Item: PrinterLogic
Rating: 10
Author: Verified User

Use Cases and Deployment Scope

We implemented PrinterLogic to replace a number of Windows print servers being used across our 4 locations. Add PrinterLogic removed the need for multiple print servers at each of these locations. Furthermore, it enabled our users to manage their own printers without administrator access required. This is a significant weight off of our relatively small Help Desk team. We've been able to provide simple instructions and let the users manage things on their own. This has been a huge help to the organization.

Pros and Cons

Ease of use - even non-tech savvy users have been able to manage their own printers.
Easy to implement.
Relatively easy to administrate.

More advanced printing options; as a law firm, we may have niche/specific needs, but we're still learning.

Most Important Features

Self-management of printers
Single point of management for all servers at all locations

Return on Investment

Less need for Help Desk involvement.
Easier print management for IT Director and I as Systems Admin.
Adding new printers is less time-consuming.

Usability

Once everything had been configured and implemented, it has been very easy to maintain and support.

Print Management Impact

It's been extremely helpful to consolidate all of our printers into one interface rather than maintaining multiple print servers across four separate sites. Empowering users to manage and maintain their own printers has been much appreciated from the IT Department, especially our Help Desk team.

Alternatives Considered

We have not used nor evaluated other print management solutions.

Key Insights

Do you think PrinterLogic delivers good value for the price?

Yes

Are you happy with PrinterLogic's feature set?

Yes

Did PrinterLogic live up to sales and marketing promises?

Yes

Did implementation of PrinterLogic go as expected?

Yes

Would you buy PrinterLogic again?

Yes

Other Software Used

Tessian Cloud Email Security Platform, iManage Work, Tungsten Power PDF

Likelihood to Recommend

PrinterLogic is well suited to larger IT environments that currently use on-premises printer servers for management purposes. I could see a small-to-medium-sized business in a single location where a single print server would be a simpler solution than rolling out PrinterLogic. The process to migrate printers from multiple Windows Print Servers was a bit challenging but ultimately worth the time spent.

Usability Pros and Cons

Pros	Cons
Like to use Relatively simple Easy to use Technical support not required Well integrated Consistent Quick to learn Convenient Feel confident using	Lots to learn

Easy Tasks

Administration
User management of printers

Difficult Tasks

Initial configuration/migration of servers from Windows Print Server

Mobile Interface Availability and Impressions

Yes, but I don't use it

Streamlined Printer Management Without a Dedicated Print Server.

Overall Satisfaction with PrinterLogic