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Zoho SalesIQ

Zoho SalesIQ

Overview

What is Zoho SalesIQ?

Zoho SalesIQ is an AI-powered live chat and analytics platform that promotes proactive customer engagement. It offers sales, marketing, and support teams a tool, with features to communicate with visitors throughout the customer lifecycle. Zoho SalesIQ can be used…

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Recent Reviews
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Awards

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Pricing

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Free

$0

Cloud
per month per user

Basic

$10

Cloud
per month per user

Professional

$17

Cloud
per month per user

Entry-level set up fee?

  • Setup fee optional
For the latest information on pricing, visithttps://www.zoho.com/salesiq/pricing.ht…

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services
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Product Demos

New & Improved Zoho SalesIQ 2.0: A quick demo from Codeless Bots to Website Visitor Tracking & more

YouTube

Zoho SalesIQ - Dialogflow demo

YouTube
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Product Details

What is Zoho SalesIQ?

Zoho SalesIQ is an AI-powered live chat and analytics platform that promotes proactive customer engagement. It offers sales, marketing, and support teams a tool, with features to communicate with visitors throughout the customer lifecycle.

Zoho SalesIQ can be used by businesses of all sizes across all industries.

Zoho SalesIQ offers:

  • A detailed list of visitors sorted based on the criteria that matter to businesses

  • A codeless website chatbot builder used to build a chatbot for websites without writing a single line of code

  • In-built audio call and screen share features to solve complex queries

  • Proactive chat triggers to reach out to customers at the right touchpoint

  • Instant messaging channels like WhatsApp, Instagram, Facebook to bring all customer communication into a single dashboard

Zoho SalesIQ Features

  • Supported: Visitor Tracking
  • Supported: Codeless bot
  • Supported: Scripted bot
  • Supported: Live Chat
  • Supported: Audio call
  • Supported: Screen share
  • Supported: Lead scoring
  • Supported: Chat routing
  • Supported: Proactive chat triggers
  • Supported: Profile enrichment
  • Supported: IP blocking
  • Supported: Internal chat
  • Supported: Instagram integration
  • Supported: Canned responses
  • Supported: Typing preview
  • Supported: Chat supervision
  • Supported: Profanity management
  • Supported: Agent mobile app
  • Supported: Mobile SDK
  • Supported: Chat translation

Zoho SalesIQ Screenshots

Screenshot of Performance metricsScreenshot of Ring viewScreenshot of Codeless botScreenshot of Proactive chat triggersScreenshot of Agent mobile appScreenshot of Audio callScreenshot of Mobile SDK - Mobilisten

Zoho SalesIQ Video

Zoho SalesIQ Product Tour: Customer engagement platform

Zoho SalesIQ Integrations

Zoho SalesIQ Competitors

Zoho SalesIQ Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationApple iOS, Android
Supported CountriesGlobal
Supported LanguagesArabic, Bulgarian, Czech, Danish, German, Greek, English, French, Hindi, Hungarian, Indonesian, Italian, Japanese, Korean, Polish, Portuguese, Russian, Slovenian, Spanish, Swedish, Thai, Turkish, Ukrainian, Vietnamese, Chinese (Simplified)

Frequently Asked Questions

Zoho SalesIQ starts at $0.

LiveChat, Intercom, and Zendesk Chat are common alternatives for Zoho SalesIQ.

The most common users of Zoho SalesIQ are from Small Businesses (1-50 employees).
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Comparisons

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Reviews and Ratings

(41)

Reviews

(1-1 of 1)
Companies can't remove reviews or game the system. Here's why
June 24, 2021

Zoho SalesIQ - A good tool for online customer service

Verified User
C-Level Executive in Corporate
Education Management Company, 11-50 employees
Score 7 out of 10
Vetted Review
Verified User
Incentivized
Use Cases and Deployment Scope
For any Company or Start-up, client satisfaction should be the number one priority. Most businesses fail to show their contact details on their website, and it becomes a problem for customers. We as an Ed-Tech believe that our clients [mainly students and Instructors], should never face such issues or struggles, and that is the reason we try our best to use whatever is possible to their queries. We shared email IDs, phone numbers, separate WhatsApp number, but still found it difficult to meet everyone's needs and a lot of spam calls that wasted our time. That is when we felt the need to use Live chat software like Zoho SalesIQ.
Pros and Cons
  • Not that pricey
  • Convenient to use.
  • Good customer experience, they resolve queries quickly
  • It is easy to integrate it with CRM
  • Chatbot functionality and development is a but difficult to use/understand
  • Has issues with the notification/updates. That is sometimes it does not provide actual number of visitors on page, so need to reload it to get exact number.
  • Sometimes our website becomes slow due to its code
  • UI can be tricky to understand
Likelihood to Recommend
Zoho SalesIQ is easy to use, the customer service is good and the most important thing is, it is not that expensive when compared to other Live chat software. Some features like the chatbot development and understanding its UI can be tricky. Its code also increases the loading time of the website. But it is easy to integrate with CRM, helps in boosting sales, especially lead capturing, sending mass emails and getting to know the number of clicks on mail and links.
Most Important Features
  • Great tool to boost sales, lead capturing and analytics
  • Easy to use and create a multi-channel system.
  • Good customer support
  • Cheap compared to rest Live Chat Softwares
Return on Investment
  • Helped in boosting sales, and getting more leads
  • Reduced the cost of using Live chat softwares
  • Sometimes key information is missed, due to notification issues, need to reload to get the exact visitors
  • Sometimes customers face issues while using this tool
Alternatives Considered
I have compared Zoho SalesIQ with some other popular Live Chat softwares that we have used previously or are using currently on our website.
The Live chat softwares are Intercom, LiveChat, and tawk.to.
Zoho SalesIQ is better in terms of price, usage, customer support, lead analytics info. Intercom is better in terms of features like notification, targeted emails and database. LiveChat is useful in terms of ease of use, setup, admin usage and quality of support. tawk.to is great in terms of ease of use, setup, dashboard and customer support.
Other Software Used
tawk.to, LiveChat, Intercom, Zendesk Chat (formerly Zopim)
Products Replaced
Yes
Zoho SalesIQ was in use for over a year before we stopped using it, for some technical reasons, like it slowed our website by increasing the loading time. Although, it still is one of the best when it comes to price when compared to its competitors. I recommend anyone who wishes to buy this software or use it, to create a plan for your requirements, make sure to take a look at pricing if you are a small or mid-level business and then based on that choose your Live Chat software.
Key Differentiators
  • Price
  • Product Features
  • Product Reputation
Zoho is a popular brand in India, and without doubt we would have used their product, due to its reliability, ease of use and price. When compared to its competitors it is indeed one of the most cheapest software, and helps a lot in boosting sales, with its good lead analytics feature. Zoho is about to launch the latest 2.0 and we hope they take care of earlier issues.
Evaluation Lessons Learned
Zoho is a great brand without a doubt. If they improve the features of their product, I think I will go for their product again without any questions asked. Price, ease of use, analytics are something which are important for any start-up when we need to boost our customer base and sales.
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