Change and Configuration Management Software

Change and Configuration Management Software Overview

Change and configuration management software is one of several types of IT asset management software focused on optimizing the configurable aspects of an organization’s IT environment and managing the process of changing those configurations. As the name suggests, change and configuration management involves two distinct functionalities: change management and configuration management.

Configuration management involves the automatic manipulation of any configurable parts of the resources or environments on which software runs. This process includes identifying the configurable parts, giving them unique labels, and ensuring that their configuration is protected from errant changes. Configuration managers also determine the best baseline for any configurable aspects to make sure that the relevant systems are running optimally.

Change management, on the other hand, is the part of the software that governs the actual changes needed to be made to configurable system parts. This process includes identifying areas that need to be changed, understanding the impact this change will make, making change requests, strategizing about possible future changes, and actually implementing the requested changes. Change and configuration management solutions thus combine these two functionalities into a single software solution.

Change and Configuration Management Products

(1-25 of 46) Sorted by Most Reviews

The list of products below is based purely on reviews (sorted from most to least). There is no paid placement and analyst opinions do not influence their rankings. Here is our Promise to Buyers to ensure information on our site is reliable, useful, and worthy of your trust.

ServiceNow IT Service Management

ServiceNow is a fast-growing service management provider that went public in 2012. Built on the ServiceNow Now Platform, the IT Service Management bundle provides an agent workspace with knowledge management, and modules supporting issue tracking and problem resolution, change, release…

Key Features

  • Organize and prioritize service tickets (64)
    94%
    9.4
  • Self-service tools (62)
    83%
    8.3
  • Subscription-based notifications (60)
    75%
    7.5
Microsoft Intune

Microsoft Intune (formerly Microsoft Endpoint Manager), combining the capabilities of the former Microsoft System Center Configuration Manager, SCCM or ConfigMgr, is presented as a unified endpoint management option. Microsoft Intune is an endpoint management solution for mobile…

Red Hat Ansible Automation Platform

The Red Hat Ansible Automation Platform (acquired by Red Hat in 2015) is a foundation for building and operating automation across an organization. The platform includes tools needed to implement enterprise-wide automation, and can automate resource provisioning, and IT environments…

BMC Track-It!

BMC's Track-It! (formerly Numara Track-It!) is an IT asset management, IT help desk, and license management solution.

Key Features

  • Software and hardware inventory tracking (15)
    67%
    6.7
  • Asset lifecycle monitoring (12)
    60%
    6.0
  • License management (15)
    57%
    5.7
Progress Chef

Chef IT infrastructure automation suites were developed by Chef Software in Seattle and acquired by Progress Software in September 2020. The Chef Enterprise Automation Stack is an integrated suite of automation technologies presented as a solution for delivering change quickly, repeatedly,…

Puppet Enterprise

Puppet Enteprise is an IT automation and configuration management solution that enables users to manage and automate infrastructure and complex workflows. The vendor states Puppet Enterprise combines both model‑based and task-based capabilities in a way that enables organizations…

AWS Config

Amazon Web Services offers AWS Config, a service that provides monitoring and assessment of AWS resource configurations to support compliance auditing, change management and troubleshooting, with resource histories and comparison of historical configurations against planned configurations.…

Combodo  iTop

Combodo is an editor of ITSM open source solutions headquartered in France. In addition to advising and assisting companies in ITIL to improve their services and better control their information system, they offer iTop, their flagship open source ITSM software solution.

ManageEngine Network Configuration Management (NCM)

ManageEngine Network Configuration Manager (NCM) is a multi-vendor network change, configuration and compliance management (NCCM) solution for switches, routers, firewalls and other network devices. NCM helps automate and take total control of the entire life cycle of device configuration…

Micro Focus Asset Management X

Micro Focus Asset Management X (formerly HP Asset Manager) is enterprise-class IT asset management (ITAM) solution acquired by Micro Focus from Hewlett Packard Enterprise, supporting change and configuration management and license management.

VMware vCenter Configuration Manager (discontinued)

VMware's vCenter Configuration Manager was a change and configuration management software solution. VMware announced the end of the product's availability in January, 2020.

Canfigure

Canfigure is a software solution for ITAM and ITSM management including integrated CMDB based on the ITIL framework. It can be adapted for any business requirement and its interface aims to enable the customer to customize the software with minimal support.

McAfee Change Control

McAfee Change Control (formerly Solidcore S3 Control) delivers continuous, enterprise-wide detection of authorized changes as they occur. It blocks unauthorized changes to critical system files, directories, and configurations while streamlining the implementation of new policies…

Salt Open Source Automation Engine

Salt is an open source automation, infrastructure management, data-driven orchestration, remote execution, and configuration management solution.

Micro Focus Dimensions CM

Dimensions CM is Software Change and Configuration Management for Agile development, developed by Serena Software and now sold by Micro Focus.

Micro Focus Operations Bridge Manager

Micro Focus Operations Bridge Manager, formerly Operations Manager i or OMi, is an event monitoring, change and configuration option acquired by Micro Focus from Hewlett-Packard Enterprise.

EasyVista Service Manager

EasyVista Service Manager is the New York company's ITIL / ITSM service solution.

Tripwire Enterprise

Tripwire Enterprise, from Tripwire in Portland, Oregon, is an intrusion detection/prevention system. Tripewire is a HelpSystems brand since the early 2022 acquisition.

Relay by Puppet

Relay, from Puppet, is an event-driven automation platform designed to pull together all of the tools and technologies DevOps engineers need to effectively manage their environment. It is a system of intelligence that works by listening to signals from DevOps tools people already…

GxMaps

GalaxE.Solutions headquartered in Somerset offers GxMaps, a business process analysis tool which provides system change impact analysis for change management, mapping of enterprise systems, and related analysis features.

VNT Software

VNT Software headquartered in Netanya creates interactive, real-time maps of IT environments, offering granular detail. The dependency-mapping solution can be used for migration, asset discovery, cost optimization, and change management.

Unimus

https://unimus.net…

Oxidized

Oxidized is an open source network configuration tool.

Basis Technologies

Basis Technologies in Surrey provides a complete automated DevOps and testing platform engineered for SAP. They state their customers maintain better competitive agility, responding more quickly to market opportunities, while reducing costs and lowering risk. Their automation technology…

REALTECH SmartChange Transportation Management

REALTECH SmartChange Transporation Management, from REALTECH in Baden-Wurttemberg, is a solution designed to simplify SAP Release Management with a central user interface for monitoring and approval of SAP transports.

Learn More About Change and Configuration Management Software

What is Change and Configuration Management Software?

Change and configuration management software is one of several types of IT asset management software focused on optimizing the configurable aspects of an organization’s IT environment and managing the process of changing those configurations. As the name suggests, change and configuration management involves two distinct functionalities: change management and configuration management.

Configuration management involves the automatic manipulation of any configurable parts of the resources or environments on which software runs. This process includes identifying the configurable parts, giving them unique labels, and ensuring that their configuration is protected from errant changes. Configuration managers also determine the best baseline for any configurable aspects to make sure that the relevant systems are running optimally.

Change management, on the other hand, is the part of the software that governs the actual changes needed to be made to configurable system parts. This process includes identifying areas that need to be changed, understanding the impact this change will make, making change requests, strategizing about possible future changes, and actually implementing the requested changes. Change and configuration management solutions thus combine these two functionalities into a single software solution.

Change and Configuration Management Software Features

Some commonly shared features among change and configuration management software solutions include:

  • Customizable Dashboard
  • Configuration History
  • Task Automation
  • Configurable and Customizable Rules
  • Conformance Packs
  • Integrations
  • Data Integration
  • Policy Analyzer

Change and Configuration Management Software Comparison

Complexity: The current and future complexity of your organization's IT infrastructure is vital to selecting the correct change and configuration management solution. If you have a complex IT infrastructure or are planning on scaling your infrastructure significantly, you will need a more robust tool. However, if your organization has a relatively simple IT instance and is not expecting to scale up, a simpler solution may be more appropriate and cost-effective.

Rollback Mechanism: If something goes wrong, the ability to rollback any changes is vital. Most change and configuration management software has some form of rollback mechanism, but they’re all slightly different. Ensure that the product you select has a rollback mechanism that fits with the needs of your organization and will get you back on track quickly and easily should you need to use it.

Cost vs. Time Saved: Change and configuration management software can get pricey quickly. Weighing the cost of the product with the money saved by the automations it provides is vital. Examine the features and automations offered by each product, and compare it by the cost of paying an employee to do each of those tasks to ensure that the time saved by product you select is worth the cost.

Pricing Information

Vendors of Change and Configuration Management software do not generally display explicit pricing information for their products due to the complex and variable nature of their implementation across different organizations. Many products offer multiple tiers of pricing (despite the actual price being absent) based on the particular needs of the customer. And some products (such as Salt) are open source and free to the consumer. For customized price quotes, prospective buyers should reach out directly to the vendor.

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Frequently Asked Questions

What are the benefits of using change and configuration management software?

By taking advantage of change and configuration management software, users have a stronger assurance that their IT infrastructure is maximally reliable and running at optimal efficiency. Change and configuration management solutions automate much of the processes around server maintenance and thus save IT professionals both time and money monitoring these systems.

What does change and configuration management software do?

Change and configuration management software provide IT administrators with the ability to quickly and easily manage any configurable aspects of their IT environment and any changes needed to be made to these configurations.

What are some popular change and configuration management software products?

Some popular change and configuration management software products include:

How much does change and configuration management software cost?

The cost of a change and configuration management solution will depend on the size and complexity of the salient IT environment and what tier of service is desired. As these are typically customized and/or enterprise-grade, prices usually need to be requested from the vendor directly. Also, many vendors offer a pre-purchase free trial.