Reviews (1-25 of 58)
February 22, 2020
We use Google voice so each employee has a dedicated number to use on marketing materials. It makes it easy to integrate with an existing phone, so there is no need for expensive equipment. It also allows us to have a professional number that can be kept separate from the personal numbers of each employee.
Read Allison Chaney's full review
Google Voice is great for small businesses, to establish a dedicated phone number and a presence, without needing to use personal phones or invest in a lot of expensive equipment or phone plans.
November 05, 2019
At our office, I'm using Google Voice as a second line on my existing smartphone so I can differentiate personal calls from work calls. As an insurance producer and office manager, I am responsible for fielding calls from customers, staff and insurance companies. With Google Voice, I'm able to have a sperate voicemail box, text message inbox, and phone number so I don't have to give out my personal number.
- The separate phone number for work versus personal use.
- Completely independent voicemail message and inbox.
- The ability to answer calls and messages on the computer or mobile device.
- An email version of the voicemail if one is left.
- I think there is room to improve with regards to call forwarding.
- I wish there were a concise way to know if the call was to your Google Voice number or your personal number before answering the call.
- when I add a contact to my account on the web it doesn't seem to sync with my phone even though the same email address is logged in.
Read Ben Caplan's full review
If you're in a work environment where you could benefit from a work phone, this is the tool for you. It allows you to have an independent phone number to be reached at, without the need to carry a second device. I believe this tool is invaluable for salespeople or professionals that interact with customers on a regular basis.
January 28, 2020
I love using Google Voice because it allows me to have a second phone number. Google Voice is great to have because instead of giving out my personal phone number on forms that I am filling out and to avoid the endless spam calls, I give out my Google Voice number. Google Voice is very cool because when someone calls your Google Voice Number, the call will come through your phone like normal calls. Also, you can close to have all of your calls go to voicemail and Google Voice will transcribe your voicemails so you can read them quickly and decided if you need to call the phone number back.
- Its very affordable to use.
- Do not have to give out your personal phone number ever again.
- Would be nice for people to know if they are calling a Google Voice number.
- Transcription could be improved.
Read JaCoby Marston, CPA's full review
Google Voice is great to use if you do not like giving out your personal phone number. Use your Google Voice number this way if you don't want to worry about getting a ton of spam calls on your private line. Having Google Voice is also handy because when voicemails are left, it will auto transcribe the phone call so that you can just read the voicemail instead of having to listen to it. Google Voice is not great to use if you do not want those that are calling you to know that you gave them a Google Voice Phone number to call, which might be urn off to some people.
September 27, 2019
Once Google started offering their voice products for enterprise I jumped on it as I had been using their personal version for years. Their GSuite add-on has the ability to work with both mobile devices and Polycom VVX 150 Obi Edition, 250 Obi, etc. Relatively limited hardware support but it maintains backward compatibility with previous Obihai ATA adapters and Deskphones such as the 1062 which is my personal favorite. Provisioning is only available in the Google admin console for the Polycom VVX X50 obi series phones, but this doesn't entirely limit you to just those devices. This was a simple way to offer employee's a work phone number that they can easily text and call to/from with external and internal contacts. Low-cost and offers a level of usage auditing and logs from within the GSuite admin console. There are some limitations with support, as it seems the company Google outsources to doesn't have all the documentation they need to help with issues like admin passwords on provisioned phones... but it is quite possible to get this set up and deployed successfully if you have a DIY attitude.
- Simple Interface.
- Fast deployment and integration with GSuite accounts.
- Cross-Platform compatibility.
- Classic Google Voice one number / multi-device simulations ring style.
- Expanded device support in the GSuite admin portal, they could easily add-on support for legacy Obihai devices.
- Admin controlled call-recording for compliance and record keeping.
- Better documentation/support for Admins.
- Ability to port-in numbers with a extension designated for the ported number. This would help streamline migration from other phone vendors, as it is now the port-in process rough because there is no way to automate the number assignment once the port is complete.
Read Sam Shearin's full review
This would be a great choice for small business or a new company that doesn't have legacy hardware to migrate/provision. Google has a BYO device policy so it's up to you to source equipment, get it provisioned, and configure them on your network. Support is minimal, so if you're inexperienced with provisioning desk phones or configuring VLAN's, etc. this might be a challenge. Not a problem for an experienced administrator except for not being able to access the phone web interface after being provisioned... perhaps this is intentional on Google's part to increase security, but it creates a deployment headache for a large organization that requires the technician to manually input the network settings on each phone after provisioning. Google Voice really shines on the mobile side, as this is where the soft phone has matured over the years. With GSuite it creates a convenient option for an SMB to add-on phone service with the email provider they (may) already have with dead-simple integration and deployment. Service is reliable, so long as your Wi-Fi network is up to the QoS needs of VoIP, and if it's not there is an option to use your carrier's service in place of your Wi-Fi for incoming/outgoing calls and texts. Google also offers a basic automated attendant and call routing which is unavailable with the free version.
November 20, 2019
Google Voice is used by our whole organization. It has saved us tons of money on phone bills. We use it for all our communication. We also purchased great landline phones that work seamlessly with Google Voice. We are able to keep our local number and our clients never have a problem reaching us.
- Its biggest strength is flexibility. Google Voice offers free text messaging, and when clients can't reach us on the phone, they can text us.
- HD quality sound using Google Voice. It is invaluable when your clients can hear you.
- Ease of use is huge, there was literally no learning curve with the software and we were up and running within minutes.
- Maybe have better collaboration with phone makers, the landline options are limited.
- It could incorporate some call forwarding options that are easier to use.
- Auto attendant options would be nice.
Read Anthony Zurica's full review
Google Voice is very well suited to the small to medium sized business. I don't know if the infrastructure is great for a large organization, but then again, I am not a large organization so it very well may be. If you are looking to save money when starting a business then Google Voice is a no-brainer.
November 17, 2019
I have used Google Voice for several years in order to have a single source of truth regarding all my connected phone numbers. Google Voice enables me and my organization to provide a single phone number in order to ring all phones that I have. This helps integrate my communications as well as the organizational communication with its customers. Furthermore, this enables end users to separate themselves from their work and to keep personal information private. In the end, I have enjoyed the functionality of Google Voice and the privacy that has been offered to me by the service!
- Integrates all your phone numbers into one accessible platform (and phone number).
- Transcribes your voicemails to text messages that can be read while the messages are being delivered.
- Google Voice saves your voicemails online as well.
- Call flows and extensions are limited
- Google Voice relies heavily on wi-fi, therefore, the sound quality is not as vibrant as other competitors.
- User support / customer service could be much better.
Read Joshua Melder's full review
I think Google Voice is a great option for individuals / workers that need to be accessible via different phones / phone numbers. Voice integrates these necessities into one easy-to-access location. One does not have to worry about missing calls with Google Voice connected on each device. An added benefit is the ability to choose a phone number with a specific area code. This enables individuals to either create phone numbers from their home location or locations where they work. The final positive that I would like to mention is the easy integration within the other Google services. Regarding areas of improvement, Voice is unable to make emergency calls and multimedia messaging can sometimes feel a bit complicated.
At my school, we cannot dial long-distance numbers with our classroom phone. So when parent contacts are not local, we are not able to call them from our classroom. We have to go to the library or the office to make such calls. I used Google Voice to call long distance numbers.
Read Ai Ashe's full review
Helps preserve your anonymity. You can link your classroom or cell phone to it and the receiver will only see the number google assigned you,
Google Voice is useful when it is necessary to communicate with others and the only viable option at the moment is via the internet. Google Voice allows you to get in contact with those in your contact list without the need of your phone. This is very helpful when traveling as it allows for the use of local data rather than cellular networks. Because it also connects to your Google account, there is no further setup required and your contacts that you already use are already available.
- Useful search functionality for voicemails and text.
- Ability to forward texts and calls to existing phone number.
- Very good call quality.
- Some settings are not available in the latest version and you must access the legacy Google Voice to change them.
- All area codes are not yet available.
- Would be cool to have the ability to use mobile phone number as sender.
Read Kaleb-John Loo's full review
Google Voice is a useful feature in the Google suite which allows you to perform calls and texts with an internet connection. This is great in scenarios where you may not have a good cellular connection, but have access to an internet connection. Google Voice is also useful for keeping records of calls and texts due to its ability to search through texts and translate voicemails to text which then becomes searchable as well.
September 25, 2019
This is typically used by a few departments when contacting other workers but can be used and has been used to reach other users throughout the organization. This is typically how one department will reach out to another department when needed or if email is not sufficient.
- Clear calls are important and with google voice you wouldn't be able to tell the difference.
- Simple platform and easy to use even with new users we find there is little to no learning curve.
- Fast and reliable when the matters are of an urgent nature.
- Support is a little lacking and I have had a few small issues in the start that took a while to figure out
- Multimedia messaging can be complicated such as linked images instead of embedded.
- At the time we ported numbers there was a $20 fee
Read Lochan Kalicharan's full review
Many of our users rely on their mobile devices, especially when out in the field or in our other areas and this is where google voice shines for us. It allows all of the devices to be linked and calls made from any of them without any complications, and it will also work great with multiple numbers. Number consolidation is easy and this the number the person getting the call will see.
September 24, 2019
It is being used by IT and many other departments as a secondary VoIP program in order to let people manage their outgoing calls while primary VoIP tool is in use. It is on-demand software; so not comes as installed like Skype or Cisco Webex. Primary function is to give employees flexibility to manage their not only work related but also personal calls as well. I think it is beneficial for users to have more than one option for critical functions.
- Google Voice give users option to create their own phone number, important especially for users who do not want to give their personal numbers for registering to somewhere
- Having Google search feature is great function for instance to find old messages or phone calls
- Ability to use on multi devices which gives you sync all your data and reach them from all of your devices sync devices and phone numbers
- Call recording and text saving is a quite basic but a very good function of Google Voice
- Voicemail transcription may not work properly if not spoken clearly or non-native English is used
- Sending multimedia message and picture is an issue
- Abilities and the interface of IOS app causes users not to enjoy the app (is a kind of a generic issue of Google products on IOS platform)
Read Özgür Erkek, MSc, PRINCE2®'s full review
The best thing about Google Voice is that it gives you the freedom to create a specific number based on your needs (from anywhere in the world. It can be useful for your personal or work related needs). This makes the product appropriate for global organizations as well. Usage of the product on different platform is a must to have benefit, as on-the-go usage is important while being away from your desk/office. It allows you to direct calls to your company or personal SIM number - very beneficial if also you are able to distinguish numbers. Search and record functions are beneficial. Although it has a bit of a popular name, due to Google, it is quite useful and does the job.
September 23, 2019
Our team utilizes Google Voice for several key reasons. It helps to address the issue of having out of state phone numbers, allowing for you to pick an area code where we primarily do business as well as keep a layer of separation from private phone numbers for messaging and voice messaging.
- Google Voice makes it easy to establish a unique phone number without having to purchase a new line.
- The transcription feature upon receiving a voicemail allows me to funnel the message through email so I can get a semi-accurate reading of the voice message I received.
- I also like how Google Voice lets those who contact me for business send messages that go through Google instead of a private text message to my phone number. I appreciate the privacy that it afforded me and my team.
- The voice transcriptions are not always accurate, they could certainly improve in interpreting the voice to text.
- I'd like to see an easier user web interface or app for this. Google has so many features, it's a bit challenging to navigate to set up or modify after I've been away from it for a while.
- I think it's easy to miss a Google Voice call as it doesn't always seem to ring enough before going to voicemail.
Read Joel McAfee's full review
Though not for every application, Google Voice is a great solution for establishing a business phone number without having to purchase a new phone line, and in a way that affords you some privacy. If you don't want to miss a message, I wouldn't recommend Google Voice as it's easier to neglect. It's a separate service than your personal phone and I often find I forget to reply to Google Voice messages.
September 20, 2019
Google Voice is being used for several purposes. One is for team based communications. The other is as a backup system for our voice communications. Google Voice provides a relatively easy and inexpensive system for basic VOIP functions. The system is adequate for basic to intermediate usage of voice communications but not extensively so. However, it can be used on both desktop and mobile platforms, making it easily adaptable on different hardware.
- Google Voice works well on multiple hardware platforms including mobile phones.
- Its voicemail capabilities are fairly decent if not overloaded.
- Google Voice doesn't require a strong PC or system to run on. It has light hardware requirements.
- Google Voice lacks expandability to meet the needs of a larger office environment or where a large communication network is based.
- For some, Google Voice can be a little tricky to use at times. Some users find it difficult to find the Google app.
- Google Voice lacks native video chatting abilities but can do it with a plug in.
Read Bruce Emmerling's full review
It's really well suited for small scale offices where there are a limited amount of users connecting. It's not so great for larger offices or large communication environments. Google Voice works better for one on one communications, not a large set of concurrent communications. While it has a relatively light hardware footprint, running it in a browser can be slow at times. One also has to have a robust network setup as well.
Google voice is used for long distance calls that save a lot of money and at the same time it offered a great call without interference or voice lag. This service provides a free number or a owned number which you can purchase and facilitates the ease of communication between a customer and the representative.
- Great for landline calls or mobile numbers
- It has its own system for messaging
- You can store unlimited amount of contacts without any cost
- With the owned number, you can have access to caller ID
- Sometime it lags when the call mailbox is full
- Some messages bounce back when writing more than 250 characters
- No access to buy other number with the same account
Read Horacio Carcamo's full review
Coming from Google, this is a great app and service that they offer, I cannot complain about it. The main feature I recommend others to use is the voice calling feature, because is a smooth and straight communication compared to other competitors. Going through your call logs may help to determine your daily goals.
September 20, 2019
Google Voice gives me a nice option for calling, messaging, and receiving voicemail from a computer with a local number. It's especially useful when travelling internationally, or when I need a local number that's not my personal number to make a call.
- Stores voicemail
- Transcribes voicemail
- Filters spam (pretty well)
- It's a little difficult to transfer/move phone numbers around accounts.
- Voicemail transcription is a nice feature, but doesn't actually always work that well in practice.
- Desktop support is not as robust as other Google apps have recently become.
Read Ho'omana Nathan Horton's full review
Google Voice can help you avoid giving out your personal phone number if you don't have a business number through your job or something. It's probably not ideal (at least in the free version) to fully replace a business line, but it's good enough for what it is!
September 05, 2019
Producing the podcast Tacocity often requires me to remote interview chefs all over the globe. I use Google Voice to record the other end of the phone call for episodes of the show. The quality of calls surpasses Skype, and it's literally one-click to record the call. I've recorded calls with Google Voice on close to half of the 70 episodes released.
Read Rob Gokee's full review
If you have to interview someone, or record their end of the conversation, Google Voice is the easiest and least expensive way to do it. All you have to do is call the other person using your Google Voice number and hit 4, an automated voice will come on the phone and let you know that the call is now being recorded. Once you're done, the recording can be downloaded from your Voice page using Chrome.
September 05, 2019
Started with Google Voice in 2009 to have a local phone number. Over the years I've used it as a voicemail box, text messenger and international calling number. I had it linked to my personal number, used it as a business number, and had it linked to Google Hangouts to make international phone calls. I used it for call screening and to transcribe voice messages.
- Transcribes voicemail
- Links to another phone number
- Spam Filtering
- The web interface is really basic. It could use a design spruce up.
- I think Google under promotes Google Voice and people don't know it's a product they can use.
- Would like to be able to easily move phone numbers around on accounts we own.
Read Andy Ryan's full review
I think for small businesses that need an "office" phone number, Google Voice is the perfect solution. You can get a local number and have it ring any other phone number, whoever picks it up first gets the call. This is great for someone who has a partner or an admin person that will answer the "office phone". You can call screen so that you know it's a business call. All the features such as text messaging, voicemail transcription and international calling are all great features.
September 04, 2019
I am a sole proprietor, so I use it quite a bit. One of the major reasons I started to use it was because I could use it on my cell phone and not have to give out my cell number. I can redirect the number to ring on my computer, my home or my cell. I initially used it as my office number as well.
- Portability - can send calls anywhere.
- Voice quality - great sound. Rarely an issue.
- Text to speech - Does a fairly good job.
- I use it as a replacement number for my Android cell phone. This way if I ever need to change my cell #, I still can be reached.
- Text to speech needs improvement
- The removed the call feature and use hangouts instead. Not a good feature. (I don't know if the enterprise version has improved on this or not)
- Sometimes the calls don't go through, but it could just be my carrier.
Read Paul Lipman's full review
- Great for forwarding to cell phone, or answering anywhere in the world on VOIP
- Not sure if enterprise supports more than just basic call functionality, as I don't have that yet.
- Free alternative (or almost free) to paying for a business line
I enjoy Google Voice very much and personally use it on a daily basis.
- I enjoy the hands-free option it allows me, as well as the ability to capture my brainstorming ideas!
- I enjoy not having to spell-check.
- I enjoy not having to punctuate.
- My accent gets in the way at times.
- Misheard words can be a pain.
- Having to speak in a monotone voice to ensure the wording is picked up correctly.
Read David Tovar's full review
I enjoy using Google voice when brainstorming for reports. It captures the ideas that normally get lost waiting for dictation. It is less appropriate when multiple people are in meetings attempting to use Google Voice, as the voice over conversations do not always pick up.
December 19, 2019
My department uses Google Voice on a daily basis. We send texts and calls out to our employees to solicit their availability for jobs we have available. We have it set up on our work phones as well as on our computers so we can all see the same messages and whoever is available will respond. It allows for all of us to have visibility to see if a text was responded to, so that no texts go unnoticed or get answered twice by multiple people. It also allows us to keep all of our employee text correspondence in one place!
Read this authenticated review
Google Voice is well suited for a team that would like its employees to text/call one number. When an employee confirms for a shift, or is running late, everyone on my team sees it, but only one person needs to respond. It's very helpful to have that visibility, especially so that everyone on the team knows that texts/calls are being responded to. It can be an issue however when an employee wants to speak to someone directly on the team, and tries calling that number only to get someone else picking up. But usually, we just direct the employee to that specific person's direct phone line, as the Google Voice number is not the phone number associated with the phone.
January 06, 2020
Score 6 out of 10
It is being used by our department, to communicate with our crew. It addresses the business problem of speed of communication, as people commonly take a much longer time to respond to emails than they do text messages, and our line of work commonly relies upon quick and efficient communication.
- When you begin to send a message, and you put in that person's name, your whole prior conversation with them automatically fills in.
- Enabled to have a large amount of saved contacts.
- Once one selects a message, one is unable to mark that message as unread again.
- There is no system for flagging messages to respond to them later, or as mentioned above, marking them as unread.
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Google Events is well suited to providing a platform upon which multiple people can be logged on and work at once. It is ill suited in how one is not able to mark messages as unread, or flag them to respond to them later, since when many messages are coming and going at the same time, it is very easy for messages to slip between the cracks and never be responded to.
September 12, 2019
I use Google Voice to manage my personal phone to avoid the need to carry multiple phones or give out multiple numbers. Being able to give out a single number and know that I can manage when and where it reaches me was a primary motivation for using Google Voice. Additional benefits like transcribed voicemail and web access are also great.
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Google Voice has worked well for me personally, but the setup and ongoing maintenance can be overwhelming. It may be difficult to implement in an environment where individual users are not highly engaged or involved in the setup. I'm also not confident recommending specific porting options as they seem to be confusing to understand the details of.
December 05, 2019
Google Voice offers phone, text, and voicemail options for personal and company use. While some services may require you to link a paid phone line, there’s no cost to use Google Voice itself. I use Voice for my personal voicemail, but I also implemented it in my office to allow my whole team to have easy access to send and receive text messages through the same number. It’s affordable and efficient.
- You can use Voice as a voicemail for both a Google line and any lines you may have purchased elsewhere. It has visual voicemail, which is great.
- Google Voice allows you to send texts either on a phone or desktop.
- It’s free! Whether you’re an individual or a member of an organization, that’s always a plus.
- The biggest (and maybe only) weakness Google Voice has is that there’s a cap on how many texts you can send in a 24 hour period, but there’s no warning that you’re approaching your limit.
Read this authenticated review
Google Voice is great for communicating with a relatively small number of individuals. There’s no mass texting ability and, if you do need to communicate with a large number of people on an individual basis, you will quickly max out your daily limit. If you want to text a large number of people, you’ll probably want to invest in a different service or create multiple Voice numbers. I have no qualms about Voice’s voicemail functionality, but phone calls will come at a cost unless you are using Voice as an intermediary for a paid line.
September 28, 2019
This product is great. We use it across the IT department to communicate with a co-worker without a business phone. Google Voice is used for privacy term and just for business communications.
- Manage voice call and text message very well in the cloud.
- A secure way to call a co-worker without using his personal phone number.
- Sometimes you will need a good carrier coverage, otherwise, the calls won't enter or go out.
Read this authenticated review
You can compare this to Skype for Business or using Google Hangouts, but we like Google Voice because of the features and easy way to communicate. Not all people have to have the Google Voice app for communication to work, people only call a phone number without depending on both having the same app.
September 25, 2019
Google Voice is being used as a way to make VOIP calls on an app through my personal iPhone which is managed by the employer through Microsoft MDM. It is primarily just being used by me and a small team around me. The business problems it solves is the necessity of using a phone that is internal and relatively secure and not known to the public as opposed to the office phone.
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Google Voice is well suited for individual to small team use. It is not intended to be used by large enterprises in my opinion. I think it also requires additional features of support should it be used in a larger team environment where mission-critical help may be necessary down the line.
September 21, 2019
We use Google Voice for the majority of communication across the offshore team in India and the USA. The main reason for using the same platform is that it is cost-effective and easily use. As a startup, we tried to find a common platform for everyone to get together and Google Voice does that best.
- Coordination with different people across the globe.
- You only pay for the time you use, so better billing.
- Clear voice quality and integration with the application.
Read this authenticated review
Google Voice is best for users across the globe. If you have teams offshore and onshore and need a single platform to connect with everyone, Google Voice is best. Its integration with Android Call and other features makes it easy to use. The only area I see it lagging is in various plans. The other service provides a fix rate plan compared to Google pay as you go. Sometimes it's easier to have a monthly plan.
Google Voice Scorecard Summary
Feature Scorecard Summary
About Google Voice
Google Voice provides smart voice calling to many compatible devices. Google Voice numbers work on smartphones and the web so you can place and receive calls from anywhere.
For companies with G Suite, Voice can be customized to fit the day-to-day workflow. Number assignment, porting, and billing are neatly consolidated in the G Suite Admin console. Google's powerful AI filters spam calls, transcribes voicemail automatically, and lets the user configure your PBX. Integrations with Hangouts Meet and Calendar, and focus on what's important.
With three plans, Google Voice is presented as scalable and instantly deployable — and globally — from anywhere.
Google Voice Competitors
Google Voice Technical Details