TrustRadius for Vendors

I love my customers success manager at TrustRadius. We have very open discussions about what's working and what isn't and he is always about to bring me ideas on how to improve the WatchGuard program. The tool itself is great, but my customer success manager is probably the most valuable element of our working relationship with TrustRadius

They are friendly

I've never had an issue with the TrustRadius team that wasn't quickly resolved either with an email or phone call. My experience has been nothing but pleasant and fruitful. I truly feel like they value my input as much as anyone else's. And without Ryan & Patrick's help, I would not be as successful with my internal clients as I am today. They have always been more than willing to go above and beyond to do whatever they can to help me with my specific needs.

It was nothing short of exceptional. They were very committed and willing to help drive traffic, come up innovative ideas to incentivize and target more customers

The TrustRadius Customer Success team is fantastic. They are very responsive and all hands are on board when it comes to demonstrating new product functionality, etc. I am the primary manager of my company's relationship with TrustRadius and I have had nothing but good experiences with their entire team. I look forward to our continued partnership.

I have had a great experience dealing the TrustRadius team. They are very helpful and provide valuable insight in relation to any program you run with them.

10 Stars!!!! Loved the team we worked with! They were just fantastic and have become an extended part of my work family. They are always easy to get in touch with and constantly asking what more they can do to help as well as coming up with new ways for us to utilize the program. Hands down best and most friendly team!!!

Grishma is a true marketing partner. She is a good communicator and keeps me on track regarding projects to make TrustRadius work for our brand. I am a big fan of TrustRadius Customer Success.

It is great! As I mentioned before, the Customer Success team is really helpful, responsive, and ready to go the extra mile!

Excellent! Patrick Hansen has been terrific - is very thorough and responsive and easy to work with. He has followed through immediately on any of my questions and stayed on top of me when I am lagging on my end. He's incredibly pleasant and professional and a delight to work with. He brings the right information and aligns the right resources when we need access to others in the company. Alan Cooke in the research team is also great to work with and understands our product and space well.

It's been great! The team is very responsive to questions we may have and always keeps us up to date with the latest product changes. They really care that we are using TrustRadius to its fullest!

They are great. Always have been available to answer my questions and proactively reach out to see if I need anything.

Awesome! We've had such a great experience with our Customer Success Manager. Helps to provide direction, best practices and continually checks in on our needs.

They're really great and attentive to our needs.

Great! Patrick and his team have been instrumental in getting us going and utilizing reviews to help the organization perform better.

The team is extremely detail-oriented and focused on our success. I have a weekly call with TrustRadius, and they have made themselves available to solve issues as soon as they arise. We have also enjoyed working with the research team to help sort out our category and positioning.

Like I have mentioned above, the TrustRadius Customer Success team is why I love the software so much! They really believe in helping their customers and making them successful from start to finish.

They are quite focused on our success, and have evolved a clear and efficient process.

The TrustRadius Customer Success team is really what sets them apart from other review sites. The team is knowledgable, relational, and passionate about the experience they create for reviewers and vendors alike. As with most things, you get what you pay for, and with the Customer Success team at TrustRadius they've been committed to making us successful in our TrustRadius for Vendors partnership. I've had Customer Success experiences with other vendors that have been positive and some that have been sub-par, and speaking from experience, this has been fantastic. The Customer Success team makes themselves available, listens to the goals you want to achieve, shares examples and is prescriptive when needed, and from our experience has been committed to ensuring we were successful and achieved the desired outcomes with their solution and service.

The customer success team is very professional, and easy to engage with on an as-needed basis.

Working with the TrustRadius Customer Success team, and in particular our account manager Grishma was one of the best things about our partnership with TrustRadius. I can't say enough great things about Grishma - always incredibly helpful, organized, well versed in the products and technology behind them, pretty much everything you could want!

I have had a positive experience working with the customer success team. They are responsive and the executive sponsor has stayed involved along the way which I appreciate.