Overall Satisfaction with RingEX
I use RingEX on my desktop and on the road. My smartphone and desphone ring together when I receive incuming call. Also, I send and receive SMS with my clients. And finally, I use RingEX to learn the platform.
- SMS
- Voice Quality
- Simple management platform
- Customer service
- Customise autoprovisionned deskphone from third party
- Customer relation in french language for Canada
- No physical hardware management
- High availability of the system
- Get assistance from RingCentral when I need it.
I can manage the list of my ringing devices at anytime when needed.
Very useful when having call quality issues. Whe can know if the problems is coming from our side or from both sides.
Do you think RingEX delivers good value for the price?
Yes
Are you happy with RingEX's feature set?
Yes
Did RingEX live up to sales and marketing promises?
Yes
Did implementation of RingEX go as expected?
Yes
Would you buy RingEX again?
Yes
RingEX Feature Ratings
Using RingEX
1 - Compagny owner
1 - Work with GUI environemen.
- Place phone calls
- Receive phone calls
- Select the ringing devices
- Work from anywhere
- Expend the licence number
Evaluating RingEX and Competitors
Yes - Onsite FreePBX software mounted on a small server.
- Cloud Solutions
- Scalability
- Integration with Other Systems
- Ease of Use
I got the opportunity to participate to the RingEX partner program.
Nothing to change at this time.
RingEX Implementation
- Implemented in-house
Change management was a small part of the implementation and was well-handled - That was a good idea to move to RingEX.
- Manual provisionning
- Configure IVR
- Initial configuration
RingEX Support
Pros | Cons |
---|---|
None | None |
No. Didn't know it exist.
In september 2023. The support recommand that we don't change the password for deskphone.
Using RingEX
Pros | Cons |
---|---|
None | None |
- Admin interface
- Plugins presentstion
- Mobile app
- Multiple rigning devices
- Multilevel IVR
- Manual provisionning
Yes - Very well when the internet connection is good.