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[24]7 Conversations vs. Amazon Lex

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
[24]7 Conversations
Score 8.0 out of 10
N/A
[24]7 Conversations is a chatbot solution designed to combine machine efficiency and conversational AI with human experience and insight to anticipate and resolve customer issues quickly and efficiently.N/A
Amazon Lex
Score 7.5 out of 10
N/A
Amazon Lex is a fully managed AI chatbot builder designed to build conversational interfaces into applications using voice and text. The platform provides the advanced deep learning functionalities of Automatic Speech Recognition (ASR) and Natural Language Understanding (NLU) to enable the development of interactive chatbots and virtual assistants.
$0
Per Speech Request
Pricing
[24]7 ConversationsAmazon Lex
Editions & Modules
No answers on this topic
Request and Response
$0.004
Per Speech Request
Stream Conversation
$0.0065
Per Speech Interval
Offerings
Pricing Offerings
[24]7 ConversationsAmazon Lex
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details——
More Pricing Information
Community Pulse
[24]7 ConversationsAmazon Lex
Best Alternatives
[24]7 ConversationsAmazon Lex
Small Businesses
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Score 9.2 out of 10
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Score 9.2 out of 10
Medium-sized Companies
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Score 10.0 out of 10
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Score 10.0 out of 10
Enterprises
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Score 10.0 out of 10
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Score 10.0 out of 10
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User Ratings
[24]7 ConversationsAmazon Lex
Likelihood to Recommend
-
(0 ratings)
8.0
(0 ratings)
Usability
-
(0 ratings)
9.0
(0 ratings)
Support Rating
-
(0 ratings)
8.0
(0 ratings)
User Testimonials
[24]7 ConversationsAmazon Lex
Likelihood to Recommend
No answers on this topic
If you wish to quickly deploy multilingual chatbots without having to worry about infrastructure and model training, go for Amazon Lex. It is one of the best general-purpose conversational AI solutions in the market. The cherry on the cake is that it also seamlessly integrates with other AWS services, so you would be good there. Performance monitoring is very easy with AWS. It has support for both text and integration. If you are not a pro-NLP expert, Amazon Lex will make your job really easy.
Verified User
Anonymous
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Usability
No answers on this topic
Easy to deploy and very easy to integrate with other AWS services. Automating simple tasks is also very easy with Amazon Lex. We never had NLP experts in our team, but we were still able to deploy chatbots for our support functions with minimal issues. Native integration with other AWS services like S3 and Lambda has been of paramount importance.
Verified User
Anonymous
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Support Rating
No answers on this topic
Community support for Amazon Lex is good. Also, since it is an AWS service, the support has a similar standard as other AWS services. We have had a couple of instances of our bots weren't able to interact with our web apps. We reached out to the support team, and they were able to resolve our issue in no time. The documentation from the Amazon Lex team also makes creating chatbots a breeze.
Verified User
Anonymous
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Return on Investment
No answers on this topic
  • Support satisfaction has increased
  • Time to resolve customer concerns has seen a major improvement
  • Amazon Lex can quickly automate repetitive simple tasks for us
  • Our organization has built NLP capability without having to hire language experts/linguists
  • Since the integration with AWS services is natively supported, our existing DevOps team can manage our Amazon Lex deployment
Verified User
Anonymous
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ScreenShots