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SAP SuccessFactors

SAP SuccessFactors

Overview

What is SAP SuccessFactors?

SAP SuccessFactors is a suite of HR/HCM products covering these capability areas: core HR and payroll, recruiting and onboarding, learning and development, performance and compensation management, workforce analytics and planning, and employee experience management.

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Recent Reviews

Review

8 out of 10
May 20, 2024
Incentivized
We are a 100k WW employees Telco Company. Our HR master system is SF; practically, all the modules are active on the system. We use …
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SAP SF ++

9 out of 10
May 20, 2024
Incentivized
Within our organization, we use SAP Success Factors as the core foundation for our HR Application, which includes various modules from the …
Continue reading
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Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Popular Features

View all 48 features
  • Employee demographic data (398)
    8.1
    81%
  • Employment history (406)
    7.9
    79%
  • Organizational charting (420)
    7.9
    79%
  • Job profiles and administration (393)
    7.3
    73%

Reviewer Pros & Cons

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Pricing

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Entry-level set up fee?

  • No setup fee
For the latest information on pricing, visithttps://www.pcmag.com/reviews/sap…

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

Starting price (does not include set up fee)

  • $85 per year Up to 100 Employees
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Product Demos

SAP SuccessFactors Solutions for Core HR, Time, and Payroll Product Tour

www.sap.com

Joule Product Tour

www.sap.com
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Features

Human Resource Management

Organizing, tracking and providing instant access to critical employee data, job profiles, transfers, promotions, and benefits information.

7.6
Avg 7.9

Payroll Management

Provides for pay calculation and benefit plan administration, in addition to managing direct deposit, salary revisions and payroll tracking.

8
Avg 8.0

Leave and Attendance Management

Streamlines communication between HR and employees and facilitates efficient management of employee leave including requisitions, approvals, balance calculation, and annual carry-forward.

8.3
Avg 8.1

Employee Self Service

Employee portal allowing employees to view and update their personal information.

7.9
Avg 8.1

Asset Management

Maintaining a record of assets such as laptops, pagers, cell phones, etc. issued to employees. Record typically includes asset type, number, serial number and date of issuance.

8.4
Avg 7.8

HR Reporting

Pre-built and custom reports, and integration with external data.

6.3
Avg 7.6

Onboarding

Employee onboarding is the process of orienting new hires to the social and performance aspects of their jobs so that they are able to function in their new roles as quickly as possible.

7.8
Avg 8.0

Performance and Goals

Goal alignment is the practice of ensuring that all employees have clearly defined goals in support of the overall corporate strategy.

8.3
Avg 8.2

Performance Management

Performance management is the process of ensuring employees meet pre-determined objectives and goals through regular check-ins and appraisals.

8.1
Avg 8.0

Succession Planning

Succession planning is the identification and development of internal employees with the potential to fill key business leadership positions in the company.

7.8
Avg 7.9

Recruiting / ATS

Recruiting or Applicant Tracking Software is software used to manage the recruitment process electronically by handling job postings, applicant status, resume management, etc.

4
Avg 7.8
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Product Details

What is SAP SuccessFactors?

SAP SuccessFactors HCM provides cloud-based solutions that connect core HR and payroll, talent management, sales performance management, people analytics, and workforce planning. The SAP SuccessFactors HCM enables users to put an organization's people at the center of everything – with solutions designed to meet their individual needs.

The SAP SuccessFactors Human Capital Management (HCM) covers:
  • Employee Experience Management
  • Core HR and Payroll
  • Talent Management
  • HR Analytics and Workforce Planning
  • Sales Performance Management

SAP SuccessFactors Features

Human Resource Management Features

  • Supported: Employee demographic data
  • Supported: Employment history
  • Supported: Job profiles and administration
  • Supported: Workflow for transfers, promotions, pay raises, etc.
  • Supported: Benefits information
  • Supported: Organizational charting
  • Supported: Organization and location management
  • Supported: Compliance data (COBRA, OSHA, etc.)

Payroll Management Features

  • Supported: Pay calculation
  • Supported: Support for external payroll vendors
  • Supported: Off-cycle/On-Demand payment
  • Supported: Payroll history for each employee
  • Supported: Benefit plan administration
  • Supported: Direct deposit files
  • Supported: Payroll tracking and auditing
  • Supported: Salary revision and increment management
  • Supported: Reimbursement management
  • Supported: Statutory form management

Leave and Attendance Management Features

  • Supported: Approval workflow
  • Supported: Email notifications
  • Supported: Balance details
  • Supported: Travel absence management
  • Supported: Annual carry-forward and encashment

Employee Self Service Features

  • Supported: Employee login
  • Supported: View and generate pay and benefit information
  • Supported: Update personal information
  • Supported: Request time off
  • Supported: View job history
  • Supported: View company policy documentation
  • Supported: View company news and information
  • Supported: Employee recognition

HR Reporting Features

  • Supported: Report builder
  • Supported: Pre-built reports
  • Supported: Ability to combine HR data with external data

Integration with other HR capabilities Features

  • Supported: Additional HR capabilities (talent management, LMS, etc.) supplied by same vendor
  • Supported: Additional HR capabilities (talent management, LMS, etc.) supplied by different vendor

Performance Management Features

  • Supported: Performance plans
  • Supported: Performance improvement plans
  • Supported: Review status tracking
  • Supported: Review reminders
  • Supported: Multiple review frequency

Succession Planning Features

  • Supported: Create succession plans/pools
  • Supported: Candidate ranking
  • Supported: Candidate search
  • Supported: Candidate development

Onboarding Features

  • Supported: New hire portal
  • Supported: Manager tracking tools

Performance and Goals Features

  • Supported: Corporate goal setting
  • Supported: Individual goal setting
  • Supported: Line-of sight-visibility
  • Supported: Performance tracking

Recruiting / ATS Features

  • Supported: Job Requisition Management
  • Supported: Company Website Posting
  • Supported: Publish to Social Media
  • Supported: Job Search Site Posting
  • Supported: Duplicate Candidate Prevention
  • Supported: Applicant Tracking
  • Supported: Notifications and Alerts

SAP SuccessFactors Screenshots

Screenshot of SAP SuccessFactors Learning, which supports informal and collaborative learningScreenshot of the SuccessFactors LMS experience that puts learning opportunities at the center of business operations and goals.Screenshot of the learning dashboard and metrics in SAP SuccessFactors Learning.Screenshot of the SAP SuccessFactors Opportunity Marketplace.Screenshot of information on employee requests, evaluations, and performance in SAP SuccessFactors Employee Central.

SAP SuccessFactors Video

SAP SuccessFactors 1H 2024 Release Highlights

SAP SuccessFactors Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationApple iOS, Android

SAP SuccessFactors Downloadables

Frequently Asked Questions

SAP SuccessFactors is a suite of HR/HCM products covering these capability areas: core HR and payroll, recruiting and onboarding, learning and development, performance and compensation management, workforce analytics and planning, and employee experience management.

SAP SuccessFactors starts at $85.

Workday Human Capital Management, Oracle Fusion Cloud HCM, and Cornerstone OnDemand are common alternatives for SAP SuccessFactors.

Reviewers rate Approval workflow and Tracking of all physical assets highest, with a score of 8.4.

The most common users of SAP SuccessFactors are from Enterprises (1,001+ employees).
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Comparisons

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Reviews and Ratings

(1034)

Attribute Ratings

Reviews

(1-25 of 180)
Companies can't remove reviews or game the system. Here's why
Score 6 out of 10
Vetted Review
Verified User
Incentivized
We use SAP SuccessFactors for core HR, Recruiting, Talent and Succession, PMGM and CMP VP. System is still to catch up with the new ways of working. It wasn't design with the end users at the core, so it is hard to win over employees and managers, as the system experience is not very intuitive. Even adding objectives is bad. Modules seem to have been developed without any central data governance, so certain fields in EC have no exact matches in RCM, for example, so additional configuration and maintenance is required. Recent few months has shown some promise but my organisation looked at AI two years ago and we searched for external vendors to help us with some processes. It's only now that SAP is starting to catch up.
  • Recent innovation approach looks promising.
  • data format alignment across all modules
  • significantly improve end user experience, simplification
  • two many SAP pages to find any information, especially difficult when close to a bi-annual release
  • things get deployed but sometime hard to find clarity on details, e.g. AI costing ad usage of credits
Well-suited: - Core HR - Permissions Less appropriate: - Still end users, e.g. managers and employees, example initiating a requisition from position org chart - mission impossible without a user guide, too many clicks, not flowing naturally, different icons and task triggers.
Score 8 out of 10
Vetted Review
Verified User
Incentivized
We use the full suite of SAP SuccessFactors modules at our organisation and use it to manage the lifecycle of employee data within the organisation. It is user friendly application and intuitive to use. SuccessFactors enhances the application with their half yearly release cycle and keep their software upto date with the latest trends in the market i.e. AI features and skills based organisation. We are currently exploring the use of colleague's skills to drive internal mobility across the organisation and train them as needed to bridge their skills gap and make them future ready for internal vacancies. This will not only help them to reach their aspired roles but also help the organisation attain cost savings by reducing the dependency on external sub-contractors. The modules are integrated well with lots of potential in the reporting area to help organisations make informed decisions about the future.
  • Integration of skills across Talent modules
  • Dashboard reporting capabilities
  • Keeping up to date with latest trends in the market
  • Improved Performance in Reporting
  • Ability to transfer files via SFTP using Report Stories
  • Improved Talent Search Functionality to identify Internal talent
On the plus side, SAP SuccessFactors has the full suite of modules that help any organisation manage their HR data using one product rather than having to integrate multiple systems. On the downside Performance can be challenging when querying large volumes of data.
Laura Brienza | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Core HR processes and limited talent processes are supported by SAP SuccessFactors.
The scope is to support a large multinational organizations in managing HR processes.
  • Performance management latest release
  • Mobile application
  • Quick actions
  • Integration data model between REC and EC
  • Position management UI
  • International assignment /mobility not integrated on talent
Integration between core HR scenarios and talent area scenarios
Score 8 out of 10
Vetted Review
Verified User
Incentivized
Presently for core HR transactional activities (HR, Payroll, REC, ONB), but into the nest phase for LMS, Performance, Compensation. The second phase allows us to utilise the technology for our growing ambitions. SAP SuccessFactors addresses issues around interpolation for our data, but also provides a consistent, integrated data base that address wider benefits both up and downstream.
  • Ease of use - For the most part the software is intuitive
  • Extensibility - Ability to drive more functionality from connection modules and tools
  • Continuous development - Progress of development gives confidence to customers that the product will continue to remain relevant
  • Consistency - Parts of the system move forward at different speeds, so visual UI can be inconsistent
  • ECP - Needs to move to fully cloud based without need for native GUI access
  • Configure Business Rules - Needs to move to a modern drag and drop workflow builder style interface to build whole processes. Sharing rules with SMEs doesn’t give them the full appreciation of workflows/calculations/approvals/notifications steps
To my previous points, there are some areas where SAP SuccessFactors need to develop the solution for end user SuperAdmins. When we transcribe requirements and workbooks back to customers, who often think in terms of visual workflows, we suffer because of the way in which configure business rules work/are built. In addition, not everything is focused under business config/configure business rules and therefore Recruitment has its own specific config, as does ONB. Overall however, it’s a great SaaS and very obvious how much cotinuous development SAP are putting behind the suite of tools.
Score 9 out of 10
Vetted Review
Verified User
Incentivized
I use SAP SuccessFactors as system admin for the modules PMGM COMP and EC. We use SF for all employee transactions, at the moment from change of address to yearly salaries reviews which the system help us to achieve, the system help us to automate HR data load and create an easy and powerful for our employees
  • Half year releases
  • Strong customer communications through our Exec support
  • Support through the expert chat
  • High priority tickets support
  • KBAs content and support
SAP SuccessFactors modules are integrated which makes the job easier for the users and us as systems administrators, also provides you a whole view of the process and with reports which are very useful. I really enjoyed customizing the performance cycle for our company and also saw the big improvement of doing the compensation cycle using SAP SuccessFactors (Annual Salary Review and Bonus payments through compensation worksheets.
Score 7 out of 10
Vetted Review
Verified User
Incentivized
Almost full suite, RCM & RMK, EC, Time Off, Learning, Performance, Talent, and ECP payroll limited scope.
  • Scope of the product.
  • Connections between modules - except Learning.
  • TIme Mgt.
  • Better options in RCM to support hybrid & remote working.
  • Better in-built reporting - not creating duplicate rows as much, more accessible to configure reporting.
  • Better options for deskless workers - those that do not have company devices.
Sometimes, feedback is not taken into account, and ways to manage changes are limited. Certain features we would expect to exist - mobile phone number data entry with country code validation, etc. - do not exist and are not on any roadmap. If you buy partner products through SF as a customer, you get stuck in the middle regarding support and queries.
Score 5 out of 10
Vetted Review
Verified User
Incentivized
We use EC as a core HR system plus some limited use of performance. Recruitment tool is being used, but there are frustrations with it. The system is used globally to record basic employee data with local Payroll systems - some of which are integrated into success factors. Key business drivers are around headcount control.
  • Helps with basic data capture and self service for end users.
  • The reporting tool is limited—we struggle to produce basic reports such as turnover reports. Some of this may be due to the way the system has been configured.
The storage of employee information is fine, and it’s easy to capture and input the information. It's Similarly easy to populate with bulk uploads following acquisitions. However, there is a lack of automation around the production of notifications and limitations in the information that can be included. The previous HR system was much more flexible in this area.
May 20, 2024

SAP SF ++

Score 9 out of 10
Vetted Review
Verified User
Incentivized
Within our organization, we use SAP Success Factors as the core foundation for our HR Application, which includes various modules from the suite—EC, Recruitment, Onboarding 2.0, Learning, Talent, etc. SAP SF is the core foundation for HR Data and processes, along with its extension capability to improve colleague experience and simplify HR processes, enabling our colleagues to focus on their daily work and not get stuck in an HR process.
  • Bring together multiple HR processes and data points into one foundation platform.
  • Connects to the broader enterprise-wide SAP application to easily bring together HR, finance, and payroll, etc, into one data architecture
  • Provides a great UX for colleagues.
  • A more complete offering on careers sites to allow candidates to use CV and AI, etc, to find the best jobs for them and provide recruiters with open source info.
  • Broaden out Onboarding 2.0 to allow more intelligent offerings around equipment ordering and a better day-one experience for new joiners.
It is well suited to an organization looking to simplify the HR/enterprise architecture and combine everything into one data set. This will allow global reporting and data to be in one place and enable better insight, etc.
Score 7 out of 10
Vetted Review
Verified User
Incentivized
We use SAP SuccessFactorss as our Colleague Self Service Platform. SAP SuccessFactors allows MAG to hold a single version of the truth for core people data. SAP SuccessFactors enables MAG to have a holistic view of its people and organisational data. Through SAP SuccessFactors Work Force Analytics we are able to create insightful visualisations on a high number of people data measures which allows business leaders to make key decisions more efficiently.
  • Communication with Customers
  • Half Yearly Release Updates
  • Work Force Analytics
  • Successfactors Support Offering
  • Improved Performance in Report Stories
  • Difficult to extract data into other systems
SAP SuccessFactors support often lets us down
Score 7 out of 10
Vetted Review
Verified User
Incentivized
We are currently using SAP SuccessFactors's EC and ECP, we wanted to link our employee data across our EMEA regional employees. We went live in November 2023 and are live in the UK and Poland currently.
  • Keeps the majority of employee information all on the one screen.
  • Encourages self service.
  • Reduces some of the admin heavy tasks.
  • Links in with Finance systems.
  • Payroll module usability, feels slightly dated when digging into how things were calculated.
  • No additional pay run available in the UK, major issue for us
  • Quicker navigation on the employee screen
Manager engagement capabilities
Score 8 out of 10
Vetted Review
Verified User
Incentivized
We use SAP SuccessFactors with a 7K Headcount. Used to master all core HR data EC, Recruiting, Onboarding, PMGM, WFA, Talent, Compensation available but not fully utilized and restricted by legacy business complexity and data issues. Now, I am trying to unpick some of the original implementations to standardize, simplify, and modernize.
  • Core platform intuitive
  • All capabilities you would expect to see in a HR application
  • Easy to configure changes
  • Customisation is simple using custom MDF and business rules
  • Could do with a modern UX
  • Mobile application not always stable
  • More capability across ER Case Management
I have used other systems (Oracle). SAP SuccessFactors is more stable. The online materials and resources are really useful and there's a huge network of users you can reach out to
Score 8 out of 10
Vetted Review
Verified User
Incentivized
SAP SuccessFactors is my primary HR Platform for employees in circa 30 countries. Modules include; EC, Performance & Goal Management, Succession, Compensation & Recruiting. Enables single source of data for all global entities. Employee & Manager self service for Time & Attendance, Personal Data, Goal Management and Performance Management. Enables integration with IT and Payroll Systems.
  • Goal Management
  • Performance Management
  • Employee Data Maintenance
  • Document Management
  • Consistent Reporting across ALL Modules
SAP SuccessFactors has good broad functionality. SAP SuccessFactors modules available cover most HR processes as well as the employee life cycle. System allows plenty of room for configuring based on global needs. Supports customisation. Allows management of Contingent Workers. More simplified release items and management. Better document management. pre defined 'How to' guides.
Score 8 out of 10
Vetted Review
Verified User
Incentivized
SAP SuccessFactors is used in various areas of the business, it has been able to tackle problems around On-boarding, Compensation, Performance Goals. Recently acquired Talent Intelligent Hub and Opportunity Marketplace as a solution piece to manage Talent acquisition and employee Growth
  • On boaridng for new employee
  • Performance Management
  • Employee Self Service Module
  • Recruitment
  • Contractor Management
  • Reporting
SAP SuccessFactors works perfectly for employee on-boarding, however more focus will need to be made on the contractor recruitment and management
Score 8 out of 10
Vetted Review
Verified User
Incentivized
I use SAP SuccessFactors for Performance & Goals, Recruitment, and Succession
  • Org Chart
  • Candidate progression
  • Home Page
  • Ability to change / customise
  • Standard reporting - data fields are difficult to find/locate
  • Integrations
SAP SuccessFactors is great if the integration is done but it can be difficult if there are many integrations.
Score 9 out of 10
Vetted Review
Verified User
Incentivized
I am an implementation partner. I implement SAP SuccessFactors for customers.
  • Innovation
  • Networking with customers and potential customers
  • Stay ahead of market needs
  • SuccessFactors EC payroll country localisation
SAP SuccessFactors is suitable for large organizations with significant budgets. Less suitable for smaller organizations.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
SAP SuccessFactors' implementation allows customers to be on one platform to assist with unified data and reporting.
  • user experience
  • releasing new functionality
  • customer community
  • bringing solution partners eg open text into the ecosystem
SAP SuccessFactors is scalable for large organizations, but some areas, such as payroll, are immature.
Score 7 out of 10
Vetted Review
Verified User
Incentivized
HR, Learning, Compensation, Mobile
  • Performance Management
  • Personnel records
  • Training management
  • UX design
  • Fields for data entry can be cumbersome to use
  • Lack of real estate optimization
The need to use certified resources is a roadblock to fast enhancement support
Score 9 out of 10
Vetted Review
Verified User
Incentivized
US Federal Government mandates Employees and Contractors to learn and keep updated of Policies.
LearningLink has been an excellent product supporting this initiative.
  • Load performance
  • Easy Navigation
  • Customer Support
  • Themes can be added
Well suited for Employee Learning
Score 9 out of 10
Vetted Review
Verified User
Incentivized
In my organization, we use SAP SuccessFactors for managing shift schedule, leaves and attendance checking of my reportees. also to manage their profile and payroll. we use it for performance management purpose also. we use it for goal and KRA management to set goals and also to manage and update completion of goals by employees which can help to evaluate their performance.
  • Employee self service (attendance check, leave apply etc.)
  • Leave Management (apply, approve and manage leaves)
  • Performance and Goal (Goal setting and performance management for appraisal of employees)
  • Enhance UI of Goal and Performance Management
  • Leave applied during the year not showing in manager which can be improved. manager can see only leave balance.
  • Performance and appraisal management system can be made less complex
Anyone who want one stop solution for Employee management, Leave management, Payroll management and Goal setting and performance management with a reputed and renowned brand like SAP can blinfdy go ahead with SAP SuccessFactors. one one thing i felt missing is they should add provision to see leave applied by employees during the calendar period so it can help to managers.
Score 8 out of 10
Vetted Review
Verified User
Incentivized
Recruiting, onboarding, HR Data, Performance and goals, LMS, and soon succession and fieldglass
  • Easy to use when it works properly
  • makes recruiting easier
  • holding HR data
  • performance review process
  • Easier way to make changes without loading data
  • Changing leaders or org data without data loads
  • replication to S/4 can be a struggle, but that is likely due to our partner...and how they set it up
  • Org Chart management should sync across the position org chart automatically instead of having to make changes in multiple places
Recruiting is great, onboarding 2.0 has been a bit of a struggle but I again believe it may be how our partners set it up.

Immediate terminations often leave the termianted EE sitting as active due to workflows, but that is kind of the way things will be when the termination has to be actioned faster
Score 7 out of 10
Vetted Review
Verified User
Incentivized
As an analyst, I use SAP to retrieve the data from the database and clean it. Then use the cleaned data to make dashboards to give insights to the CXOs interms of developing a new strategy development. It can be both process related or product/service related. Which is on long term aswell as short term.
  • Storing Large Amount od Data
  • Retrieving the data easily
  • Making the entry in a simpler manner
  • Adding dealer code
  • Taking bit more time to download huge data
  • no walkthrough of the modules
SAP SuccessFactors is well suited for most scenarios that I work in, as SAP is mainly meant for making entries and making custom codes and libraries as power our requirements. Even though SAP is not necessarily meant to make dashboard, adding it would be more beneficial. As we can analyse the data and make dashboards in one place.
December 11, 2023

HRMS ERP that works

Score 8 out of 10
Vetted Review
Verified User
Incentivized
We are using SuccessFactors for performance, compensation, and employee lifecycle management. Performance management is one the key use cases allowing with goal setting, evaluation, and reward workflows
  • Performance Evaluation workflow
  • Integration with external services and database
  • Employee onboarding
  • User interface should be more user friendly
  • Easy to discover services
  • Faster load times
For large organisation managing reporting hierarchy is very easy with SuccessFactors.
Score 10 out of 10
Vetted Review
Verified User
SAP SuccessFactors is our HR source system. I work on the IT side supporting the business through all things SuccessFactors. I handle the PMGM process, Recruiting, Compensation Process, day to day Integrations, and also supporting Reporting and Analytics. It has been a learning journey and a beautiful one. We have come so far in our SuccessFactors journey with only further to go. Limitations exist, as with every system, but so far, we’ve been able to accommodate the business need and grow.
  • Listen to customer enhancements to better align the system.
  • Accommodate priority tickets.
  • Release updates twice a year to make system use better.
  • Reporting (Story)
  • Check tool (easier definition of what’s wrong and how to fix it)
  • Audit functions
SAP SuccessFactors is well suited for large companies that need time payroll and master data integrated. It is not well suited for companies who are not looking to grow or make there company bigger.
Score 8 out of 10
Vetted Review
Verified User
Incentivized
I use SAP SuccessFactors to manage HR processes and payroll.
  • Managing employee details.
  • Payroll management.
  • HR onboarding.
  • Security
SAP SuccessFactors's user access management is completely different from every other SAP system; I feel a bit of integration would help.
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