Google Voice

In the past, I would have happily recommended this for small business use cases. Due to its affordability, versatility, and low barrier to entry as well as its simplicity to use. Google Voice was integrated into the Chrome Browser, it was easily accessed from Gmail, and integrated into Gmail and could even be leveraged in such a way to when phone numbers were clicked on, Google Voice was the tool used. However over the past few years and more, in the past couple of years from 2021 to current, this tool seems to have lost favor with the Alphabet suite of tools. With the lack of integrations, it's becoming less stable, and people are just opting more for Google Meet Voice. The biggest area where this is less appropriate and where opportunity has opened for others is its lack of features, like virtual attendants, call recording, call transcription, SMS, MMS, CRM integration, and other key features even 1 or 2 person business really needs in this day and age.

It is best situated to search anything individually on any topics and the set should be good.
It is less suitable for group of people to attend this as sometimes it do not work properly.
Be the voice assisting sound should be much more polite and a bit slow so that people who are not fluent in English will not understand it properly.
It is helpful to understand in case of google map as a voice assistant guide.

I am giving this rating genuinely and by my choice this is one of the voice assistant that I will partially somewhat recommend everyone to use this. Google voice is good for is in the way so that we can have all the things do in much more systematic manners.

Google Voice works well as a primary incoming line for a virtual office. It provides flexibility in taking calls from any location on my cell phone or over my laptop. As long as I have cell phone service or WiFi, I can make and receive calls. It’s very convenient when you can’t be tied down to one location but prefer not to give out your cell phone number.

I receive a lot of unsolicited calls and Google Voice has great functionality where I can screen who is calling me and decide if I would like to speak to that person. The texting of messages is superb, I like this functionality better than Voice functions. One of the scenarios that are less appropriate is that when a call is coming in and the auto-forward mode is one if I have Google Voice or Gmail open on my computer I can hear both functions ringing, the phone number used to auto-forward and the Google Voice on my browser.

Google Voice should be the go-to option for home/personal usage. It's rock solid as a backup phone service or even primary. It does well with voicemail and sms txt'ing. For a business, its capabilities are behind the competition and it does not seem to be a priority for Google.

Google Voice is great for quickly getting a work number going that's separate from your personal number, while still allowing you to use your current phone through forwarding of texts and phone calls, or by using the app. The enterprise features are great if you want to run a more complex phone system to redirect customer calls to specific departments.

[Google Voice is] great if you have a workforce that needs to make calls for business purposes from their personal mobile device, while keeping their personal phone number private. If you have a large company with its own telecom system, it probably won't be necessary if employees already have their own landlines or separate work phones.

Google Voice is perfect when your employees need to travel overseas or when your clients are all over the world. It is not well suited when you have to have local numbers in different countries or when you need to communicate with official or corporate channels via SMS on your smartphone using your google voice number.

I absolutely love the Google Voice app. They have made it so easy to make calls and to receive calls. I also really like that I do not have to give my personal phone number out to all of my clients. One thing I think needs improvement is texting. I wish that it could link to the texts on my actual phone. Other than that, I really enjoy it.

Google Voice is well suited for most businesses I would think on a daily level, but not for a call center type atmosphere. When you have 50 to 100 callers using it and will typical call center attendance issues, paying their per user fee doesn't make sense. If I were a sole proprietor or just a few employees I would use this program above all other and would highly recommend it. But I would not recommend for a call center.

When you set up Google Voice, you pick from a list of numbers, and you can forward to other numbers such as your cell phone. This has helped me personally when I changed cell phone numbers since adopting this software, and I am very glad that I did because I was able to keep my Google Voice Number on my business cards and email signature while just simply redirecting the forwarding phone number to my new cell phone.

If someone needs a new number, it is free and easy to get one with Google Voice and have calls and text auto forward to the number of your choice. There is a limit to how many minutes can be used with free version.

Google Voice is a good solution if you have a few US employees that need a local US phone the mostly use it for calls in the US. It is less appropriate is you're not located in the US or if your customers are not in the US.

Google Voice is great for small businesses, to establish a dedicated phone number and a presence, without needing to use personal phones or invest in a lot of expensive equipment or phone plans.

I haven't had much luck getting questions answered about technical issues unless I am able to find something in the online support forums. There's no easy way to just reach out to GV for support.

Google Voice is great to use if you do not like giving out your personal phone number. Use your Google Voice number this way if you don't want to worry about getting a ton of spam calls on your private line. Having Google Voice is also handy because when voicemails are left, it will auto transcribe the phone call so that you can just read the voicemail instead of having to listen to it. Google Voice is not great to use if you do not want those that are calling you to know that you gave them a Google Voice Phone number to call, which might be urn off to some people.

Google Voice meets my needs in providing me with the ability to give out a phone number that is not my personal phone number. Plus, I know when it is a Google Voice call on my smartphone versus a personal call which is nice because it allows me to know how to answer the phone call.

Helps preserve your anonymity. You can link your classroom or cell phone to it and the receiver will only see the number google assigned you,

The documentation online is very helpful.

Google Events is well suited to providing a platform upon which multiple people can be logged on and work at once. It is ill suited in how one is not able to mark messages as unread, or flag them to respond to them later, since when many messages are coming and going at the same time, it is very easy for messages to slip between the cracks and never be responded to.

I have not been the employee who has interacted with the Google Voice support services, so I do not know.

Google Voice is well suited for a team that would like its employees to text/call one number. When an employee confirms for a shift, or is running late, everyone on my team sees it, but only one person needs to respond. It's very helpful to have that visibility, especially so that everyone on the team knows that texts/calls are being responded to. It can be an issue however when an employee wants to speak to someone directly on the team, and tries calling that number only to get someone else picking up. But usually, we just direct the employee to that specific person's direct phone line, as the Google Voice number is not the phone number associated with the phone.

They do not offer support unless you have the Business account for Google Voice under G Suite. This is tough, because Google doesn't really have a customer support team for this service, so when it gets shut down for a few hours, we have no choice but to wait it out. But this doesn't happen that often, which is great.

Google Voice is great for communicating with a relatively small number of individuals. There’s no mass texting ability and, if you do need to communicate with a large number of people on an individual basis, you will quickly max out your daily limit. If you want to text a large number of people, you’ll probably want to invest in a different service or create multiple Voice numbers. I have no qualms about Voice’s voicemail functionality, but phone calls will come at a cost unless you are using Voice as an intermediary for a paid line.

Google makes great products, but on the rare occasion that you have a problem, it’s virtually impossible to get in touch with anyone.

Google Voice is very well suited to the small to medium sized business. I don't know if the infrastructure is great for a large organization, but then again, I am not a large organization so it very well may be. If you are looking to save money when starting a business then Google Voice is a no-brainer.

We haven't had to use support much in the 2 years we've had the product, but as with most things Google, it is very hard to get someone on the phone or chat to help you. Support mostly consists of community forums where other users help you with any issues.

I think Google Voice is a great option for individuals / workers that need to be accessible via different phones / phone numbers. Voice integrates these necessities into one easy-to-access location. One does not have to worry about missing calls with Google Voice connected on each device. An added benefit is the ability to choose a phone number with a specific area code. This enables individuals to either create phone numbers from their home location or locations where they work. The final positive that I would like to mention is the easy integration within the other Google services. Regarding areas of improvement, Voice is unable to make emergency calls and multimedia messaging can sometimes feel a bit complicated.

One often has to dig relatively deep into user forums in order to find the appropriate support regarding performance issues. Overall, the end-user support is rather limited and pales in comparison to competitors of Google Voice. I would say, the community for those who use Google Voice is fantastic - and they often have helpful and insightful feedback for those who run into issues.

If you're in a work environment where you could benefit from a work phone, this is the tool for you. It allows you to have an independent phone number to be reached at, without the need to carry a second device. I believe this tool is invaluable for salespeople or professionals that interact with customers on a regular basis.

I like the support forums because of their powerful search features, but the Google-backed Support team is weak as it relies almost entirely on the forums. But in general, there haven't been many a situation when either the forum or a quick search on the internet didn't yield the answer we were searching for.

You can compare this to Skype for Business or using Google Hangouts, but we like Google Voice because of the features and easy way to communicate. Not all people have to have the Google Voice app for communication to work, people only call a phone number without depending on both having the same app.

Like always, Google's support is great.

I can't think of a negative point about Google Voice, there are just so many things it does right!

I have never had to call for support for Google Voice.

Google Voice is a useful feature in the Google suite which allows you to perform calls and texts with an internet connection. This is great in scenarios where you may not have a good cellular connection, but have access to an internet connection. Google Voice is also useful for keeping records of calls and texts due to its ability to search through texts and translate voicemails to text which then becomes searchable as well.

Google Voice has built-in support that is directly accessible within the application. The searchable help documentation provides information on the different features within Google Voice. There are also videos demonstrating how to use Google Voice, which are available on YouTube. Anything else can be found via a quick Google search.