TrustRadius
Google Voice is a free IP telephony service that provides users with one phone number that can be forwarded to multiple phones or devices. It includes features such as call forwarding, voicemail translation, text messaging, and voice calls. Fees may apply for international calling.GoogleGoogle Voice - Better than Skype but not for all businesses2018-11-18T19:33:56.682ZI use Google Voice (GV) for myself and have set it up for clients. I use my GV phone number as my business phone. I call out/in with it for client calls. The business problems it addresses include having a free solution, one that is web/phone based so it travels with me whether I am working out of my home office or on the road. It also provides voicemail, not to mention an additional phone number I can use for logging in to platforms, etc.,What GV does well is provide a free and complete phone service for any business. I like that it is a Google Service so it is integrated with countless other Google Services I use on a daily basis.
I have multiple GV phone numbers as contact numbers on multiple websites I developed and managed myself. Being able to search phone numbers for vanity alpha-numeric numbers is not just good branding, but it offers yet another free service that can be used for each site/project in a myriad of ways.,Lag. No matter how fast the Internet connection, there is always about a half second, or more, of lag.
I forget the term, but GV lacks the two-way connection of regular land lines and mobile phones. For example, you need to wait for someone to finish speaking before you do; otherwise, your voice will not transmit to them, over theirs. It is akin to using a walkie-talkie in that you have to wait. I alert anyone I speak with of this, so we can patiently communicate, but it would be ideal if it were two-way, as I mentioned.
Drops. I am sure this is an Internet issue, not GV, but with even an instant drop in Internet, the call is dropped.,8,My personal ROI has been excellent but as I said, GV is not for every business. I plan to stick with it as the GV number is associated with my business, so I plan to stick it out, and hope some or all of my recommendations eventually come to fruition.,SkypeJerry JanesVery Helpful in Team Cooperation During Acquisition2018-07-14T18:54:01.147ZWe use Google Voice to collaborate between departments. With offices all over the Eastern and Southern United States, it is important that we are able to work together, especially as over the years many new employees are being on-boarded with all of the new acquisitions being made. Voice has made it easier to keep in contact as we adjust or help others adjust to the new environment under our parent company.,Ease of doing business - makes working together synchronously easier
Ease of contact - makes it simple to get in touch with each other rather than worry about having to set up conference calls
User-friendly - not much of a learning curve, from those who were using Skype or the like before,Better audio quality - sometimes things cut out short, or go quiet
Customized or personalized ID/ phone numbers that match closer to the department/ business numbers,8,Saves time during acquisition and adjustment periods
Helps keep projects moving in a timely fashion
Builds teams virtually,Skype for Business,Skype for Business, Cisco Jasper, Facebook for Business,100,5,Team Collaboration
Team On-Boarding
Easier Long-Distance Communication,Impromptu meetings with remote workers/offices
Ease of getting advice from a writer who is more familiar with the coverage a client is requesting,We could possibly use it to directly contact brokers or their insureds to save time on waiting for information,7,Yes,Price
Product Features
Product Usability
Product Reputation
Prior Experience with the Product
Vendor Reputation,We probably would have just gone with Google Voice to begin with, but at the time Skype seemed the most popular,Implemented in-house,Remembering to use GV rather than Skype,9,9,No,In one of our newer offices, they were able to help some of our older staff get set up. Rather than getting impatient with the members who needed help, they were very compassionate towards them, understanding that they had limited experience.,Adding another person to the conversation
Calling between departments,Managing Conference calls (more on our end than Google's),Yes, but I don't use it,8Reita SilvisGreat voice call service2018-07-14T18:45:48.749ZGoogle voice is used for long distance calls that save a lot of money and at the same time it offered a great call without interference or voice lag. This service provides a free number or a owned number which you can purchase and facilitates the ease of communication between a customer and the representative.,Great for landline calls or mobile numbers
It has its own system for messaging
You can store unlimited amount of contacts without any cost
With the owned number, you can have access to caller ID,Sometime it lags when the call mailbox is full
Some messages bounce back when writing more than 250 characters
No access to buy other number with the same account,9,Save on big landline or mobile bills
Smooth communication with customer
Multitasking service that can be productive when attending customers,Grasshopper,Grasshopper, GoToMeeting, GoToMyPCHoracio CarcamoGreat for Small, Remote Teams2018-07-13T19:14:30.732ZGoogle Voice is being used across the organization. It allows us to maintain control of business related phone numbers, have employees forward to personal cell phones, but maintain control of the actual customer facing phone number if the employee leaves.,Voice to text on voicemail messages is awesome. Not 100% accurate (mostly based on quality of the incoming call), but very good.
Receiving voicemail messages to email works great.
Ability to manage via web portal works great.,The portal is effective, but is very "Google". Could potentially up he enterprise portal game.,10,Google Voice has been great for our business. The pricing is very attractive, so easy to justify and provides solid return on the investment.,Skype for Business,Slack, HubSpot Sales, LinkedIn Sales NavigatorTom WondraGoogle voice is the free choice for your voicemail2018-10-22T17:15:23.631ZIt transcribes my voice mails and makes them digitally accessible. It makes it so I can pick up my phone line from a number of different phones easing landline/mobile switches.,Ringing multiple phones
Online texts
Transcribing voice mails,Messages do not always forward to Hangouts seamlessly.
Transcription of voicemails could be improved.
Switching phones mid-call could be improved.,10,Ease-of-use
0 cost.
Not complicated to set up.,,Google Drive, Google Hangouts, Chrome DevToolsChristopher Regan
Unspecified
Google Voice
112 Ratings
