- tracking 1099 employees
- reporting on a weekly, monthly, and quarterly basis
- taking care of all of our reporting needs to multiple states.
- Help coordinating new locations for taxes
Provides easy call-in service for payroll processing and exceeds our reporting requirements
- Bi-Weekly Payroll Processing
- Tax Filing for all jurisdictions
- Personnel Report Matrix
- User Portal for accessing their paystubs and tax documents
- Payroll Specialist constantly turnover
- Apple Notifications for App are not consistent
Paychex Flex Review
- Company Directory is very user friendly
- The app for the end user is very user friendly as well.
- In my opinion, Paychex Flex does not have good org chart software.
- In my opinion, The Benefits Platform is underwhelming and needs work.
- In my opinion, The support teams are hit or miss, we went through 7 different support users to find one that we linked
- In my opinion, Communication from Paychex Flex lacks on major issues, which involved us getting fines for not submitting taxes on time.
- In my opinion, the hiring platform is also underwhelming and needs work.
Easy to Implement, Even Easier to Use!
- Payroll processing
- Responding to answers timely
- Better 401k statements for employees
- When employees lock themselves out of their account, it's awful getting them reset or when they get a new phone number, email address, etc., and can't use the old one to reset their password.
- Streamlined custom report features
- Better communication when our account rep is changed. Every single time our rep has changed, they never reached out to let us know. It took me an email for help, only to find out that the rep wasn't there anymore or something, and then having to track down who our new rep was because it wasn't updated on the Paychex Flex site either.
User friendly
- Payroll is processed very quickly
- Payroll Reports are ready within minutes
- The uploading of our 401K is great.
- Customer service is outstanding.
- adding new hires
- Changing employee to different departments
- It would be good if you could customize reports
- The payroll grid needs improvement
- Customized reports
- Payroll Specialist to help me whenever
- Easy to find what I need
- I love the HR calendar for Hire dates and Birthdays!!!
- Nothing at this time
Simple and user friendly
- Reminder on taxes, updates from IRS
- generates reports
- breakdown on expenses
- recommendations on products that may help us run payroll more efficiently
- having the chat option in case we have questions
- more options on credit card processing services
- 401 or other retirement options
- more healthcare benefits options
Paychex has been a great addition to our company!
- Abides by Federal/State laws.
- Processed quarter/year-end filings.
- Makes payroll processing super easy.
- Manual manipulation to certain areas on our own without needing an account manager.
- General ledger setup.
- Backup assistance is more attentive when the account manager is out.
Very Satisfied Customer
- Customer Service
- Intuitive interface
- Knowledgeable account executives
- You can onboard employees 2 different ways, but one is wrong and yet the system still lets you do it
- It says you have 15 minutes to edit payroll, but sometimes it's less
Payroll Time
- I like I can enter payroll and if I need to leave the program, I can resume at a later time and my information is saved.
- I like the analytics & reports features.
- I like how all my employees have easy access to their portal.
- When making a change to an employee's 401K contribution, change their withholdings, or change their direct deposit, I find it challenging, particularly if I had already started the payroll. I should be able to do this very easily, however, I seem to struggle.
- Health Savings Accounts for the owners. So far we are going on year 2 and still the system will not deposit an owner's HSA contribution when I process the owner's quarterly bonus run. And of course, this doesn't get picked up on the reports until a month or two later when one of the owners tells me his HSA contribution did not hit his bank account. I have to reach out to Danita McAfee, Supervisor - Flex Conversion Center, every time for help. She is wonderful to work with and always fixes my mistakes.
- To add a separate payroll run in addition to the monthly payroll should be just a click to do, but it is not. I have to reach out to my rep. Caleb Wiggins to add another payroll run.
User Friendly and Efficient Payroll Software
- Timely quarterly reviews
- Multiple payroll reminders before the end of the pay period
- Account manager checkins
- Promotions are more frequent than I would prefer
- Payroll
- Distribute tax documents
- Manage individuals data
- The interface to create new users is not that easy to use
- More prompts and guidance would be helpful especially because I only do HR part-time
- The connection between other (external) services and the payroll services are hard to understand and makes insurance and 401K services difficult to access. I understand that Paychex wants to outsource those but as a user, it is often hard to figure out how to access the right people about those external services
Essential software for small or large businesses
- Excellent for processing payroll
- Excellent resource for human resource dilemnas
- Better view of the time off calendar for time and attendance
- Better management of updates
- Support for supervisors to be able to receive PTO alerts about employees requesting PTO
- The time off calendar parameters - it needs to go back at least 30 days prior and 12 months out at a default. People have been missed with their PTO requests because they didn't show up.
Simple Easy to Use System
- Handles all my tax filings
- Easy to do bi-weekly payroll
- Easy to change employee or contractor information
- none
Using Paychex Flex is a great process improvement.
- Time tracking
- PTO Accruals
- Mobile App
- Kiosk
- The communitive link between Time and Attendance and Pay role needs improvement. When there is an issue, one always says reach out to the other.
Paychex Flex - A Solid Value for Small Businesses
- On Time Delivery of Paychecks
- On Time Processing of Tax Payments
- Accurately Reporting and Producing Annual W-2's
- List or Directory Production
- Access Limits for various System Admin
- Insurance Deduction Options
Easy to use for employers and employees
- Pays all employment taxes
- Website is easy to navigate
- Employee access
- Informing users of additional taxes withdrawn from accounts.
Outstanding service and ROI.
- Payroll
- Training
- HR Resources
- Customer Service
- Responsiveness
- Provides accurate information
- Employee Handbook development and management
- Tax forms management
- Having more Payroll Specialists available. Recently, in the last six months, our assigned Payroll Specialist, who is fantastic, was on leave and another person was chosen to help us. This person made numerous payroll mistakes that took four tries to correct. We always request Payroll Journals so we can check our account details before a payroll is cleared for release. In some cases, initial mistakes were corrected but new mistakes were created! On a second occasion when our assigned Payroll Specialist was again on leave, the same person that made multiple mistakes before was chosen to help us again and again we had a similar experience with this person. When we requested a change of payroll assistant none was provided!
BC Flex - Love it!
- History
- current information
- reporting
- features that make it easy for employees to be aware...ie access to employee handbook
- hourly rates to sync with payroll system. We use SpotOn/TeamWork
Thank you for Paychex Flex. . . always available!
And Paychex offered help and got us our Employee Retention credits.
- Helps me with % or other increases to staff salaries.
- Different types of documents (e.g., quarterly) regarding salaries.
- Website is a bit difficult for a non-skilled user to understand.
It's what we can use now. I don't have any ideas of how Paychex Flex would not be appropriate.