Best customer service offering tool
November 05, 2023
Best customer service offering tool
Score 8 out of 10
Vetted Review
Verified User
Overall Satisfaction with SAP Service Cloud
As being as a analyst I have to maintain the records of emails, calls and other social sites data in collated form. But with the help of SAP Service Cloud tool I can pull all the data into one place which helps me to respond my clients queries instantly and effectively instead of going different channels. It streamline my team workload according to the priority and category wise and my team pick the request accordingly without missing any deadline.
- It makes my all emails, call logs and other data into one place and my team can easily pick the data as per priority wise.
- It helps to respond my customer queries very instantly without missing any one the emails.
- Also it helps to identify the duplicate questions so that we can easily take teh reference from the previous solutions.
- Improvement in cloud connectivity in remotes having network issue
- We face challenges sometimes to integrate a chat tool
- I have observed a very drastic time drop while replying to our customers queries.
- It saves a lot of time and human effort to categories the things.
- It improves my team's feedback.
Yes , I saw a drastic change in our feedback score which is increasing from the past few years. Beacuse of this my team effectively responded to each email on the proper timeline and also refering the same query from the previous solutions provided to my any previous customer. It saves a lot of time and manual effort as well
Do you think SAP Service Cloud delivers good value for the price?
Not sure
Are you happy with SAP Service Cloud's feature set?
Yes
Did SAP Service Cloud live up to sales and marketing promises?
Yes
Did implementation of SAP Service Cloud go as expected?
Yes
Would you buy SAP Service Cloud again?
Yes