TrustRadius
Google Voice is a free IP telephony service that provides users with one phone number that can be forwarded to multiple phones or devices. It includes features such as call forwarding, voicemail translation, text messaging, and voice calls. Fees may apply for international calling.https://media.trustradius.com/product-logos/bQ/YS/D8JUTB5TBITT.PNGGoogle Voice for Enterprise -- Great for SMB, but not quite ready for the Big BoysOnce Google started offering their voice products for enterprise I jumped on it as I had been using their personal version for years. Their GSuite add-on has the ability to work with both mobile devices and Polycom VVX 150 Obi Edition, 250 Obi, etc. Relatively limited hardware support but it maintains backward compatibility with previous Obihai ATA adapters and Deskphones such as the 1062 which is my personal favorite. Provisioning is only available in the Google admin console for the Polycom VVX X50 obi series phones, but this doesn't entirely limit you to just those devices. This was a simple way to offer employee's a work phone number that they can easily text and call to/from with external and internal contacts. Low-cost and offers a level of usage auditing and logs from within the GSuite admin console. There are some limitations with support, as it seems the company Google outsources to doesn't have all the documentation they need to help with issues like admin passwords on provisioned phones... but it is quite possible to get this set up and deployed successfully if you have a DIY attitude.,Simple Interface. Fast deployment and integration with GSuite accounts. Cross-Platform compatibility. Classic Google Voice one number / multi-device simulations ring style.,Expanded device support in the GSuite admin portal, they could easily add-on support for legacy Obihai devices. Admin controlled call-recording for compliance and record keeping. Better documentation/support for Admins. Ability to port-in numbers with a extension designated for the ported number. This would help streamline migration from other phone vendors, as it is now the port-in process rough because there is no way to automate the number assignment once the port is complete.,8,Cost for Google Voice is stellar, starting at $10/mo per user. While it doesn't offer a new Audio/Video conferencing solution it does integrate with GSuite so it makes use of Google Calendar and Hangouts/ Google Meet. Gets the employee's to use their company phone numbers more as texting is easy and deployment is simple. The cell phone app is reliable and easy to deploy.,Dialpad, RingCentral, Vonage Enterprise, Nextiva and 8x8 Virtual Office,6,RingCentral,26,1,Text communication BYO device usage for Voice/Text while maintaining compliance Quick deployment for new employee's,8,Yes,Price Product Features Product Usability,I wouldn't change anything.Try Google VoiceGoogle Voice is useful when it is necessary to communicate with others and the only viable option at the moment is via the internet. Google Voice allows you to get in contact with those in your contact list without the need of your phone. This is very helpful when traveling as it allows for the use of local data rather than cellular networks. Because it also connects to your Google account, there is no further setup required and your contacts that you already use are already available.,Useful search functionality for voicemails and text. Ability to forward texts and calls to existing phone number. Very good call quality.,Some settings are not available in the latest version and you must access the legacy Google Voice to change them. All area codes are not yet available. Would be cool to have the ability to use mobile phone number as sender.,9,Improves travel by reducing worries about cellular connections. Ability to record and search through call and message history is invaluable. Connecting to an already existing contact directory makes setup easy.,CallHippo,9,Zoom, Perforce, Palo Alto Networks GlobalProtect Mobile Security ManagerGoogle Voice is Exceptional!This is typically used by a few departments when contacting other workers but can be used and has been used to reach other users throughout the organization. This is typically how one department will reach out to another department when needed or if email is not sufficient.,Clear calls are important and with google voice you wouldn't be able to tell the difference. Simple platform and easy to use even with new users we find there is little to no learning curve. Fast and reliable when the matters are of an urgent nature.,Support is a little lacking and I have had a few small issues in the start that took a while to figure out Multimedia messaging can be complicated such as linked images instead of embedded. At the time we ported numbers there was a $20 fee,10,Saved money by not having to implement more complex VOIP solutions. Due to the number of users this has been a cheap and viable option for us.,,7,Cisco Webex CallingA flexible tool which can meet your expectations for business needs as wellIt is being used by IT and many other departments as a secondary VoIP program in order to let people manage their outgoing calls while primary VoIP tool is in use. It is on-demand software; so not comes as installed like Skype or Cisco Webex. Primary function is to give employees flexibility to manage their not only work related but also personal calls as well. I think it is beneficial for users to have more than one option for critical functions.,Google Voice give users option to create their own phone number, important especially for users who do not want to give their personal numbers for registering to somewhere Having Google search feature is great function for instance to find old messages or phone calls Ability to use on multi devices which gives you sync all your data and reach them from all of your devices sync devices and phone numbers Call recording and text saving is a quite basic but a very good function of Google Voice,Voicemail transcription may not work properly if not spoken clearly or non-native English is used Sending multimedia message and picture is an issue Abilities and the interface of IOS app causes users not to enjoy the app (is a kind of a generic issue of Google products on IOS platform),7,Ability to use different landline number or aerial code gives us flexibility as part of a global organization Voicemail feature not very best so reduces the usage of the app in overall usage in the company (and global) would be more common; but not unfortunately,Skype and Cisco Unified Communications Manager (Call Manager),7,CATIA, Cisco SSL VPN (AnyConnect)Google Voice is a great free alternative to adding a business line!Our team utilizes Google Voice for several key reasons. It helps to address the issue of having out of state phone numbers, allowing for you to pick an area code where we primarily do business as well as keep a layer of separation from private phone numbers for messaging and voice messaging.,Google Voice makes it easy to establish a unique phone number without having to purchase a new line. The transcription feature upon receiving a voicemail allows me to funnel the message through email so I can get a semi-accurate reading of the voice message I received. I also like how Google Voice lets those who contact me for business send messages that go through Google instead of a private text message to my phone number. I appreciate the privacy that it afforded me and my team.,The voice transcriptions are not always accurate, they could certainly improve in interpreting the voice to text. I'd like to see an easier user web interface or app for this. Google has so many features, it's a bit challenging to navigate to set up or modify after I've been away from it for a while. I think it's easy to miss a Google Voice call as it doesn't always seem to ring enough before going to voicemail.,7,Google Voice has saved me time while screening calls for business allowing me to prioritize interruptions during the day. I would guess that if I had set up a business line it would have cost upwards of 50+ per month plus the extra cost per cell phone, and that multiplied by 12 months and the 7+ years I've used it is in the thousands of savings. One of the main impacts Google Voice has had is a local area code that helps give the impression that we are local, even though I have an area code from a state away.,Skype,7,Skype, GoToMeetingA lightweight and inexpensive entry into VOIP serviceGoogle Voice is being used for several purposes. One is for team based communications. The other is as a backup system for our voice communications. Google Voice provides a relatively easy and inexpensive system for basic VOIP functions. The system is adequate for basic to intermediate usage of voice communications but not extensively so. However, it can be used on both desktop and mobile platforms, making it easily adaptable on different hardware.,Google Voice works well on multiple hardware platforms including mobile phones. Its voicemail capabilities are fairly decent if not overloaded. Google Voice doesn't require a strong PC or system to run on. It has light hardware requirements.,Google Voice lacks expandability to meet the needs of a larger office environment or where a large communication network is based. For some, Google Voice can be a little tricky to use at times. Some users find it difficult to find the Google app. Google Voice lacks native video chatting abilities but can do it with a plug in.,8,It saves lots of money if it can be used in a small scale environment which can be good for cash limited companies or organizations. Google Voice doesn't work so great with if one has a slow network, which is common for any VOIP software. In situations where a network or Internet access is limited, Google Voice can perform relatively poorly at times. However, its bandwidth needs are not as extensive as other VOIP systems. Google Voice doesn't really require extensive training, mean there is less cost for implementing its use in an organization.,CenturyLink Hosted VoIP, Cisco VoIP PBX and Tivoli Carrier NetCool VoIP Manager,7,Comcast VOIP, Avaya Business Communications Manager, Cisco VoIP PBX, Cisco Prime LAN Management Solution, Acoustic Analytics (formerly IBM Watson Customer Experience Analytics), dotConnect for Salesforce, IBM Watson Discovery for Salesforce, OwnBackup for Salesforce, Salesforce for Higher EdGreat voice call serviceGoogle voice is used for long distance calls that save a lot of money and at the same time it offered a great call without interference or voice lag. This service provides a free number or a owned number which you can purchase and facilitates the ease of communication between a customer and the representative.,Great for landline calls or mobile numbers It has its own system for messaging You can store unlimited amount of contacts without any cost With the owned number, you can have access to caller ID,Sometime it lags when the call mailbox is full Some messages bounce back when writing more than 250 characters No access to buy other number with the same account,8,Save on big landline or mobile bills Smooth communication with customer Multitasking service that can be productive when attending customers,Grasshopper,Grasshopper, GoToMeeting, GoToMyPCGoogle Voice is a great option for a local phone number that can forward to your personal numberGoogle Voice gives me a nice option for calling, messaging, and receiving voicemail from a computer with a local number. It's especially useful when travelling internationally, or when I need a local number that's not my personal number to make a call.,Stores voicemail Transcribes voicemail Filters spam (pretty well),It's a little difficult to transfer/move phone numbers around accounts. Voicemail transcription is a nice feature, but doesn't actually always work that well in practice. Desktop support is not as robust as other Google apps have recently become.,9,Don't have to share my personal number for business purposes Can make international calls easily Can see and manage voicemail whenever,Skype and Zoom,9,Zoom, Skype for Business (formerly Lync), Microsoft TeamsGoogle Voice is the Best Choice for Podcast ProducingProducing the podcast Tacocity often requires me to remote interview chefs all over the globe. I use Google Voice to record the other end of the phone call for episodes of the show. The quality of calls surpasses Skype, and it's literally one-click to record the call. I've recorded calls with Google Voice on close to half of the 70 episodes released.,Recording phone call Reception both domestic and overseas Inexpensive rates for international calls Ease of use,Better implementation with Gmail and other Google services Cleaner interface MacOS app,10,Helps facilitate interviews I wouldn't get otherwise Allows me to have audio recordings of interviewees Low/no cost solution,Skype and Zoom,10,Google Drive, Dropbox, Ableton Live,10Have Used Google Voice since 2009Started with Google Voice in 2009 to have a local phone number. Over the years I've used it as a voicemail box, text messenger and international calling number. I had it linked to my personal number, used it as a business number, and had it linked to Google Hangouts to make international phone calls. I used it for call screening and to transcribe voice messages.,Transcribes voicemail Links to another phone number Spam Filtering,The web interface is really basic. It could use a design spruce up. I think Google under promotes Google Voice and people don't know it's a product they can use. Would like to be able to easily move phone numbers around on accounts we own.,9,I've been using the free version for 10 years and it's worked well for me. Definitely a good ROI.,9,Slack, Mailchimp, Leadpages,9Great product (Free version) - Eliminate giving out your cell #I am a sole proprietor, so I use it quite a bit. One of the major reasons I started to use it was because I could use it on my cell phone and not have to give out my cell number. I can redirect the number to ring on my computer, my home or my cell. I initially used it as my office number as well.,Portability - can send calls anywhere. Voice quality - great sound. Rarely an issue. Text to speech - Does a fairly good job. I use it as a replacement number for my Android cell phone. This way if I ever need to change my cell #, I still can be reached.,Text to speech needs improvement The removed the call feature and use hangouts instead. Not a good feature. (I don't know if the enterprise version has improved on this or not) Sometimes the calls don't go through, but it could just be my carrier.,8,For me, it is a free service - not using enterprise version yet Limited capabilities - such as call park, transfer One number!,6,5,RingCentral and FluentCloud,Outreach, Crelate Talent, QuickBooks Self-EmployedGoogle Voice is a powerful VoIP tool for any EntrepreneurGoogle voice is a VoIP solution that we use in our company to be accessible to clients anywhere there is WiFi. Being able to use the softphone feature of Google Voice eliminates the need for a separate phone device to communicate. With only a laptop and internet, voice calls and text messages may be dispatched and received.,Ability to choose custom phone number. Transcription of voicemail messages. Intuitive web interface.,More room for improvement with regard to commercial use. They could take notes from Grasshopper. iPhone app limitations prevent full feature use that's available via desktop. Caller ID name can't be customized to my knowledge.,10,Google Voice has saved us a lot of time in regards to overall productivity. Google Voice allows us to operate at a greater scale than without it. Google voice allows us to track which advertisements are working best. Google Voice allows us to spend less time listening to voicemails.,Grasshopper and CallFire,FileZilla, CallFire, Adobe Acrobat DC,1,1,Incoming Sales calls. Email forwarding of communication via voicemail. Texting correspondence via a web browser interface.,Tracking of advertising campaigns. Using the softphone feature to speak with clients. Text messaging at scale.,Phone tree setup. Text message campaign. Voicemail alerts via IFTTT integration.,10,No,Price Product Features Product Usability Product Reputation Existing Relationship with the Vendor Positive Sales Experience with the Vendor Third-party Reviews,I wouldn't change anything. I'd still go with Google Voice.,Implemented in-house,No,Porting numbers were the biggest issues, but not terribly difficult.,10,Yes,No,There's a lot of good information on the Google web forums that will get one squared-away in the time of need.,10,Texting. Phone calls. Modification of settings.,The new web interface isn't as intuitive as past versions. It can be tough to figure out how to change preference settings. Making outgoing calls shouldn't need a link to a 2nd number.,Yes,10Hands-freeI enjoy Google Voice very much and personally use it on a daily basis.,I enjoy the hands-free option it allows me, as well as the ability to capture my brainstorming ideas! I enjoy not having to spell-check. I enjoy not having to punctuate.,My accent gets in the way at times. Misheard words can be a pain. Having to speak in a monotone voice to ensure the wording is picked up correctly.,10,It has allowed for quicker response times. Hands-free answering. If your voice is not recognized it can take more time than usual.,9,7,Dragon Metrics,Chrome Remote Desktop, Apple Remote Desktop, Apple iCloudGoogle Voice: a solid option for personal call managementI use Google Voice to manage my personal phone to avoid the need to carry multiple phones or give out multiple numbers. Being able to give out a single number and know that I can manage when and where it reaches me was a primary motivation for using Google Voice. Additional benefits like transcribed voicemail and web access are also great.,Voicemail transcription. Call routing. Support for multiple devices.,Dynamic scheduling. Desktop support. Integration with other systems.,8,Personal control over call routing. Quick changes to different devices in case of lost/forgotten phone. Transcribed voicemail. Integrated text messaging.,RingCentral,3Protect your private number with Google VoiceThis product is great. We use it across the IT department to communicate with a co-worker without a business phone. Google Voice is used for privacy term and just for business communications.,Manage voice call and text message very well in the cloud. A secure way to call a co-worker without using his personal phone number.,Sometimes you will need a good carrier coverage, otherwise, the calls won't enter or go out.,8,It increases the communication performance between co-workers. Very easy setup. Any one can call Google Voice numbers, even people without the app.,8VOIP for small team settings, heavily secure!Google Voice is being used as a way to make VOIP calls on an app through my personal iPhone which is managed by the employer through Microsoft MDM. It is primarily just being used by me and a small team around me. The business problems it solves is the necessity of using a phone that is internal and relatively secure and not known to the public as opposed to the office phone.,Good security. Call quality. Low cost.,Customer support. International support.,8,Lower cost of communication. Better security awareness.,8x8 X Series,6,Deltek Talent Management, Salesforce CPQ (formerly SteelBrick)Best and easy way to interact with teams across the globe.We use Google Voice for the majority of communication across the offshore team in India and the USA. The main reason for using the same platform is that it is cost-effective and easily use. As a startup, we tried to find a common platform for everyone to get together and Google Voice does that best.,Coordination with different people across the globe. You only pay for the time you use, so better billing. Clear voice quality and integration with the application.,Vonage has a few nice features over Google Voice in terms of routing and other advanced features. It's not that easy in Google Voice. Billing rate has flexibility but they are on the higher side compared to the fixed plan from Vonage or Unovon.,8,Making calls over Google Voice in conferences across the globe at lower rates makes things easy. Integration with other Google features is an advantage.,Vonage Enterprise,8,Vonage EnterpriseMakes communication convenientPeople have the choice to use Google Voice if they want to. It honestly just offers a significantly easier form of communication compared to an e-mail or calling someone. It's a fast way to reach them and communicate with them. It beats having to actually call them any time because it's already prepared to call them online. Plus Google Voice helps just send SMS messages to contact people quickly as well.,Google Voice allows you to effortlessly message someone, similar to iMessage how you can easily message people from your desktop. Calling people through Google Voice is much easier than having to do anything on your desk phone. Google Voice offers an organized list of contacts that you can call and organize by department.,At times, I think the design and layout of Google Voice could be more organized and cleaner. I wish there was more options to customize the look of it, both aesthetics and organization. Sometimes texts may take slightly longer to send thru voice rather than normal mobile phone.,9,Google Voice has completely helped eliminate the inconvenience of having to lose time working in order to communicate someone. Google Voice makes it tremendously easy to do work on the fly while communicating with others. No need to spend time looking up a phone number and then stopping work to call. Once you have the number, plug it into Google Voice and you're good, or you can search the person's name.,,9,SOLIDWORKS, AutoCADGreatI use Google Voice occasionally for personal use primarily, but also for reaching out to potential clients. I don't understand some of their policies and have been blocked from usage because they've said Ive used it for bulk messaging, so I probably need to get on the corporate version of the platform.,Identity protection Buying and selling Communications,Letting people use their platform freely Policy,7,Easy use Free Reliable,,7Google Voice: Fast, Simple, and ReliableGoogle Voice is used when our company conducts interviews with prospective employees or for market research. This helps protect the individual making the calls so that they are not harassed on their personal mobile phone number or on their desk phone in the office. It's a safety thing for our office and employees that needed to be implemented after we had a stalking situation.,Cheap Random phone number not connected to personal or work lines The app is reliable,The last time I checked you can't send media through Google Voice text messages. It doesn't filter out spam calling. I want an easier way to be able to change the Google Voice number.,9,Positive: Our employees feel safer when conducting interviews. Positive: Our interview subjects don't know that it isn't one of our numbers so their experience isn't impacted. Positive: Since the phone app is so easy to use (compared to video conferences like Zoom or GoToMeeting), we spend more time speaking to our candidates rather than try to resolve technical issues.,Zoom,10Google Voice Enables Scale at Growing Startups!Google Voice is being used moderately across the organization to enable our Sales and Customer Service teams to address client needs. Employees who also travel often use Google Voice as well to help stay connected. It is not an enterprise-wide solution.,Easy to understand interface. Intuitive customer support. Great integration with other tools. Overall, simple and easy!,Theme/color customization could be greater/more robust. Security could be better.,8,Enabled better inter-company productivity. Simplified employee travel. Enable scale.,,8Google Voice is an excellent option for a dedicated business line that works seamlessly with your existing cell phone.I use Google Voice for my personal business as well as have recommended and implemented for my small business clients. Google Voice is easy to use, easy to set up and is a great inexpensive way to have a second phone number for business that is tied to your existing number.,Easy to use, phone app and desktop website are easy to navigate and get messages and call lists. Setup is super easy and fast. Works beautifully as a second line over top of your existing line.,Would love to see the ability to connect more than one Google Voice number to one cell phone. Sometimes number availability is sparse in some zip codes.,9,Excellent second line dedicated to business calls makes it easy for me to screen and receive business calls. Allows me to share a dedicated business number so I'm not handing my personal cell number out to just anyone. Free/low cost option that saves my very small business quite a bit of money.,Skype,7,Google Charts, Google Hangouts, WooCommerce Subscriptions, WordPerfect Office, Apache OpenOffice, cPanel, Apache Web Server, Square Invoices, Stripe,10Excellent free platform!We use Google Voice as a convenient alternative to juggling multiple cell phones or lines. We have multiple lines that are all answered for different purposes, often by the same person. With Google Voice, they can all ring to the appropriate phone, with a message indicating which line it's coming from. Also of great benefit is the voicemails, which are delivered to your email, or can be managed in the Google Voice portal. Another convenient use is for being able to text message from a computer browser.,Rings multiple lines to one phone Text message from browser Sends voicemails to email,It can be tricky to configure exactly how you want it. If you are particular about which voicemail greeting goes to which number, and how it appears when it rings through to the phone - it can take a good amount of work to set it up properly.,10,It saved us the money for buying 1-3 more phone lines! That's certainly had an ROI of what, $300?,,Google Drive, The Raisers EdgeGoogle Voice is great!I use Google Voice today as the primary phone number for my business. Google Voice is a telephony service that provides call forwarding and voicemail services, voice and text messaging, as well as U.S. and international calling. I use the web and mobile app and have never had any issues. I love the option to send to voicemail or answer the call.,It's free! Call forwarding. Voice to text works well.,Not much I would change. Free international calling.,8,All positive.,RingCentral,7,Google Hangouts, Dropbox, TeamViewerFor the price, there is no competition.We use the voice numbers for our primary phone and also for our on-call tech number. Works well for the on-call especially.,Flexibility. Multiple users can be notified. Voicemail transcription.,Transcription is sometimes inaccurate. Can't forward to other GV numbers.,9,Saves money on phone lines. Works with Obitalk. Adding or removing people is simple.,,9,ConnectWise Automate (formerly LabTech), OneDrive, Google Drive
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Google Voice
153 Ratings
Score 8.6 out of 101
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Google Voice Reviews

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Google Voice
153 Ratings
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Score 8.6 out of 101

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Sam Shearin profile photo
September 27, 2019

Google Voice for Enterprise -- Great for SMB, but not quite ready for the Big Boys

Sam Shearin
Score 8 out of 10
Vetted Review
Verified User
Review Source
Once Google started offering their voice products for enterprise I jumped on it as I had been using their personal version for years. Their GSuite add-on has the ability to work with both mobile devices and Polycom VVX 150 Obi Edition, 250 Obi, etc. Relatively limited hardware support but it maintains backward compatibility with previous Obihai ATA adapters and Deskphones such as the 1062 which is my personal favorite. Provisioning is only available in the Google admin console for the Polycom VVX X50 obi series phones, but this doesn't entirely limit you to just those devices. This was a simple way to offer employee's a work phone number that they can easily text and call to/from with external and internal contacts. Low-cost and offers a level of usage auditing and logs from within the GSuite admin console. There are some limitations with support, as it seems the company Google outsources to doesn't have all the documentation they need to help with issues like admin passwords on provisioned phones... but it is quite possible to get this set up and deployed successfully if you have a DIY attitude.
  • Simple Interface.
  • Fast deployment and integration with GSuite accounts.
  • Cross-Platform compatibility.
  • Classic Google Voice one number / multi-device simulations ring style.
  • Expanded device support in the GSuite admin portal, they could easily add-on support for legacy Obihai devices.
  • Admin controlled call-recording for compliance and record keeping.
  • Better documentation/support for Admins.
  • Ability to port-in numbers with a extension designated for the ported number. This would help streamline migration from other phone vendors, as it is now the port-in process rough because there is no way to automate the number assignment once the port is complete.
This would be a great choice for small business or a new company that doesn't have legacy hardware to migrate/provision. Google has a BYO device policy so it's up to you to source equipment, get it provisioned, and configure them on your network. Support is minimal, so if you're inexperienced with provisioning desk phones or configuring VLAN's, etc. this might be a challenge. Not a problem for an experienced administrator except for not being able to access the phone web interface after being provisioned... perhaps this is intentional on Google's part to increase security, but it creates a deployment headache for a large organization that requires the technician to manually input the network settings on each phone after provisioning. Google Voice really shines on the mobile side, as this is where the soft phone has matured over the years. With GSuite it creates a convenient option for an SMB to add-on phone service with the email provider they (may) already have with dead-simple integration and deployment. Service is reliable, so long as your Wi-Fi network is up to the QoS needs of VoIP, and if it's not there is an option to use your carrier's service in place of your Wi-Fi for incoming/outgoing calls and texts. Google also offers a basic automated attendant and call routing which is unavailable with the free version.
Read Sam Shearin's full review
Kaleb-John Loo profile photo
September 27, 2019

Try Google Voice

Kaleb-John Loo
Score 9 out of 10
Vetted Review
Verified User
Review Source
Google Voice is useful when it is necessary to communicate with others and the only viable option at the moment is via the internet. Google Voice allows you to get in contact with those in your contact list without the need of your phone. This is very helpful when traveling as it allows for the use of local data rather than cellular networks. Because it also connects to your Google account, there is no further setup required and your contacts that you already use are already available.
  • Useful search functionality for voicemails and text.
  • Ability to forward texts and calls to existing phone number.
  • Very good call quality.
  • Some settings are not available in the latest version and you must access the legacy Google Voice to change them.
  • All area codes are not yet available.
  • Would be cool to have the ability to use mobile phone number as sender.
Google Voice is a useful feature in the Google suite which allows you to perform calls and texts with an internet connection. This is great in scenarios where you may not have a good cellular connection, but have access to an internet connection. Google Voice is also useful for keeping records of calls and texts due to its ability to search through texts and translate voicemails to text which then becomes searchable as well.
Read Kaleb-John Loo's full review
Lochan Kalicharan profile photo
September 25, 2019

Google Voice is Exceptional!

Lochan Kalicharan
Score 10 out of 10
Vetted Review
Verified User
Review Source
This is typically used by a few departments when contacting other workers but can be used and has been used to reach other users throughout the organization. This is typically how one department will reach out to another department when needed or if email is not sufficient.
  • Clear calls are important and with google voice you wouldn't be able to tell the difference.
  • Simple platform and easy to use even with new users we find there is little to no learning curve.
  • Fast and reliable when the matters are of an urgent nature.
  • Support is a little lacking and I have had a few small issues in the start that took a while to figure out
  • Multimedia messaging can be complicated such as linked images instead of embedded.
  • At the time we ported numbers there was a $20 fee
Many of our users rely on their mobile devices, especially when out in the field or in our other areas and this is where google voice shines for us. It allows all of the devices to be linked and calls made from any of them without any complications, and it will also work great with multiple numbers. Number consolidation is easy and this the number the person getting the call will see.
Read Lochan Kalicharan's full review
Özgür Erkek, MSc, PRINCE2® profile photo
September 24, 2019

A flexible tool which can meet your expectations for business needs as well

Özgür Erkek, MSc, PRINCE2®
Score 7 out of 10
Vetted Review
Verified User
Review Source
It is being used by IT and many other departments as a secondary VoIP program in order to let people manage their outgoing calls while primary VoIP tool is in use. It is on-demand software; so not comes as installed like Skype or Cisco Webex. Primary function is to give employees flexibility to manage their not only work related but also personal calls as well. I think it is beneficial for users to have more than one option for critical functions.
  • Google Voice give users option to create their own phone number, important especially for users who do not want to give their personal numbers for registering to somewhere
  • Having Google search feature is great function for instance to find old messages or phone calls
  • Ability to use on multi devices which gives you sync all your data and reach them from all of your devices sync devices and phone numbers
  • Call recording and text saving is a quite basic but a very good function of Google Voice
  • Voicemail transcription may not work properly if not spoken clearly or non-native English is used
  • Sending multimedia message and picture is an issue
  • Abilities and the interface of IOS app causes users not to enjoy the app (is a kind of a generic issue of Google products on IOS platform)
The best thing about Google Voice is that it gives you the freedom to create a specific number based on your needs (from anywhere in the world. It can be useful for your personal or work related needs). This makes the product appropriate for global organizations as well. Usage of the product on different platform is a must to have benefit, as on-the-go usage is important while being away from your desk/office. It allows you to direct calls to your company or personal SIM number - very beneficial if also you are able to distinguish numbers. Search and record functions are beneficial. Although it has a bit of a popular name, due to Google, it is quite useful and does the job.
Read Özgür Erkek, MSc, PRINCE2®'s full review
Joel McAfee profile photo
September 23, 2019

Google Voice is a great free alternative to adding a business line!

Joel McAfee
Score 7 out of 10
Vetted Review
Verified User
Review Source
Our team utilizes Google Voice for several key reasons. It helps to address the issue of having out of state phone numbers, allowing for you to pick an area code where we primarily do business as well as keep a layer of separation from private phone numbers for messaging and voice messaging.
  • Google Voice makes it easy to establish a unique phone number without having to purchase a new line.
  • The transcription feature upon receiving a voicemail allows me to funnel the message through email so I can get a semi-accurate reading of the voice message I received.
  • I also like how Google Voice lets those who contact me for business send messages that go through Google instead of a private text message to my phone number. I appreciate the privacy that it afforded me and my team.
  • The voice transcriptions are not always accurate, they could certainly improve in interpreting the voice to text.
  • I'd like to see an easier user web interface or app for this. Google has so many features, it's a bit challenging to navigate to set up or modify after I've been away from it for a while.
  • I think it's easy to miss a Google Voice call as it doesn't always seem to ring enough before going to voicemail.
Though not for every application, Google Voice is a great solution for establishing a business phone number without having to purchase a new phone line, and in a way that affords you some privacy. If you don't want to miss a message, I wouldn't recommend Google Voice as it's easier to neglect. It's a separate service than your personal phone and I often find I forget to reply to Google Voice messages.
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September 20, 2019

A lightweight and inexpensive entry into VOIP service

Bruce Emmerling
Score 8 out of 10
Vetted Review
Verified User
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Google Voice is being used for several purposes. One is for team based communications. The other is as a backup system for our voice communications. Google Voice provides a relatively easy and inexpensive system for basic VOIP functions. The system is adequate for basic to intermediate usage of voice communications but not extensively so. However, it can be used on both desktop and mobile platforms, making it easily adaptable on different hardware.
  • Google Voice works well on multiple hardware platforms including mobile phones.
  • Its voicemail capabilities are fairly decent if not overloaded.
  • Google Voice doesn't require a strong PC or system to run on. It has light hardware requirements.
  • Google Voice lacks expandability to meet the needs of a larger office environment or where a large communication network is based.
  • For some, Google Voice can be a little tricky to use at times. Some users find it difficult to find the Google app.
  • Google Voice lacks native video chatting abilities but can do it with a plug in.
It's really well suited for small scale offices where there are a limited amount of users connecting. It's not so great for larger offices or large communication environments. Google Voice works better for one on one communications, not a large set of concurrent communications. While it has a relatively light hardware footprint, running it in a browser can be slow at times. One also has to have a robust network setup as well.
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September 20, 2019

Great voice call service

Horacio Carcamo
Score 8 out of 10
Vetted Review
Verified User
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Google voice is used for long distance calls that save a lot of money and at the same time it offered a great call without interference or voice lag. This service provides a free number or a owned number which you can purchase and facilitates the ease of communication between a customer and the representative.
  • Great for landline calls or mobile numbers
  • It has its own system for messaging
  • You can store unlimited amount of contacts without any cost
  • With the owned number, you can have access to caller ID
  • Sometime it lags when the call mailbox is full
  • Some messages bounce back when writing more than 250 characters
  • No access to buy other number with the same account
Coming from Google, this is a great app and service that they offer, I cannot complain about it. The main feature I recommend others to use is the voice calling feature, because is a smooth and straight communication compared to other competitors. Going through your call logs may help to determine your daily goals.
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September 20, 2019

Google Voice is a great option for a local phone number that can forward to your personal number

Ho'omana Nathan Horton
Score 9 out of 10
Vetted Review
Verified User
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Google Voice gives me a nice option for calling, messaging, and receiving voicemail from a computer with a local number. It's especially useful when travelling internationally, or when I need a local number that's not my personal number to make a call.
  • Stores voicemail
  • Transcribes voicemail
  • Filters spam (pretty well)
  • It's a little difficult to transfer/move phone numbers around accounts.
  • Voicemail transcription is a nice feature, but doesn't actually always work that well in practice.
  • Desktop support is not as robust as other Google apps have recently become.
Google Voice can help you avoid giving out your personal phone number if you don't have a business number through your job or something. It's probably not ideal (at least in the free version) to fully replace a business line, but it's good enough for what it is!
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September 05, 2019

Google Voice is the Best Choice for Podcast Producing

Rob Gokee
Score 10 out of 10
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Producing the podcast Tacocity often requires me to remote interview chefs all over the globe. I use Google Voice to record the other end of the phone call for episodes of the show. The quality of calls surpasses Skype, and it's literally one-click to record the call. I've recorded calls with Google Voice on close to half of the 70 episodes released.
  • Recording phone call
  • Reception both domestic and overseas
  • Inexpensive rates for international calls
  • Ease of use
  • Better implementation with Gmail and other Google services
  • Cleaner interface
  • MacOS app
If you have to interview someone, or record their end of the conversation, Google Voice is the easiest and least expensive way to do it. All you have to do is call the other person using your Google Voice number and hit 4, an automated voice will come on the phone and let you know that the call is now being recorded. Once you're done, the recording can be downloaded from your Voice page using Chrome.
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September 05, 2019

Have Used Google Voice since 2009

Andy Ryan
Score 9 out of 10
Vetted Review
Verified User
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Started with Google Voice in 2009 to have a local phone number. Over the years I've used it as a voicemail box, text messenger and international calling number. I had it linked to my personal number, used it as a business number, and had it linked to Google Hangouts to make international phone calls. I used it for call screening and to transcribe voice messages.
  • Transcribes voicemail
  • Links to another phone number
  • Spam Filtering
  • The web interface is really basic. It could use a design spruce up.
  • I think Google under promotes Google Voice and people don't know it's a product they can use.
  • Would like to be able to easily move phone numbers around on accounts we own.
I think for small businesses that need an "office" phone number, Google Voice is the perfect solution. You can get a local number and have it ring any other phone number, whoever picks it up first gets the call. This is great for someone who has a partner or an admin person that will answer the "office phone". You can call screen so that you know it's a business call. All the features such as text messaging, voicemail transcription and international calling are all great features.
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September 04, 2019

Great product (Free version) - Eliminate giving out your cell #

Paul Lipman
Score 8 out of 10
Vetted Review
Verified User
Review Source
I am a sole proprietor, so I use it quite a bit. One of the major reasons I started to use it was because I could use it on my cell phone and not have to give out my cell number. I can redirect the number to ring on my computer, my home or my cell. I initially used it as my office number as well.
  • Portability - can send calls anywhere.
  • Voice quality - great sound. Rarely an issue.
  • Text to speech - Does a fairly good job.
  • I use it as a replacement number for my Android cell phone. This way if I ever need to change my cell #, I still can be reached.
  • Text to speech needs improvement
  • The removed the call feature and use hangouts instead. Not a good feature. (I don't know if the enterprise version has improved on this or not)
  • Sometimes the calls don't go through, but it could just be my carrier.
  • Great for forwarding to cell phone, or answering anywhere in the world on VOIP
  • Not sure if enterprise supports more than just basic call functionality, as I don't have that yet.
  • Free alternative (or almost free) to paying for a business line
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May 01, 2019

Google Voice is a powerful VoIP tool for any Entrepreneur

Justin McClelland
Score 10 out of 10
Vetted Review
Verified User
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Google voice is a VoIP solution that we use in our company to be accessible to clients anywhere there is WiFi. Being able to use the softphone feature of Google Voice eliminates the need for a separate phone device to communicate. With only a laptop and internet, voice calls and text messages may be dispatched and received.
  • Ability to choose custom phone number.
  • Transcription of voicemail messages.
  • Intuitive web interface.
  • More room for improvement with regard to commercial use. They could take notes from Grasshopper.
  • iPhone app limitations prevent full feature use that's available via desktop.
  • Caller ID name can't be customized to my knowledge.
Google voice is great when you want to have a separate phone number for different functions of life/business. I really like the fact that I can get email/txt message notifications concerning calls and voicemails.
Read Justin McClelland's full review
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September 04, 2019

Hands-free

David Tovar
Score 10 out of 10
Vetted Review
Verified User
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I enjoy Google Voice very much and personally use it on a daily basis.
  • I enjoy the hands-free option it allows me, as well as the ability to capture my brainstorming ideas!
  • I enjoy not having to spell-check.
  • I enjoy not having to punctuate.
  • My accent gets in the way at times.
  • Misheard words can be a pain.
  • Having to speak in a monotone voice to ensure the wording is picked up correctly.
I enjoy using Google voice when brainstorming for reports. It captures the ideas that normally get lost waiting for dictation. It is less appropriate when multiple people are in meetings attempting to use Google Voice, as the voice over conversations do not always pick up.
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September 12, 2019

Google Voice: a solid option for personal call management

Verified User
Score 8 out of 10
Vetted Review
Verified User
Review Source
I use Google Voice to manage my personal phone to avoid the need to carry multiple phones or give out multiple numbers. Being able to give out a single number and know that I can manage when and where it reaches me was a primary motivation for using Google Voice. Additional benefits like transcribed voicemail and web access are also great.
  • Voicemail transcription.
  • Call routing.
  • Support for multiple devices.
  • Dynamic scheduling.
  • Desktop support.
  • Integration with other systems.
Google Voice has worked well for me personally, but the setup and ongoing maintenance can be overwhelming. It may be difficult to implement in an environment where individual users are not highly engaged or involved in the setup. I'm also not confident recommending specific porting options as they seem to be confusing to understand the details of.
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September 28, 2019

Protect your private number with Google Voice

Verified User
Score 8 out of 10
Vetted Review
Verified User
Review Source
This product is great. We use it across the IT department to communicate with a co-worker without a business phone. Google Voice is used for privacy term and just for business communications.
  • Manage voice call and text message very well in the cloud.
  • A secure way to call a co-worker without using his personal phone number.
  • Sometimes you will need a good carrier coverage, otherwise, the calls won't enter or go out.
You can compare this to Skype for Business or using Google Hangouts, but we like Google Voice because of the features and easy way to communicate. Not all people have to have the Google Voice app for communication to work, people only call a phone number without depending on both having the same app.
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September 25, 2019

VOIP for small team settings, heavily secure!

Verified User
Score 8 out of 10
Vetted Review
Verified User
Review Source
Google Voice is being used as a way to make VOIP calls on an app through my personal iPhone which is managed by the employer through Microsoft MDM. It is primarily just being used by me and a small team around me. The business problems it solves is the necessity of using a phone that is internal and relatively secure and not known to the public as opposed to the office phone.
  • Good security.
  • Call quality.
  • Low cost.
  • Customer support.
  • International support.
Google Voice is well suited for individual to small team use. It is not intended to be used by large enterprises in my opinion. I think it also requires additional features of support should it be used in a larger team environment where mission-critical help may be necessary down the line.
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September 21, 2019

Best and easy way to interact with teams across the globe.

Verified User
Score 8 out of 10
Vetted Review
Verified User
Review Source
We use Google Voice for the majority of communication across the offshore team in India and the USA. The main reason for using the same platform is that it is cost-effective and easily use. As a startup, we tried to find a common platform for everyone to get together and Google Voice does that best.
  • Coordination with different people across the globe.
  • You only pay for the time you use, so better billing.
  • Clear voice quality and integration with the application.
  • Vonage has a few nice features over Google Voice in terms of routing and other advanced features. It's not that easy in Google Voice.
  • Billing rate has flexibility but they are on the higher side compared to the fixed plan from Vonage or Unovon.
Google Voice is best for users across the globe. If you have teams offshore and onshore and need a single platform to connect with everyone, Google Voice is best. Its integration with Android Call and other features makes it easy to use. The only area I see it lagging is in various plans. The other service provides a fix rate plan compared to Google pay as you go. Sometimes it's easier to have a monthly plan.
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September 21, 2019

Makes communication convenient

Verified User
Score 9 out of 10
Vetted Review
Verified User
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People have the choice to use Google Voice if they want to. It honestly just offers a significantly easier form of communication compared to an e-mail or calling someone. It's a fast way to reach them and communicate with them. It beats having to actually call them any time because it's already prepared to call them online. Plus Google Voice helps just send SMS messages to contact people quickly as well.
  • Google Voice allows you to effortlessly message someone, similar to iMessage how you can easily message people from your desktop.
  • Calling people through Google Voice is much easier than having to do anything on your desk phone.
  • Google Voice offers an organized list of contacts that you can call and organize by department.
  • At times, I think the design and layout of Google Voice could be more organized and cleaner.
  • I wish there was more options to customize the look of it, both aesthetics and organization.
  • Sometimes texts may take slightly longer to send thru voice rather than normal mobile phone.
Anytime I'm at my desk, I always choose to use Google Voice rather than reaching for my phone. It's significantly less effort, as I can quickly open it, contact whoever I need to contact, and easily resume my work on my desktop. I can also very easily be communicating with someone while doing work as well.
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September 21, 2019

Great

Verified User
Score 7 out of 10
Vetted Review
Verified User
Review Source
I use Google Voice occasionally for personal use primarily, but also for reaching out to potential clients. I don't understand some of their policies and have been blocked from usage because they've said Ive used it for bulk messaging, so I probably need to get on the corporate version of the platform.
  • Identity protection
  • Buying and selling
  • Communications
  • Letting people use their platform freely
  • Policy
It's really well suited for a situation where you don't want to use your actual phone number for something. Like, Craigslist buying and selling, or any kind of blast type text messages to potential clients. It works well as you'd expect from Google these days.
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September 21, 2019

Google Voice: Fast, Simple, and Reliable

Verified User
Score 9 out of 10
Vetted Review
Verified User
Review Source
Google Voice is used when our company conducts interviews with prospective employees or for market research. This helps protect the individual making the calls so that they are not harassed on their personal mobile phone number or on their desk phone in the office. It's a safety thing for our office and employees that needed to be implemented after we had a stalking situation.
  • Cheap
  • Random phone number not connected to personal or work lines
  • The app is reliable
  • The last time I checked you can't send media through Google Voice text messages.
  • It doesn't filter out spam calling.
  • I want an easier way to be able to change the Google Voice number.
We used to interview prospective employees by calling them on our mobile phones. We had a particular candidate that was not chosen to move to the next interview start stalking the person who conducted the interview which evolved into harassment and personal life security issues. By implementing Google Voice on the phones, we have a wall between employee and candidate.
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September 06, 2019

Google Voice Enables Scale at Growing Startups!

Verified User
Score 8 out of 10
Vetted Review
Verified User
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Google Voice is being used moderately across the organization to enable our Sales and Customer Service teams to address client needs. Employees who also travel often use Google Voice as well to help stay connected. It is not an enterprise-wide solution.
  • Easy to understand interface.
  • Intuitive customer support.
  • Great integration with other tools.
  • Overall, simple and easy!
  • Theme/color customization could be greater/more robust.
  • Security could be better.
It's a solid product that's easy to use if you travel often and/or need to have multiple devices and want to keep them all in sync. That's fairly common in this day in age hence Google Voice.
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September 05, 2019

Google Voice is an excellent option for a dedicated business line that works seamlessly with your existing cell phone.

Verified User
Score 9 out of 10
Vetted Review
Verified User
Review Source
I use Google Voice for my personal business as well as have recommended and implemented for my small business clients. Google Voice is easy to use, easy to set up and is a great inexpensive way to have a second phone number for business that is tied to your existing number.
  • Easy to use, phone app and desktop website are easy to navigate and get messages and call lists.
  • Setup is super easy and fast.
  • Works beautifully as a second line over top of your existing line.
  • Would love to see the ability to connect more than one Google Voice number to one cell phone.
  • Sometimes number availability is sparse in some zip codes.
Google Voice is a great free/low cost option for a second phone number for business when you don't want to share your cell phone everywhere. It works well and receiving calls/texts is easy and straightforward.
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April 30, 2019

Excellent free platform!

Verified User
Score 10 out of 10
Vetted Review
Verified User
Review Source
We use Google Voice as a convenient alternative to juggling multiple cell phones or lines. We have multiple lines that are all answered for different purposes, often by the same person. With Google Voice, they can all ring to the appropriate phone, with a message indicating which line it's coming from. Also of great benefit is the voicemails, which are delivered to your email, or can be managed in the Google Voice portal. Another convenient use is for being able to text message from a computer browser.
  • Rings multiple lines to one phone
  • Text message from browser
  • Sends voicemails to email
  • It can be tricky to configure exactly how you want it. If you are particular about which voicemail greeting goes to which number, and how it appears when it rings through to the phone - it can take a good amount of work to set it up properly.
Google Voice is free, for the most part, and aside from the intricacies of setup, very easy to use. I don't know how scalable it is for a larger organization, but I don't see why it wouldn't work, if for some reason you wanted to use Google Voice instead of traditional cell phones for employees.
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September 28, 2019

Google Voice is great!

Verified User
Score 8 out of 10
Vetted Review
Verified User
Review Source
I use Google Voice today as the primary phone number for my business. Google Voice is a telephony service that provides call forwarding and voicemail services, voice and text messaging, as well as U.S. and international calling. I use the web and mobile app and have never had any issues. I love the option to send to voicemail or answer the call.
  • It's free!
  • Call forwarding.
  • Voice to text works well.
  • Not much I would change.
  • Free international calling.
I can't think of a negative point about Google Voice, there are just so many things it does right!
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September 21, 2019

For the price, there is no competition.

Verified User
Score 9 out of 10
Vetted Review
Verified User
Review Source
We use the voice numbers for our primary phone and also for our on-call tech number. Works well for the on-call especially.
  • Flexibility.
  • Multiple users can be notified.
  • Voicemail transcription.
  • Transcription is sometimes inaccurate.
  • Can't forward to other GV numbers.
Small businesses and technical support pros.
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Google Voice Scorecard Summary

Likelihood to Recommend (153)
8.6
Likelihood to Renew (6)
8.5
Usability (8)
8.9
Support (26)
7.7
Implementation (2)
9.6

Feature Scorecard Summary

Hosted PBX (19)
8.2
Multi-level Interactive Voice Response (IVR) (16)
7.3
User templates (11)
8.1
Call reports (28)
8.2
Directory of employee names (15)
8.1
Answering rules (30)
7.3
Call recording (35)
8.0
Call park (14)
7.9
Call screening (39)
8.3
Message alerts (41)
8.8
Video conferencing (15)
7.5
Audio conferencing (27)
8.0
Video screen sharing (9)
7.4
Instant messaging (14)
8.6
Mobile app for iOS (26)
8.7
Mobile app for Android (33)
8.5

About Google Voice

Google Voice provides smart voice calling to many compatible devices. Google Voice numbers work on smartphones and the web so you can place and receive calls from anywhere.

For companies with G Suite, Voice can be customized to fit the day-to-day workflow. Number assignment, porting, and billing are neatly consolidated in the G Suite Admin console. Google's powerful AI filters spam calls, transcribes voicemail automatically, and lets the user configure your PBX. Integrations with Hangouts Meet and Calendar, and focus on what's important.

With three plans, Google Voice is presented as scalable and instantly deployable — and globally — from anywhere.
Categories:  VoIP

Google Voice Competitors

Google Voice Technical Details

Operating Systems: Unspecified
Mobile Application:No