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Google Voice

Google Voice

Overview

What is Google Voice?

Google Voice is a free IP telephony service that provides users with one phone number that can be forwarded to multiple phones or devices. It includes features such as call forwarding, voicemail translation, text messaging, and voice calls. Fees may…

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Recent Reviews

TrustRadius Insights

Ease of Use: Users have consistently found Google Voice on iOS easy to navigate and work with, appreciating its user-friendly interface …
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Just Use Google Voice

10 out of 10
July 20, 2021
Incentivized
We use Google Voice to communicate with our clients, keeping both text messages and voice calls in one location. We can also easily pass a …
Continue reading

Hmmmm Yes and No

7 out of 10
April 15, 2021
Incentivized
We tried [Google Voice] for our callers in our call center. It worked great, did everything we needed it to do. Was easy to use, had the …
Continue reading
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Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Popular Features

View all 16 features
  • Call recording (51)
    9.9
    99%
  • Message alerts (63)
    8.1
    81%
  • Call screening (59)
    7.4
    74%
  • Mobile app for Android (49)
    5.1
    51%

Reviewer Pros & Cons

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Pricing

View all pricing

Starter

$10

Cloud
per user/per month

Standard

$20

Cloud
per user/per month

Premier

$30

Cloud
per user/per month

Entry-level set up fee?

  • No setup fee
For the latest information on pricing, visithttps://workspace.google.com/products/v…

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

Starting price (does not include set up fee)

  • $10 per month
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Product Demos

Bose Smart Soundbar 300 | Setup And Audio Demo

YouTube

Official Google Voice App Demo

YouTube

Google Voice official app for iPhone video demo

YouTube

Google Voice Assistant On Samsung Televisions

YouTube

Google Voice: Demo

YouTube

GV Mobile Demo Video

YouTube
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Features

Cloud PBX

A cloud PBX system is based on cloud computing technology where data is stored and transferred over the intenet without any need for on-site PBX equipment

4.3
Avg 7.9

Call Management

Customized phone system settings

7.9
Avg 8.3

VoIP system collaboration

Team collaboration via cloud phone system

7.2
Avg 8.0

Mobile apps

Apps are compatible with mobile devices.

5
Avg 8.1
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Product Details

What is Google Voice?

Google Voice gives businesses an AI to help employees stay better connected to each other and customers. Boasting security, a reliable calling infrastructure, and an intuitive admin and user experience, Google Voice aims to help users to spend less time managing their phone solution.

Google Voice Video

What is Google Voice?

Google Voice Competitors

Google Voice Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationNo

Frequently Asked Questions

Google Voice is a free IP telephony service that provides users with one phone number that can be forwarded to multiple phones or devices. It includes features such as call forwarding, voicemail translation, text messaging, and voice calls. Fees may apply for international calling.

Google Voice starts at $10.

RingEX, Microsoft Teams, and Avaya IP Office are common alternatives for Google Voice.

Reviewers rate Call recording highest, with a score of 9.9.

The most common users of Google Voice are from Small Businesses (1-50 employees).
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Comparisons

View all alternatives
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Reviews and Ratings

(214)

Community Insights

TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!

Ease of Use: Users have consistently found Google Voice on iOS easy to navigate and work with, appreciating its user-friendly interface that enhances the overall user experience. The simplicity of use contributes to a seamless communication process for users across different devices. Call Management Features: Reviewers have praised the accurate caller identification and direct call forwarding features in Google Voice, which contribute to efficient call organization and communication. These features assist users in managing their calls effectively and ensuring they do not miss important communications. Integration with Other Google Products: The seamless integration of Google Voice with Gmail and other Google services has been positively acknowledged by users for providing a cohesive experience across different platforms. This integration allows for a unified approach to communication management, enhancing productivity and ease of access for users.

Lack of Innovation: Some users have expressed disappointment in the lack of innovation since the initial release of the product. They feel that there has not been much progress or updates to keep up with evolving technology trends, leading to a sense of stagnation.

Limited Integration with CRM: Users have noted that the software does not natively integrate with CRM without legacy complication, causing inconvenience for businesses looking to streamline their operations and maintain efficient customer relationship management processes.

Absence of Call Recording: Several users have criticized the absence of call recording functionality in the software, highlighting it as a significant drawback for those who rely on this feature for professional purposes such as record-keeping and quality assurance.

Attribute Ratings

Reviews

(1-25 of 71)
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Score 9 out of 10
Vetted Review
Verified User
Incentivized
We use Google Voice for additional VOIP mobile numbers to avoid purchasing company phones and to avoid employees' giving out personal phone numbers to outside contacts, clients, vendors, etc. Google Voice enables additional communication while being a free service, so long as a person already has a device that Google Voice calls and texts can be routed to.
  • Free phone number
  • Free calls
  • Free messaging
  • Some connectivity issues in terms of not ringing a phone consisitently
  • Delays in texts on occasion
Google Voice is well suited to provide free phone numbers to working devices, and to provide free calling and texting services. Without a phone, Google Voice will still work on a computer or tablet, but its remote capabilities are much more limited unless a person is walking around checking his/her computer or tablet consistently.
Andrew Voirol | TrustRadius Reviewer
Score 2 out of 10
Vetted Review
Verified User
Incentivized
This had for many years served as a line of communication when others failed. It also was a great integration for other Google or Alphabet products in the past, depending on the time you read this review each product has had its own iteration of naming conventions and integrations. This also helped reduce spam and unsolicited calls, as well as allowing us to do better call tracking and measurement than traditional phone or cellular solutions would provide.
  • Worked well with iOS
  • Provided reasonably good transcription
  • Allowed for accurate caller identification
  • There has not been much innovation since the initial release.
  • It doesn't handle SMS well.
  • It does not natively integrate with CRM without legacy complication
  • It is not supported by Google as it once was
  • Call Recording is non-existent
  • Call-Tree or Virtual Auto-Attendant needs are not available
In the past, I would have happily recommended this for small business use cases. Due to its affordability, versatility, and low barrier to entry as well as its simplicity to use. Google Voice was integrated into the Chrome Browser, it was easily accessed from Gmail, and integrated into Gmail and could even be leveraged in such a way to when phone numbers were clicked on, Google Voice was the tool used. However over the past few years and more, in the past couple of years from 2021 to current, this tool seems to have lost favor with the Alphabet suite of tools. With the lack of integrations, it's becoming less stable, and people are just opting more for Google Meet Voice. The biggest area where this is less appropriate and where opportunity has opened for others is its lack of features, like virtual attendants, call recording, call transcription, SMS, MMS, CRM integration, and other key features even 1 or 2 person business really needs in this day and age.
January 06, 2022

Google Voice at a glance

Arkadip Kundu | TrustRadius Reviewer
Score 6 out of 10
Vetted Review
Verified User
Google voice or Google voice assistant is mostly use to search in google for the important things for our project work.<br>By only writing and typing most of the time it did not work.<br>So voice assistant in the business helps to save a significant amount of time for communication.<br>That saving time is also use for other productive works.
  • Assistance with voice technology
  • Voice assistance
  • Artificial intelligence technology with voice
  • Verbal communication
  • Delaying a split of a second of time to deliver messages.
  • Voice vibartion problem
  • Easy to understand assistant
It is best situated to search anything individually on any topics and the set should be good.
It is less suitable for group of people to attend this as sometimes it do not work properly.
Be the voice assisting sound should be much more polite and a bit slow so that people who are not fluent in English will not understand it properly.
It is helpful to understand in case of google map as a voice assistant guide.
Loren Piel | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
This line is used by my private law practice as the primary office phone. It is listed as my office number because I utilize a virtual office and this permits calls to go directly to my mobile phone instead of a remote receptionist who would take a message or attempt to transfer the call. This allows calls to come directly to me and generally permits a quicker response. It’s convenient for both me and my clients.
  • My Google Voice calls come directly to my mobile phone and my computer.
  • Text messages can be sent to my Google Voice number and are forwarded to me as email messages.
  • Google Voice allows for direct client contact without a receptionist or assistant taking calls and relating messages.
  • Voicemail helps make sure I get my client's messages promptly when I’m not available.
  • Transcripts of voicemail messages are emailed to me allowing me to have a record of the message without keeping all of the recorded voicemail messages.
  • Voicemail transcripts are very helpful but the transcription is sometimes not as accurate as I’d like.
  • Some voicemail messages are unable to be transcribed.
  • Voicemail transcripts have my first name misspelled. It should be able to take the correct spelling from my account.
Google Voice works well as a primary incoming line for a virtual office. It provides flexibility in taking calls from any location on my cell phone or over my laptop. As long as I have cell phone service or WiFi, I can make and receive calls. It’s very convenient when you can’t be tied down to one location but prefer not to give out your cell phone number.
Roberto Abreu | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Incentivized
I use google voice personally when traveling abroad and have limited service or would not want to use data roaming fees I would route my calls to my Google Voice number. It is not used from an enterprise-level more of a personal choice. I find it very convenient since I am always traveling.
  • Easy user interface
  • Integrated very well across my Google products such as Gmail
  • Exceptional call forwarding
  • I would love to see Google Voice become an independent service provider. It only works well if there is a phone number attached from the major telecom companies. Since it is VOIP it should work with simple internet not reliant on mobile USA carriers.
  • Google Voice should be able to receive voice calls directly from the app as it once did using Hangouts. Now calls must get forwarded if I am traveling out of the country.
I receive a lot of unsolicited calls and Google Voice has great functionality where I can screen who is calling me and decide if I would like to speak to that person. The texting of messages is superb, I like this functionality better than Voice functions. One of the scenarios that are less appropriate is that when a call is coming in and the auto-forward mode is one if I have Google Voice or Gmail open on my computer I can hear both functions ringing, the phone number used to auto-forward and the Google Voice on my browser.
Score 8 out of 10
Vetted Review
Verified User
Incentivized
Google Voice is currently being used as a secondary phone system for our organization. It's my belief that for the inevitable outage, it is a good idea to keep a second voice service provider around for us in emergencies. Its use is limited to just a couple of users who needs voice service at all times.
  • SMS txt'ing
  • Voicemail Transcription
  • Easy to use
  • Easy to configure
  • Development has stalled
  • Lacks features
  • No room for negotiation on cost
  • Very hard to find a direct contact to work with
Google Voice should be the go-to option for home/personal usage. It's rock solid as a backup phone service or even primary. It does well with voicemail and sms txt'ing. For a business, its capabilities are behind the competition and it does not seem to be a priority for Google.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
We use Google Voice to communicate with our clients, keeping both text messages and voice calls in one location. We can also easily pass a number to another agent if someone is out for consistent coverage of requests from our clients. It also easily links up with our CRM/ticketing system for tracking purposes.
  • Well designed apps
  • Good call quality
  • Excellent price
  • Interface changes often
  • Some features (like voicemail transcript editing) missing in latest version
  • UI has unused space on desktop
Google Voice is great for quickly getting a work number going that's separate from your personal number, while still allowing you to use your current phone through forwarding of texts and phone calls, or by using the app. The enterprise features are great if you want to run a more complex phone system to redirect customer calls to specific departments.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
We have a call center to recruit participants for research studies. Google Voice not only allowed us to issue new phone numbers to our call staff, but they could use these Google Voice numbers on their own phones without needing to expose their phone number. There are also great voicemail features that will send a transcript of a voicemail to the users email address.
  • Grants additional phone number that can be used on an existing device
  • Voicemail transcription
  • Voicemail access from email or browser
  • Occasionally it can be difficult to manage two different phone lines on one device, and new users may have difficulty switching between them.
[Google Voice is] great if you have a workforce that needs to make calls for business purposes from their personal mobile device, while keeping their personal phone number private. If you have a large company with its own telecom system, it probably won't be necessary if employees already have their own landlines or separate work phones.
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Google Voice is used daily across our company to follow up with clients or coordinate and review work across employees no matter our current location or connectivity. In other words, it helps us with our multinational teams and removes the necessity of being in front of a computer to work.
  • Calls on smartphones
  • Transcript of messages
  • Keep track of calls and SMS
  • Multiple numbers on single account
  • Multiple numbers on single smartphone
  • Remove empty messages
Google Voice is perfect when your employees need to travel overseas or when your clients are all over the world. It is not well suited when you have to have local numbers in different countries or when you need to communicate with official or corporate channels via SMS on your smartphone using your google voice number.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Google Voice is being used by our Sales department for calls all day long. The vice president of our company also uses Voice. It eliminates clients or potential clients from having my real cell phone number, which I like very much.
  • The app is amazing.
  • Texting is also very easy through the app.
  • It is basically having a second phone number and the voicemail connects to your regular phone number's voicemail.
  • I think Google Voice needs to make it easier to purchase international calls.
  • I think it would be great if the text messages would link to your phone messages. Not just on the app.
I absolutely love the Google Voice app. They have made it so easy to make calls and to receive calls. I also really like that I do not have to give my personal phone number out to all of my clients. One thing I think needs improvement is texting. I wish that it could link to the texts on my actual phone. Other than that, I really enjoy it.
April 15, 2021

Hmmmm Yes and No

Score 7 out of 10
Vetted Review
Verified User
Incentivized
We tried [Google Voice] for our callers in our call center. It worked great, did everything we needed it to do. Was easy to use, had the typical features, such as transfer ability, holding, conferencing, connected quickly, no real complaints. There didn't seem to be any lagging when connecting to the other caller. It's easy to use and understand.
  • Connects quickly with no real lag time
  • Easy to use and implement
  • Compatible with my calendar
  • Only room for improvement is that it is pricier than others. Kind of expensive compared to their competitors. Not bad for an individual but when you have 50 callers it gets really pricy.
Google Voice is well suited for most businesses I would think on a daily level, but not for a call center type atmosphere. When you have 50 to 100 callers using it and will typical call center attendance issues, paying their per user fee doesn't make sense. If I were a sole proprietor or just a few employees I would use this program above all other and would highly recommend it. But I would not recommend for a call center.
Joshua Day | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Every sales person has a Google Voice Number, even the Vice President of Marketing and Sales. We use the iPhone App, as well as the Google Chrome website. I even made a desktop app that I can open in a separate icon on my toolbar for ease of use. We use it daily and highly recommend it.
  • VOIP
  • Call Forwarding
  • Free Calls to US and Canada
  • Inexpensive calls to other international phone numbers
  • Texts and voicemails go to email and Google Voice app, they could go to my iPhone messaging and voicemail apps. Missed calls do show up in Phone app recent calls though.
  • Making it easier to purchase international calls. You have to add money in settings.
  • That's about it.
When you set up Google Voice, you pick from a list of numbers, and you can forward to other numbers such as your cell phone. This has helped me personally when I changed cell phone numbers since adopting this software, and I am very glad that I did because I was able to keep my Google Voice Number on my business cards and email signature while just simply redirecting the forwarding phone number to my new cell phone.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
I have been using Google Voice for 8 years now and use it to link my business number to my cell phone. I love that voicemails are text transcribed for easy viewing afterward.
  • Voicemail to text format
  • Forwards calls
  • Stable service
  • Maybe a new website layout, but I love the way it is now
  • More options for sharing and saving voicemails
  • Sync to google calendar option
If someone needs a new number, it is free and easy to get one with Google Voice and have calls and text auto forward to the number of your choice. There is a limit to how many minutes can be used with free version.
Score 8 out of 10
Vetted Review
Verified User
Incentivized
Google Voice is used as a local phone number for customers in the US. It is mainly used by the sales department as a way to connect with customers in the US, so the customers can easily contact us. Google Voice is also used as a low cost solution for long distance calls.
  • Easy to use
  • Can call almost any phone in the world
  • Available in all of the user's devices (phone, tablet, computer)
  • Good connectivity
  • Transcribes voicemail
  • US phone number only, there is no solution for other countries
  • A little expensive for one user
  • Call rates are high for some of the countries
  • Not available in all of the countries
Google Voice is a good solution if you have a few US employees that need a local US phone the mostly use it for calls in the US. It is less appropriate is you're not located in the US or if your customers are not in the US.
Allison Chaney | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
We use Google voice so each employee has a dedicated number to use on marketing materials. It makes it easy to integrate with an existing phone, so there is no need for expensive equipment. It also allows us to have a professional number that can be kept separate from the personal numbers of each employee.
  • Free
  • Easily integrates with existing services.
  • Limited local numbers available.
  • Voice to text functionality isn't always accurate.
Google Voice is great for small businesses, to establish a dedicated phone number and a presence, without needing to use personal phones or invest in a lot of expensive equipment or phone plans.
JaCoby Marston, CPA | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Incentivized
I love using Google Voice because it allows me to have a second phone number. Google Voice is great to have because instead of giving out my personal phone number on forms that I am filling out and to avoid the endless spam calls, I give out my Google Voice number. Google Voice is very cool because when someone calls your Google Voice Number, the call will come through your phone like normal calls. Also, you can close to have all of your calls go to voicemail and Google Voice will transcribe your voicemails so you can read them quickly and decided if you need to call the phone number back.
  • Its very affordable to use.
  • Do not have to give out your personal phone number ever again.
  • Would be nice for people to know if they are calling a Google Voice number.
  • Transcription could be improved.
Google Voice is great to use if you do not like giving out your personal phone number. Use your Google Voice number this way if you don't want to worry about getting a ton of spam calls on your private line. Having Google Voice is also handy because when voicemails are left, it will auto transcribe the phone call so that you can just read the voicemail instead of having to listen to it. Google Voice is not great to use if you do not want those that are calling you to know that you gave them a Google Voice Phone number to call, which might be urn off to some people.
January 28, 2020

Google Voice Review

Ai Ashe | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
At my school, we cannot dial long-distance numbers with our classroom phone. So when parent contacts are not local, we are not able to call them from our classroom. We have to go to the library or the office to make such calls. I used Google Voice to call long distance numbers.
  • Easy to use
  • Good connection
  • Calling from within the Google Voice app on iOS or Android uses my cell minutes
  • No emergency calls
Helps preserve your anonymity. You can link your classroom or cell phone to it and the receiver will only see the number google assigned you,
Score 6 out of 10
Vetted Review
Verified User
Incentivized
It is being used by our department, to communicate with our crew. It addresses the business problem of speed of communication, as people commonly take a much longer time to respond to emails than they do text messages, and our line of work commonly relies upon quick and efficient communication.
  • When you begin to send a message, and you put in that person's name, your whole prior conversation with them automatically fills in.
  • Enabled to have a large amount of saved contacts.
  • Once one selects a message, one is unable to mark that message as unread again.
  • There is no system for flagging messages to respond to them later, or as mentioned above, marking them as unread.
Google Events is well suited to providing a platform upon which multiple people can be logged on and work at once. It is ill suited in how one is not able to mark messages as unread, or flag them to respond to them later, since when many messages are coming and going at the same time, it is very easy for messages to slip between the cracks and never be responded to.
Score 8 out of 10
Vetted Review
Verified User
Incentivized
My department uses Google Voice on a daily basis. We send texts and calls out to our employees to solicit their availability for jobs we have available. We have it set up on our work phones as well as on our computers so we can all see the same messages and whoever is available will respond. It allows for all of us to have visibility to see if a text was responded to, so that no texts go unnoticed or get answered twice by multiple people. It also allows us to keep all of our employee text correspondence in one place!
  • Easy accessibility
  • Available on computer and phone
  • There is a text limit (number gets shut down if too many texts go out)
  • No customer service support
Google Voice is well suited for a team that would like its employees to text/call one number. When an employee confirms for a shift, or is running late, everyone on my team sees it, but only one person needs to respond. It's very helpful to have that visibility, especially so that everyone on the team knows that texts/calls are being responded to. It can be an issue however when an employee wants to speak to someone directly on the team, and tries calling that number only to get someone else picking up. But usually, we just direct the employee to that specific person's direct phone line, as the Google Voice number is not the phone number associated with the phone.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Google Voice offers phone, text, and voicemail options for personal and company use. While some services may require you to link a paid phone line, there’s no cost to use Google Voice itself. I use Voice for my personal voicemail, but I also implemented it in my office to allow my whole team to have easy access to send and receive text messages through the same number. It’s affordable and efficient.
  • You can use Voice as a voicemail for both a Google line and any lines you may have purchased elsewhere. It has visual voicemail, which is great.
  • Google Voice allows you to send texts either on a phone or desktop.
  • It’s free! Whether you’re an individual or a member of an organization, that’s always a plus.
  • The biggest (and maybe only) weakness Google Voice has is that there’s a cap on how many texts you can send in a 24 hour period, but there’s no warning that you’re approaching your limit.
Google Voice is great for communicating with a relatively small number of individuals. There’s no mass texting ability and, if you do need to communicate with a large number of people on an individual basis, you will quickly max out your daily limit. If you want to text a large number of people, you’ll probably want to invest in a different service or create multiple Voice numbers. I have no qualms about Voice’s voicemail functionality, but phone calls will come at a cost unless you are using Voice as an intermediary for a paid line.
Anthony Zurica | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Google Voice is used by our whole organization. It has saved us tons of money on phone bills. We use it for all our communication. We also purchased great landline phones that work seamlessly with Google Voice. We are able to keep our local number and our clients never have a problem reaching us.
  • Its biggest strength is flexibility. Google Voice offers free text messaging, and when clients can't reach us on the phone, they can text us.
  • HD quality sound using Google Voice. It is invaluable when your clients can hear you.
  • Ease of use is huge, there was literally no learning curve with the software and we were up and running within minutes.
  • Maybe have better collaboration with phone makers, the landline options are limited.
  • It could incorporate some call forwarding options that are easier to use.
  • Auto attendant options would be nice.
Google Voice is very well suited to the small to medium sized business. I don't know if the infrastructure is great for a large organization, but then again, I am not a large organization so it very well may be. If you are looking to save money when starting a business then Google Voice is a no-brainer.
Joshua Melder | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User
Incentivized
I have used Google Voice for several years in order to have a single source of truth regarding all my connected phone numbers. Google Voice enables me and my organization to provide a single phone number in order to ring all phones that I have. This helps integrate my communications as well as the organizational communication with its customers. Furthermore, this enables end users to separate themselves from their work and to keep personal information private. In the end, I have enjoyed the functionality of Google Voice and the privacy that has been offered to me by the service!
  • Integrates all your phone numbers into one accessible platform (and phone number).
  • Transcribes your voicemails to text messages that can be read while the messages are being delivered.
  • Google Voice saves your voicemails online as well.
  • Call flows and extensions are limited
  • Google Voice relies heavily on wi-fi, therefore, the sound quality is not as vibrant as other competitors.
  • User support / customer service could be much better.
I think Google Voice is a great option for individuals / workers that need to be accessible via different phones / phone numbers. Voice integrates these necessities into one easy-to-access location. One does not have to worry about missing calls with Google Voice connected on each device. An added benefit is the ability to choose a phone number with a specific area code. This enables individuals to either create phone numbers from their home location or locations where they work. The final positive that I would like to mention is the easy integration within the other Google services. Regarding areas of improvement, Voice is unable to make emergency calls and multimedia messaging can sometimes feel a bit complicated.
Ben Caplan | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
At our office, I'm using Google Voice as a second line on my existing smartphone so I can differentiate personal calls from work calls. As an insurance producer and office manager, I am responsible for fielding calls from customers, staff and insurance companies. With Google Voice, I'm able to have a sperate voicemail box, text message inbox, and phone number so I don't have to give out my personal number.
  • The separate phone number for work versus personal use.
  • Completely independent voicemail message and inbox.
  • The ability to answer calls and messages on the computer or mobile device.
  • An email version of the voicemail if one is left.
  • I think there is room to improve with regards to call forwarding.
  • I wish there were a concise way to know if the call was to your Google Voice number or your personal number before answering the call.
  • when I add a contact to my account on the web it doesn't seem to sync with my phone even though the same email address is logged in.
If you're in a work environment where you could benefit from a work phone, this is the tool for you. It allows you to have an independent phone number to be reached at, without the need to carry a second device. I believe this tool is invaluable for salespeople or professionals that interact with customers on a regular basis.
Score 8 out of 10
Vetted Review
Verified User
Incentivized
This product is great. We use it across the IT department to communicate with a co-worker without a business phone. Google Voice is used for privacy term and just for business communications.
  • Manage voice call and text message very well in the cloud.
  • A secure way to call a co-worker without using his personal phone number.
  • Sometimes you will need a good carrier coverage, otherwise, the calls won't enter or go out.
You can compare this to Skype for Business or using Google Hangouts, but we like Google Voice because of the features and easy way to communicate. Not all people have to have the Google Voice app for communication to work, people only call a phone number without depending on both having the same app.
September 28, 2019

Google Voice is great!

Score 8 out of 10
Vetted Review
Verified User
Incentivized
I use Google Voice today as the primary phone number for my business. Google Voice is a telephony service that provides call forwarding and voicemail services, voice and text messaging, as well as U.S. and international calling. I use the web and mobile app and have never had any issues. I love the option to send to voicemail or answer the call.
  • It's free!
  • Call forwarding.
  • Voice to text works well.
  • Not much I would change.
  • Free international calling.
I can't think of a negative point about Google Voice, there are just so many things it does right!
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