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3CLogic vs. Wolters Kluwer Revisya

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3CLogic

1 Reviews and Ratings

Wolters Kluwer Revisya

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    3CLogic

    Score10 out of 10
    		N/A3CLogic supports customer and employee experiences with its Cloud Contact Center and Voice AI capabilities purpose-built to enhance CRM and Customer Service Management platforms.N/A

    Revisya

    		N/AN/AWolters Kluwer's Revisya is presented as a solution that guides the Auditor through the entire review process, suggesting to companies an optimized control plan and certifying their work. It is deployed primarily in Italy.N/A
    Pricing
    3CLogicRevisya
    Editions & Modules
    No answers on this topic
    No answers on this topic
    Offerings
    Pricing Offerings
    3CLogicRevisya
    Free Trial
    NoNo
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    YesNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details——
    More Pricing Information
    Features
    3CLogicRevisya
    Contact Center Software
    Comparison of Contact Center Software features of 3CLogic and Wolters Kluwer Revisya
    Feature
    3CLogic
    9.8
    1 Ratings
    15% above category average
    Wolters Kluwer Revisya
    -
    Ratings
    Agent dashboard8.01 Ratings00 Ratings
    Validate callers10.01 Ratings00 Ratings
    Outbound response10.01 Ratings00 Ratings
    Call forwarding10.01 Ratings00 Ratings
    Click-to-call (CTC)10.01 Ratings00 Ratings
    Warm transfer10.01 Ratings00 Ratings
    Interactive voice response10.01 Ratings00 Ratings
    REST APIs10.01 Ratings00 Ratings
    Call tracking10.01 Ratings00 Ratings
    Multichannel integration10.01 Ratings00 Ratings
    CRM software integration10.01 Ratings00 Ratings
    Workforce Optimization (WFO)
    Comparison of Workforce Optimization (WFO) features of 3CLogic and Wolters Kluwer Revisya
    Feature
    3CLogic
    9.6
    1 Ratings
    14% above category average
    Wolters Kluwer Revisya
    -
    Ratings
    Inbound call routing10.01 Ratings00 Ratings
    Omnichannel inbound routing10.01 Ratings00 Ratings
    Recording10.01 Ratings00 Ratings
    Quality management10.01 Ratings00 Ratings
    Call analytics8.01 Ratings00 Ratings
    Historical reporting10.01 Ratings00 Ratings
    Live reporting9.01 Ratings00 Ratings
    Customer surveys10.01 Ratings00 Ratings
    Customer interaction analytics9.01 Ratings00 Ratings
    Best Alternatives
    3CLogicRevisya
    Small Businesses
    Zendesk Talk
    Score8.5 out of 10
    No answers on this topic
    Medium-sized Companies
    Genesys Multicloud CX (discontinued)
    Score8 out of 10
    No answers on this topic
    Enterprises
    Bright Pattern Contact Center
    Score8.4 out of 10
    No answers on this topic
    All AlternativesView all alternativesView all alternatives
    User Testimonials
    3CLogicRevisya
    Likelihood to Recommend
    3CLogic.com
    3C has allowed us to implement new clients quickly and efficiently with IVR's that are easy to maintain and support. The Global Support Desk is always just a call away should any issues arise
    Dienne Giuliano
    Project Manager
    Read full review
    Wolters Kluwer
    No answers on this topic
    Pros
    3CLogic.com
    • Solid and Stable Telephony Product
    • Innovation and ability to design solutions for complex use cases
    • Support is always immediate
    Dienne Giuliano
    Project Manager
    Read full review
    Wolters Kluwer
    No answers on this topic
    Cons
    3CLogic.com
    • Dashboards on Portal could use improvement
    • Some reporting features on Portal
    Dienne Giuliano
    Project Manager
    Read full review
    Wolters Kluwer
    No answers on this topic
    Usability
    3CLogic.com
    3C is very easy to use
    Dienne Giuliano
    Project Manager
    Read full review
    Wolters Kluwer
    No answers on this topic
    Return on Investment
    3CLogic.com
    • Allows us to scale AI offerings that will help to reduce calls
    • Potentially reduce headcount as a result of innovations they've developed for us
    Dienne Giuliano
    Project Manager
    Read full review
    Wolters Kluwer
    No answers on this topic
    ScreenShots

    3CLogic Screenshots

    Screenshot of some of 3CLogic's features, including the embedded Computer Telephony Integration (CTI), Real-time Transcription (RTT), and generative AI call summaries for systems of record (example shown: ServiceNow).Screenshot of the interface used to define Voice AI agents, set unique personalities, and choose the perfect voice (example shown: ServiceNow).Screenshot of the designer for intelligent voice or SMS workflows integrated with a systems of record (example shown: ServiceNow) to deliver personalized experiences without depending on expensive 3rd party administrators.Screenshot of an example of the Wallboards and Dashboards available for actionable intelligence to share with agents and supervisors (example shown: ServiceNow).