My honest opinion on SAP Service Cloud
November 03, 2023
My honest opinion on SAP Service Cloud
Score 8 out of 10
Vetted Review
Verified User
Overall Satisfaction with SAP Service Cloud
The best feature of the SAP Service Cloud is that it can collect messages from all your places like mail inbox and social sites and bring them to your SAP Service Cloud dashboard. It is also useful to automatically categorise by customer problems. Easy to use and easy to integrate with other third-party tools.
- Automatically collect all your messages and bring them in one place.
- Easy to integrate with other thard party tools
- Customer relationship management is so good. It's ensure customer satisfaction.
- Top notch Omni channel support
- Great user experience.
- I found it's pretty hard to configure this tool.
- It's slightly costly than other tools.
- Need to improve AI feature.
- I'm not so impressed by internal UI interface. Need to improve.
- Customer feedback feedback manegement is not up to the mark I believe
- Allow us to provide service to our customers based on thare priority.
- Easy to integrate with other tools
- Help to reduce customer service cost.
- It plays a crucial role in satisfying our customers.
- Compatibility with other products is great.
It's a great customer service tool that can sort people based on their priorities and issues. Help us to maintain a great relationship with customers. It helps us to improve customer satisfaction and allows us to provide omnichannel support to our customers. Overall SAP Service Cloud improves the quality of our service.
In my opinion each and every tools have some positive and negative sight. In this case all tools are powerful at its own. I use them according to my clints need and thare compatibility with those tools.
Do you think SAP Service Cloud delivers good value for the price?
Yes
Are you happy with SAP Service Cloud's feature set?
Yes
Did SAP Service Cloud live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of SAP Service Cloud go as expected?
Yes
Would you buy SAP Service Cloud again?
Yes