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TOPdesk

TOPdesk

Overview

What is TOPdesk?

TOPdesk is the flagship highly-modular cloud-based or installed ITSM service desk and asset management solution from the Dutch company of the same name, for enterprise companies.

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Recent Reviews

TOPdesk Review

8 out of 10
April 14, 2024
Incentivized
TOPdesk is used for incidents, like facility problems e.g. a broken toilet, internet not working, computer authorization, application …
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User review of TOPdesk

8 out of 10
April 13, 2024
Incentivized
We use TOPdesk for reporting problems with ICT, problems with the building, products that no longer work well, or making reservations for …
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User review of TOPdesk

8 out of 10
April 13, 2024
Incentivized
We use TOPdesk to report problems in the hospital. Problems in ICT, the building itself, reporting things that are broken, reserve areas …
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Good Product!

8 out of 10
April 13, 2024
Incentivized
We use TOPdesk for notifications from coworkers in the hospital. When they have problems or a wish for the hospital patient information …
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TOPdesk is a Great Tool!

10 out of 10
April 12, 2024
TOPdesk is used as a service management tool. We have multiple teams working in TOPdesk. It’s a great tool to manage different questions, …
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TOPdesk in healthcare

8 out of 10
April 12, 2024
We use TOPdesk for notifications within ICMT. We register (Almost) all resources within asset management. As administrators, we also make …
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TOPdesk

9 out of 10
April 12, 2024
We use it primarily as a ticket system. And also to see which questions are some of the most asked questions within our organisation. …
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TOPdesk Review

8 out of 10
April 10, 2024
TOPdesk is used as system to manage all support tickets and changes. The main issue how to manage all changes in the right way
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Good tool

9 out of 10
April 09, 2024
Incentivized
It is used as an information source for known issues (knowledge items) both for employees as for IT personnel. Tracking tickets for …
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Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Popular Features

View all 13 features
  • Self-service tools (179)
    8.4
    84%
  • Organize and prioritize service tickets (193)
    8.2
    82%
  • ITSM collaboration and documentation (147)
    8.2
    82%
  • ITSM reports and dashboards (155)
    7.4
    74%

Reviewer Pros & Cons

View all pros & cons
Verified User
Administrator in Human Resources
Non-profit Organization Management Company, 1001-5000 employees
Wendy Schuiling-Quaaden | TrustRadius Reviewer
Wendy Schuiling-Quaaden
Teacher
Nova college (Higher Education, 501-1000 employees)
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Pricing

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TOPdesk

TOPdesk

N/A
Unavailable

What is TOPdesk?

TOPdesk is the flagship highly-modular cloud-based or installed ITSM service desk and asset management solution from the Dutch company of the same name, for enterprise companies.

Entry-level set up fee?

  • Setup fee optional
For the latest information on pricing, visithttp://www.topdesk.com/us/pricing

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

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Features

Incident and problem management

Streamlining ticketing and service restoration processes

8
Avg 8.2

ITSM asset management

Managing all IT assets and enforcing policy rules

8.1
Avg 8.2

Change management

Ensuring standardized processes for making changes to IT infrastructure

7.9
Avg 8.4
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Product Details

What is TOPdesk?

TOPdesk is a service management solution that aims to help users improve customer communication, manage workflows and keep track of assets. According to the vendor, the software is simple and attractive, making it pleasant to use and quick to adopt. On-premises and SaaS deployments are available.

TOPdesk:
  • Is suitable for IT, FM or HR.
  • Includes integrations with other packages.

TOPdesk Features

Incident and problem management Features

  • Supported: Organize and prioritize service tickets
  • Supported: Expert directory
  • Supported: Service restoration
  • Supported: Self-service tools
  • Supported: Subscription-based notifications
  • Supported: ITSM collaboration and documentation
  • Supported: ITSM reports and dashboards

ITSM asset management Features

  • Supported: Configuration mangement
  • Supported: Asset management dashboard
  • Supported: Policy and contract enforcement

Change management Features

  • Supported: Change requests repository
  • Supported: Change calendar
  • Supported: Service-level management

Additional Features

  • Supported: Resource Plan Board
  • Supported: Operations Management
  • Supported: Open API
  • Supported: Integrations Market Place
  • Supported: Reservations Management

TOPdesk Integrations

TOPdesk Competitors

TOPdesk Technical Details

Deployment TypesOn-premise, Software as a Service (SaaS), Cloud, or Web-Based
Operating SystemsWindows, Linux
Mobile ApplicationApple iOS, Android, Windows Phone, Mobile Web
Supported CountriesGlobal
Supported LanguagesEnglish, Spanish, German, French, Portuguese, Dutch, Danish, Swedish, Hungarian, Italian, Polish, Norwegian

Frequently Asked Questions

TOPdesk is the flagship highly-modular cloud-based or installed ITSM service desk and asset management solution from the Dutch company of the same name, for enterprise companies.

ServiceNow IT Service Management, Planon Universe, and Cherwell Service Management are common alternatives for TOPdesk.

Reviewers rate Self-service tools and Configuration mangement highest, with a score of 8.4.

The most common users of TOPdesk are from Mid-sized Companies (51-1,000 employees).

TOPdesk Customer Size Distribution

Consumers0%
Small Businesses (1-50 employees)5%
Mid-Size Companies (51-500 employees)55%
Enterprises (more than 500 employees)40%
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Comparisons

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Reviews and Ratings

(406)

Attribute Ratings

Reviews

(1-25 of 108)
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April 12, 2024

TOPdesk is a Great Tool!

LD
Leroy De Bock
IT Coördinator and Service Manager
Van Neynsel (Hospital & Health Care, 1001-5000 employees)
Score 10 out of 10
Vetted Review
Verified User
Likelihood to Renew
10
This is the tool for us. We appreciate the partnership with TOPdesk greatly and look forward to working together more. Next to helping our organization, TOPdesk is always looking for ways to bring similar clients together so they can also learn from each other and utilize the tools they provide to their best extent.
April 12, 2024

TOPdesk

Verified User
Employee in Information Technology
Hospital & Health Care Company, 1001-5000 employees
Score 9 out of 10
Vetted Review
Verified User
Likelihood to Renew
9
Because our consultant is very easy to contact and always has some great advice.
March 06, 2024

TOPdesk Review

Remon Kragtwijk | TrustRadius Reviewer
Remon Kragtwijk
IT-advisor
PSG (Primary/Secondary Education, 501-1000 employees)
Score 9 out of 10
Vetted Review
Verified User
Likelihood to Renew
9
TOPdesk is a tool that can be used well by schools. It is easy to use and not difficult to implement."Because it helps our organization a lot, we will definitely continue with TOPdesk" . TOPdesk is a software company that provides solutions for service management, such as IT, facilities, and HR. The user seems to be satisfied with the service that TOPdesk provides and plans to keep using it in the future.
March 04, 2024

TOPdesk is a great ITSM tool

Joost Oostindie | TrustRadius Reviewer
Joost Oostindie
Consultant
Cegeka (Information Technology & Services, 1001-5000 employees)
Score 10 out of 10
Vetted Review
Verified User
Likelihood to Renew
10
It is (as stated earlier) the best and most user friendly ITSM out there.
I would recommend TOPdesk to most organizations and thus always want to work with it myself as well.
It is highly customizable, but has an intuitive ease of us and easy setup and implementation.
When help is needed they offer expert consultants for your needs.
March 04, 2024

Very great application to use!

JV
Jay van der Reijken
TOPdesk Application Consultant
Cegeka (Information Technology & Services, 5001-10,000 employees)
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Renew
10
I would like to continue to deepen and specialize in TOPdesk so that I can continue to support my customers in this. I am active as a TOPdesk application consultant and enjoy advising (potential) customers on how to implement their work processes in TOPdesk and, if necessary, taking on the implementation myself. I often find that TOPdesk remains the first choice.
February 23, 2024

TOPdesk review

Verified User
Consultant in Professional Services
Industrial Automation Company, 51-200 employees
Score 7 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Renew
8
It fits us well, even when we optimize the use of TOPdesk, which is possible. Then, this system helps us to achieve a good customer satisfaction. Therefore, it is likely for us to renew the use of TOPdesk.
October 02, 2023

A flexible tool to manage your Incidents and Changes and give your customers the tools to help themselves

Verified User
Administrator in Information Technology
Information Technology & Services Company, 201-500 employees
Score 9 out of 10
Vetted Review
Verified User
Likelihood to Renew
10
It just works, has some continuous development and an easy-to-use interface, which is important especially because not all our colleagues are technical experts (or in other words, "capable of more than switching on and off the computer"). We use a large range of functions and therefore it would be really hard to replace TOPdesk in our company.
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