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Review
Updated May 07, 2024

Review

Anonymous | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User

Overall Satisfaction with TriNet

I use Trinet for multiple purposes, for payroll, for time management and for hiring new employees and on boarding them
  • payroll
  • time management
  • HR
  • The staff does not return call on time
  • the time keeping portal glitches a lot
  • the on boarding seems to complicated for some employees
  • HR compliance is great
  • Payroll management is great
  • posting jobs is easier
There are somethings that I had mentioned before that they could improve
Amy is wonderful but the others have not been that reachable
We were not working with them during pandemic
They were not very good at responding to emails and connecting with us

Do you think TriNet delivers good value for the price?

Not sure

Are you happy with TriNet's feature set?

Yes

Did TriNet live up to sales and marketing promises?

Yes

Did implementation of TriNet go as expected?

Yes

Would you buy TriNet again?

Yes

I like that its a one stop shop and you could do everything under one platform. I believe it is very expensive and they don't seem to want to work with the individuals about their payment concerns

TriNet Feature Ratings

7.8
Employee demographic data
8
Job profiles and administration
8
Workflow for transfers, promotions, pay raises, etc.
7
Organization and location management
8
Compliance data (COBRA, OSHA, etc.)
8
9.5
Pay calculation
10
Off-cycle/On-Demand payment
10
Benefit plan administration
9
Direct deposit files
9
Salary revision and increment management
10
Reimbursement management
9
9.3
Approval workflow
9
Balance details
10
Annual carry-forward and encashment
9
9.0
View and generate pay and benefit information
10
Update personal information
10
View job history
10
View company policy documentation
6
Asset Management ()
Not Rated
7.3
Report builder
8
Pre-built reports
9
Ability to combine HR data with external data
5
Integration with other HR capabilities ()
Not Rated
8.5
Performance plans
9
Performance improvement plans
8
Review status tracking
8
Review reminders
9
9.0
Candidate search
9
Candidate development
9
8.0
New hire portal
7
Manager tracking tools
9
9.0
Corporate goal setting
9
Individual goal setting
9
Performance tracking
9
8.0
Job Requisition Management
8
Job Search Site Posting
8
Applicant Tracking
8
Notifications and Alerts
8

Using TriNet

15 - We use trinet for our payroll and for time keeping and for hiring new employees
2 - Amy helps us with our payroll questions and we have Laurent help us with all other issues and questions
  • Payroll
  • Time Keeping
  • Hiring
  • HR help is wonderful
  • if we offer healthcare, they could help us
The time keeping has some issues. My employees with Android phones have a lot of issues clocking in and out. The Price is very high also

Evaluating TriNet and Competitors

Yes - It replaced Square because we wanted a company that had an HR company so they could help us with all the laws and regulations we need to keep up with.
  • Other
HR integration
The price is way to high for a small business, I might have to rethink that.

TriNet Implementation

The people who were working with me to set us up were wonderful and very helpful.
  • Implemented in-house
Yes - We did all the back door stuff first and then we moved the products in the office and showed the employees how to do it.
Change management was minimal - We liked that it was a comprehensive package
  • only the price was much higher than we were paying

TriNet Support

ProsCons
Quick Resolution
Good followup
Knowledgeable team
Problems get solved
Kept well informed
No escalation required
Immediate help available
Support understands my problem
Support cares about my success
Quick Initial Response
None
I am not sure if we have premium support.
Amy is wonderful and always help us with payroll questions. She is amazing

Using TriNet

ProsCons
Like to use
Relatively simple
Easy to use
Technical support not required
Well integrated
Consistent
Quick to learn
Convenient
Feel confident using
Familiar
None
  • Payroll
  • Hiring
  • Time Keeping
Yes - The mobile interface for Time keeping does not work well with Android phones and we have a lot of issues.