Overview
What is Zoom Phone?
Built on Zoom's platform, Zoom's cloud phone consolidates business communication and collaboration into a single system. Available in 40+ countries, with expandable coverage through a bring-your-own-carrier offering, Zoom Phone supports inbound and outbound calling through the public switched telephone network…
Pro Zoom Workplace
Zoom Workplace is a Great Addition to our Company
Happy Zoom Workplace user and manager
Great Service!
Amazing! This will save you so much time and money!!
Zoom Phone: Streamlined Communication Excellence
Zoom Phone review
Zoom Phone = Happy IT and Happy End Users
Very Impressed with Zoom Phone
Zoom Phones, the other Zoom Zoom
My Zoom Phone review
Zoom Phone review
Zoom Phone is excellent Cloud-Based VoIP
So glad we switched to Zoom Phone!
Awards
Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards
Popular Features
- Mobile app for iOS (25)9.999%
- Answering rules (27)9.999%
- Call recording (28)9.898%
- Message alerts (25)9.797%
Reviewer Pros & Cons
Pricing
US & Canada Metered
$10
US & Canada Unlimited
$15
Global Select
$20
Entry-level set up fee?
- No setup fee
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Starting price (does not include set up fee)
- $10 per month per user
Features
Cloud PBX
A cloud PBX system is based on cloud computing technology where data is stored and transferred over the intenet without any need for on-site PBX equipment
- 10Hosted PBX(13) Ratings
Hosted telephony infrastructure obviated the need for local PBX hardware
- 9.7Multi-level Interactive Voice Response (IVR)(16) Ratings
IVR is a phone menu allowing callers to interact with the system through voice and keypad
- 9.2User templates(16) Ratings
Create and apply batch configurations to multiple users at once
- 9.3Call reports(20) Ratings
Historical call analysis and trending metrics
- 9.3Directory of employee names(24) Ratings
Voice directory of all employees for self-service dialing
Call Management
Customized phone system settings
- 9.9Answering rules(27) Ratings
Ability to enter rules to route calls to main number or other extensions in case of absence
- 9.8Call recording(28) Ratings
Automatic recording of inbound and outbound calls
- 9.9Call park(21) Ratings
Ability to hold calls in virtual location and subsequently access from any phone in system
- 9.8Call screening(20) Ratings
Ability to block numbers or send calls directly to voicemail
- 9.7Message alerts(25) Ratings
Receive SMS and email message notifications for voice and fax messages
VoIP system collaboration
Team collaboration via cloud phone system
- 9.5Video conferencing(20) Ratings
Built-in video conferencing capabilities
- 9.6Audio conferencing(20) Ratings
Audio conferencing credentials for all on the system.
- 9.8Video screen sharing(20) Ratings
Users are able to share their screens with other meeting participants on video conference calls.
- 9.6Instant messaging(17) Ratings
Users are able to communicate via chat, either one-on-one or in a group message, through an instant messaging or chat tool.
Mobile apps
Apps are compatible with mobile devices.
- 9.9Mobile app for iOS(25) Ratings
App for iPhone and iPad
- 10Mobile app for Android(20) Ratings
Android app
Product Details
- About
- Integrations
- Competitors
- Tech Details
- Downloadables
- FAQs
What is Zoom Phone?
Provides a concise overview of Team SMS threads in PowerPack so users can quickly catch up after time away from the phone.
Zoom Phone Features
Cloud PBX Features
- Supported: Hosted PBX
- Supported: Multi-level Interactive Voice Response (IVR)
- Supported: User templates
- Supported: Call reports
- Supported: Directory of employee names
Call Management Features
- Supported: Answering rules
- Supported: Call recording
- Supported: Call park
- Supported: Call screening
- Supported: Message alerts
VoIP system collaboration Features
- Supported: Video conferencing
- Supported: Audio conferencing
- Supported: Video screen sharing
- Supported: Instant messaging
Mobile apps Features
- Supported: Mobile app for iOS
- Supported: Mobile app for Android
Zoom Phone Screenshots
Zoom Phone Videos
Zoom Phone Integrations
Zoom Phone Competitors
Zoom Phone Technical Details
Deployment Types | On-premise, Software as a Service (SaaS), Cloud, or Web-Based |
---|---|
Operating Systems | Windows, Linux, Mac |
Mobile Application | Apple iOS, Android |
Zoom Phone Downloadables
Frequently Asked Questions
Comparisons
Compare with
Reviews and Ratings
(99)Attribute Ratings
Reviews
(1-25 of 30)Zoom Workplace Phone is a game changer!
- Chat
- Meetings
- SMS Messaging
- Streamline app functionality to transfer calls
- Improve call quality
- resolve desktop client glitches & inconsistencies
Pro Zoom Workplace
- User Management on the online portal - organizing employees, their contact methods, departments, plans, profile photo, etc.
- Ease of switching between the desktop app and the mobile app
- Simplicity - easy to make a call, send a message, attach a photo, find a setting...almost too user-friendly.
- The Zoom Customer Service has proven challenging to work with in that my cases lose line of sight, or do not stay in the same "thread"
- Away, Busy, Do Not Disturb - etc - almost "too many" options - and I am not sure how each one ties to my phone functionality and who can call vs who can't when I have those methods on, and employee should not be able to change how long it takes to trigger the "away" button
Zoom Workplace is a Great Addition to our Company
- The ability to move a phone conversation to a meeting to have face-to-face interaction for clarity.
- Allowing incoming phone calls to go to my voicemail when I am not available to talk.
- Being able to set my work hours and holiday hours ahead of time for the year, and easily change them if necessary.
- The Zoom portal allows me to create company wide settings for both phones and meetings.
- Sometimes it is hard to video a how-to video easily to share with the staff so everyone knows the basics.
The Zoom Workplace is a great tool, and I am learning that there a many ways to customize it for our company.
Happy Zoom Workplace user and manager
- Auto-receptionist
- voicemail sent as emails
- Meeting platform
- SMS
- Ability to alter settings from the app instead of logging into the website
It may not be appropriate if settings need to be changed often as it is a longer process to do so.
Great Service!
- Great pricing for IP phones
- Consistent video conference quality
- Great mobile app
- Sometimes phone calls from certain people will just not connect - not sure why
Amazing! This will save you so much time and money!!
- Zoom Workplace Phone has superb call quality and reliability
- Zoom Workplace meetings are great for large events/webinars
- The calendar sync between all products is super easy to set up
- Zoom Workplace phone and ECI integration on Salesforce
- better notification management in Zoom Workplace chat
- would be nice if Zoom Workplace phone window was smaller when incoming call is ringing
Zoom Phone: Streamlined Communication Excellence
- Consistently updates with new features or better layouts
- Easy to use setup interface
- Lots of options when it comes to how you want calls to be distributed
- there could be more stats available
Zoom Phone review
- Good call quality
- Stable environment
- Ability to configured call flows to business needs
- Allow for integration with other phone systems to allow for easy communication.
- It can be difficult to locate specific features in the Admin tools- several areas to navigate to.
- Would like to see more visual diagrams of call flows.
- Contact Center (although they are working on that)
Zoom Phone = Happy IT and Happy End Users
Our end users have loved Zoom phone. Both the laptop client and mobile client are very simple to use. Moving to the cloud and mobile also allowed our users to access their work phone on the go (without the need for VPN).
Since moving to Zoom phone we have also moved to Zoom Contact Center, which has been equally as great of an experience. We have been very happy with our Zoom experience!
- Easy to manage. Changing settings doesn't require complex scripts and can be done quickly.
- Cloud based. No requirement for VPN
- End user experience is fantastic.
- Perhaps better reporting
Zoom phone would not be a fit for companies that can't use cloud systems or prefer to selfhost everything.
Very Impressed with Zoom Phone
- Call quality
- User friendly/easy to navigate
- Calendar linking and reminders
- A "delivered" or "read" notification on texts
Zoom Phones, the other Zoom Zoom
- Traditional Phone Calls
- Transitioning calls to meetings.
- Conference Calls.
- Better Call Queue Lable Display.
- Reporting is lacking
My Zoom Phone review
- Call-queues are easy to setup and configure
- No call quality complaints from our users
- Easy to use with good user documentation
- We struggle with maintaining international calling and calls being blocked
- We could use a better integration with our ITSM for paging on-call staff and eliminate the need for another tool to do this
Zoom Phone review
- Ease of use
- Customizable options and settings
- Reliability
Zoom Phone is excellent Cloud-Based VoIP
- Call routing for main numbers without needing call center software
- Transcription and emailing of voice mails
- Full functionality on cell phones
- Easy porting and implementation
- Intuitive for staff to use
- Call quality when there is not a good internet connection can be spotty
- Looking up staff members seems to require one click more than I'd like
So glad we switched to Zoom Phone!
- Transfers calls to cell phones seamlessly
- Easy to set up
- Great support from Zoom
- Easy to see voicemail and missed calls notifications
- Sometimes we have to enter a number before the call connects on our cell phone.
Why Zoom Phone is the best option?
- Escalate from Chat to Call with one click
- Calls to our clients throughout LATAM
- Call transfers between extensions
- It would be interesting if in the future there was a version of Zoom Phone IN-SITU to reduce broadband use
Zoom vs Other Meeting Apps
- Screen Sharing - Portion of the screen
- Universal accessibility
- Ease of use and not being complicated
- Setup
- Integrating into 365 better
- Documentation
One interface product that has all features needed
- multiple communication features within one app
- provides leadership with data and analytics for their team
- works well with after-hours call queues
- Chat notifications can easily be missed because alerts and notifications do not always appear
Zoom in the Legal Vertical
- Integrates with our Outlook
- Chat and Phone are easy to use
- adhoc meets and scheduled meetings are just a few steps to get started and scheduled
- would love to see more audio meeting features
- exchange online features...calendar sync
Global launch Zoom Phone
- Implementation
- Posting of numbers
- Troubleshooting issues
- Billing
- Some technical issues
- Easy to use
- Quick response for support issues
- Easy to add and remove users
- I would like better reporting capabilities that update live
Zoom Phone is a plus
- Audio quality
- Video quality
- Screen share
- Better signal at times
- Faster speeds use
A excelent option cloud Phone System nowadays
- Good sound.
- Easy to use.
- Efficient use of the network.
- Easy interface.
- More integration with OnPremise PBX.
- Recycling of DIDs is very difficult for users to handle.
- Advanced switch features have yet to be implemented.
Zoom Phone Review
- High Quality Audio & Video
- Easy Switching between Audio & Video devices
- The Invitaion option wher you call someone is pretty neat.
- The feature where you get a mail when someone joins your meeting is very useful
- I always wanted a better message window in Zoom
- I think the window rezising functionality can improve
- More filters
Zoom Phone Satisfaction
- Transferring calls
- Caller ID
- You can see who is taking each call
- We needed to link each of our team members' personal emails to the Zoom account so we have to filter VM notifications out of our personal accounts.
- It'd be nice if you could set business hours through the webpage to include a lunch break so that you don't have to manually go in to edit.
Obviously, this would apply to most tech nowadays, but call quality can suffer during bad weather.