Zoom Workplace Phone is a game changer!
We are a small business providing legal services in Alabama. Zoom Workplace Phone has been fantastic! We use Zoom Workplace to communicate …
Starting at $10 per month per user
View Pricing Overview
What is Zoom Phone?
Built on Zoom's platform, Zoom's cloud phone consolidates business communication and collaboration into a single system. Available in 40+ countries, with expandable coverage through a bring-your-own-carrier offering, Zoom Phone supports inbound and outbound calling through the public switched telephone network…
Recent Reviews
Awards
Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards
Popular Features
- Mobile app for iOS (25)9.999%
- Answering rules (27)9.999%
- Call recording (28)9.898%
- Message alerts (25)9.797%
Reviewer Pros & Cons
Pricing
US & Canada Metered
$10
Cloud
per month per user
US & Canada Unlimited
$15
Cloud
per month per user
Global Select
$20
Cloud
per month per user
Entry-level set up fee?
- No setup fee
For the latest information on pricing, visithttps://zoom.us/pricing/zoom-phone
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Starting price (does not include set up fee)
- $10 per month per user
Features
Return to navigation
Product Details
- About
- Integrations
- Competitors
- Tech Details
- Downloadables
- FAQs
What is Zoom Phone?
Built on Zoom's platform, Zoom's cloud phone consolidates business communication and collaboration into a single system. Available in 40+ countries, with expandable coverage through a bring-your-own-carrier offering, Zoom Phone supports inbound and outbound calling through the public switched telephone network (PSTN).
Features:
Post call summary & next steps
A post-call summary from Zoom’s AI Companion keeps the focus on the conversation instead of taking notes.
Voicemail task extraction
Tasks can be extracted from voicemails to speed getting caught up and understanding the next steps, without going through every voicemail.
Voicemail prioritization
Prioritizes urgent voicemails to help organize the work day.
Team SMS summary thread
Provides a concise overview of Team SMS threads in PowerPack so users can quickly catch up after time away from the phone.
Zoom Phone Features
Cloud PBX Features
- Supported: Hosted PBX
- Supported: Multi-level Interactive Voice Response (IVR)
- Supported: User templates
- Supported: Call reports
- Supported: Directory of employee names
Call Management Features
- Supported: Answering rules
- Supported: Call recording
- Supported: Call park
- Supported: Call screening
- Supported: Message alerts
VoIP system collaboration Features
- Supported: Video conferencing
- Supported: Audio conferencing
- Supported: Video screen sharing
- Supported: Instant messaging
Mobile apps Features
- Supported: Mobile app for iOS
- Supported: Mobile app for Android
Zoom Phone Screenshots
Zoom Phone Videos
Zoom Phone is a full-featured cloud phone system built on the Zoom platform.
Zoom Workplace is an AI-powered collaboration platform.
Zoom Phone Integrations
Zoom Phone Competitors
Zoom Phone Technical Details
| Deployment Types | On-premise, Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Windows, Linux, Mac |
| Mobile Application | Apple iOS, Android |
Zoom Phone Downloadables
Frequently Asked Questions
Zoom Phone starts at $10.
Reviewers rate Hosted PBX and Mobile app for Android highest, with a score of 10.
The most common users of Zoom Phone are from Enterprises (1,001+ employees).
Comparisons
Compare with
Reviews and Ratings
(99)Attribute Ratings
Reviews
(1-4 of 4)Companies can't remove reviews or game the system. Here's why
June 04, 2024
Zoom Workplace Phone is a game changer!
We are a small business providing legal services in Alabama. Zoom Workplace Phone has been fantastic! We use Zoom Workplace to communicate with our clients, vendors and colleagues. Having interoffice chat, video calls/meetings & SMS capabilities all in once place has helped us communicate more smoothly both internally and externally. Zoom Workplace does tend to push out updates and even if you tell the software to "always stay up to date," you sometimes have to manually update the software. The mobile phone app is also a bit cumbersome and does not always work well. Sometimes the call quality is low even though we have fiber internet in our building, but we make do. If we get a bad connection, we usually re-attempt the call and 9 times out of 10, the call back fixes the quality issue.
- Chat
- Meetings
- SMS Messaging
- Streamline app functionality to transfer calls
- Improve call quality
- resolve desktop client glitches & inconsistencies
26.666666666666664%
2.7
72%
7.2
N/A
N/A
30%
3.0
- improved communication & collaboration
- cost savings
Zoom Workplace beat all competitors on price. Interface was easy to learn and use and we had already tried Zoom Workplace for meetings before adding phone services so we liked the idea of having that integrated in a single service. SMS messaging and interoffice chat became available later and only gave us more reason to stay with Zoom Workplace.
February 27, 2024
Zoom Phone is excellent Cloud-Based VoIP
Zoom Phone was a great fit for us as our staff, mostly non-technical, was all-in on Zoom. We were able to go fully cloud-based with just a handful of handsets. It was easy to use personal cell phones as office phones. The price is competitive with other providers and it works very well for our staff, many of whom do not have offices but work throughout the state. We have had no issues with downtime, and when we've needed tech support for setting up features, Zoom Support has been responsive and very helpful. We recently renewed for another 3 years.
- Call routing for main numbers without needing call center software
- Transcription and emailing of voice mails
- Full functionality on cell phones
- Easy porting and implementation
- Intuitive for staff to use
- Call quality when there is not a good internet connection can be spotty
- Looking up staff members seems to require one click more than I'd like
90%
9.0
100%
10.0
100%
10.0
100%
10.0
- Freed us from buying and managing servers for an on-prem system
- Kept our staff in better touch
- Provided those we serve with numerous ways to reach specific staff members
Has all the features plus Zoom Meeting integration. Pricing is very competitive. Zoom Webinar is a cut above similar products, so having them all in the same family makes it easier for our staff, most of whom are not technical.
December 06, 2023
Zoom vs Other Meeting Apps
Zoom is used for our staff (social workers, finance, hr, etc) to facilitate meetings and trainings.
- Screen Sharing - Portion of the screen
- Universal accessibility
- Ease of use and not being complicated
- Setup
- Integrating into 365 better
- Documentation
80%
8.0
20%
2.0
N/A
N/A
100%
10.0
- Cost association for licensing (non profit)could be cheaper
- Easier to access meetings (pc, mac, phones)
Zoom outpaces most of the other companies by miles. Teams is a 2nd but it's not even close. Cost of Zoom for longer meetings, more features might turn people off - but it shouldn't because of the actual features and integration (neat bar, Zoom rooms in 365, etc) - others may do it but they dont do it better or easier.
1400
Online Training, meetings, collaboration.
Sharing screens, chatting, Video conference. Online engagement.
Sharing screens, chatting, Video conference. Online engagement.
6
Software deployment in a mass scale.
Knowledge of policies, navigating the web.
Being able to learn the features, implement the features and training staff on those features.
Knowledge of policies, navigating the web.
Being able to learn the features, implement the features and training staff on those features.
- Online Training
- Online meetings
- Collaboration
- Neat bar integration
- Camera on TV integration
- Classroom training and learning
- Extend training to not just staff
- Access to environments that are otherwise off limits
November 25, 2021
A excelent option cloud Phone System nowadays
In the current pandemic situation, we as many organizations, institutions, universities, decided to work practically 100% of the time in a home-office scheme. This brought many challenges such as communication issues, although some tools and programs were told, at the Universidad Iberoamericana A.C. it is customary to still have a lot of communication via telephone. With Zoom Phone, we began to evaluate telephony in the cloud that allows breaking some barriers of the current conception of traditional telephony. We started with 25 licenses and they are still being evaluated for some particular issues.
- Good sound.
- Easy to use.
- Efficient use of the network.
- Easy interface.
- More integration with OnPremise PBX.
- Recycling of DIDs is very difficult for users to handle.
- Advanced switch features have yet to be implemented.
90%
9.0
96.66666666666666%
9.7
100%
10.0
90%
9.0
- Users culture for traditional phone system.
- Investment in network QoS monitoring and implementation.
- Integrations with other communications tools.
We are in the evaluation phase therefore the Zoom sample facility to incorporate Zoom Phone licenses into our contract facilitated the testing of this service. Avaya telephony is very robust, but we want to unify the collaboration tools within the organization, so it was ruled out for not adding more tools to our users. With Microsoft Teams, telephony has a lot of potentials but it is a function that is not yet explored due to the licensing process that has to be acquired and it is more bureaucratic.