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Automox

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What is Automox?

Automox is an endpoint management platform built for the era of autonomous operations. It provides a cloud-native foundation that unifies automation, speed, visibility, and trust.

AutoMox - Patching Saver

Use Cases and Deployment Scope

We as a company need to be Cyber Security Plus compliant, therefore we need to ensure that our devices are patched regularly. Having over 250 devices, making sure all those devices are updated manually is very difficult. Automox allows me to push updates across the organization via one portal. I then can allow updates to be pushed through an Agent that then updates all devices affected. This allows our tenable reports to be in SLA standards.

Pros

  • Worklet scripts to push via powershell
  • Autoupdate that you can arrange according to patches
  • Groups of devices that need certain updates which other devices might not needed.
  • Show when a devices needs a restart for updates.

Cons

  • There are some applications that updates to the wrong version causing Channel version issues, this then needs to be excluded from the policy and updated via a script.
  • Certain software like NET. is not updated
  • The worklet / remediation / evaluation system is not always effective, does not work all the time. Needs to be very detailed for it work.

Return on Investment

  • AutoMox saved around 3 hours a day from our Internal IT team, they would have to open tenable and run scan and then arrange meetings with users who have not patched their device, this takes time from our IT guys and from the end users who have not updated.
  • This also allowed us to decom our WSUS server that was on prem, which we then moved into entra ID and Azure for Domain services, Automox is similar to our old Wsus System, but with more functionality and automation.
  • Visability was also Major, the ability to both see the numbers of issues coming up and how many we resolve allows us to manage our performance reviews. It allows our senior team how effectivly we are manage the system, and where our resources are being used.

Usability

Other Software Used

Kandji, Tenable Vulnerability Management, Microsoft Intune

Automox...A true game changer for remote patching and support

Use Cases and Deployment Scope

We use Automox for patch remediation and remote support. Unlike most other platforms we can use Automox to patch all of our devices regardless of the OS. Our previous RMM platform was limited in this aspect and Automox not only filled this gap but did so at a lesser price point

Pros

  • Patching
  • Windows PS scripting
  • Monitoring of OS

Cons

  • Remote support of iOS could be better
  • Remote support of linux is lacking

Return on Investment

  • ROI is absolutely great. Fantastic pricing
  • Better handle on missing patches in the environment
  • Allows better remote patching across all platforms

Usability

Alternatives Considered

N-able Take Control

Other Software Used

CrowdStrike Falcon, Microsoft Defender for Business, Microsoft Intune

Automox is great for patch management

Use Cases and Deployment Scope

We use Automox for our patch management primarily, but it is also extremely useful as an asset management system too.

Through its patch management, we've been able to ensure that all our end points are kept up to date with the latest software. We also have the ability to use Powershell within Automox to push out new softwares and remove old ones.

Pros

  • Patch Management
  • PS Scripting
  • Worklet catalogue

Cons

  • Sometime the end point will stop talking to the main console, this generally required a reinstall on the endpoint.

Return on Investment

  • It's had a positive impact as we're able to track patches in real time
  • It gives us full visability of software and hardware on any given endpoint

Usability

Alternatives Considered

Heimdal Patch and Asset Management

Other Software Used

Heimdal Patch and Asset Management

Perfect Patching solution for all software and platform types

Use Cases and Deployment Scope

We need an all-encompassing solution that does both OS updates and third party updates in accordance to a vulnerability management policy so that Criticals, Highs, Medium and Low CVEs get resolved in time. We also need large OS support across Windows, MacOS and many Linux distros. By enforcing patching remotely through Automox we can also oversee installed software and also set certain security configurations through worklets. Automox provides great coverage of reporting as well as easy management of all devices through easy to understand policy management.

Pros

  • Reporting & Metrics
  • Automated patching with minimised admin oversight
  • Great customer support
  • Wide coverage of OS and third party compatibility
  • RBAC to allow individual teams to manage their estate.

Cons

  • Sometimes setup of devices can be difficult e.g Secure Tokens
  • Keeping Automox application updated can be frustrating
  • Sometimes difficult to see an overarching overview of the entire estate if devices are split up across many zones.

Return on Investment

  • Allows for patching across our entire device estate, so consolidation into one tool instead of many.
  • Agreed buy in from the entire organisation which has meant for more centralised management and ease of management through shared policies and procedures.
  • Also allows for option of remoting into a device, which could eventually replace our other tooling that we have for remote access.

Usability

Alternatives Considered

Microsoft Intune

Other Software Used

CrowdStrike Falcon, Microsoft Intune, MetaCompliance, Tenable Vulnerability Management, OneTrust Tech Risk & Compliance, Intigriti, ChatGPT, Admin By Request, Zendesk Suite, Abnormal Security

Reliable Easy to use automated patching solution

Use Cases and Deployment Scope

We use Automox for automated patch management for our whole organisation, managing and patching our endpoints.

Automox has helped us reduce security vulnerabilities with automated patching being deployed with minimal manual intervention. This has helped us reduce the number of vulnerabilities that are susceptible for an attacker to exploit.

Automox has been easy to deploy with a large scope of endpoints across many operating companies in our organisation.

Pros

  • Automated Patch management - Easy to create and configure policies and schedule patching that is done automatically.
  • Ease of deployment across a large number of endpoints
  • Visibility and Reporting - Great oversight of current patching status on your infrastructure

Cons

  • Some expansion on deployment status for troubleshooting

Return on Investment

  • Time saving - Automated patching has saved countless hours on manual patching / updating endpoints.
  • Better security posture - Automated patching has allowed vulnerabilities to be patched automatically.
  • Easy to manage - Automox is easy to manage and deploy and offers "Automox University" which is great to use to learn the platform.

Usability

Other Software Used

Abnormal Security, MetaCompliance, Atlassian Jira