TrustRadius: an HG Insights company

3CLogic

Score10 out of 10

1 Reviews and Ratings

Get a Demo

What is 3CLogic?

3CLogic supports customer and employee experiences with its Cloud Contact Center and Voice AI capabilities purpose-built to enhance CRM and Customer Service Management platforms.

Categories & Use Cases

Media

Screenshot of some of 3CLogic's features, including the embedded Computer Telephony Integration (CTI), Real-time Transcription (RTT), and generative AI call summaries for systems of record (example shown: ServiceNow).
Screenshot of the interface used to define Voice AI agents, set unique personalities, and choose the perfect voice (example shown: ServiceNow).
Screenshot of the designer for intelligent voice or SMS workflows integrated with a systems of record (example shown: ServiceNow) to deliver personalized experiences without depending on expensive 3rd party administrators.
Screenshot of an example of the Wallboards and Dashboards available for actionable intelligence to share with agents and supervisors (example shown: ServiceNow).

1 / 4

Screenshot of some of 3CLogic's features, including the embedded Computer Telephony Integration (CTI), Real-time Transcription (RTT), and generative AI call summaries for systems of record (example shown: ServiceNow).

Key Features

Learn about the best (and worst!) features 3CLogic has to offer, as determined by TrustRadius' reviewers.
Based on 1 ratings of 3CLogic's features
View all features

Top Performing Features

  • Validate callers

    Authenticates inbound callers with a customer ID.

    Category average: 8.7

  • Outbound response

    Allows agents to make outgoing responses via different communication channels (e.g. phone, SMS/text, live chat, messaging apps etc..).

    Category average: 8.7

  • Call forwarding

    Forwarding of calls to the appropriate agents.

    Category average: 8.7

Areas for Improvement

  • Customer interaction analytics

    The process of taking unstructured interaction data across channels (audio, video, email, text etc..) and formatting it so that it can be searched and categorized based on interaction patterns.

    Category average: 8.3

  • Agent dashboard

    Enables agents to track and view their individual and team performance.

    Category average: 8.6

  • Call analytics

    Gathers key performance indicators (KPIs) such as average time in the queue, average call abandonment rate, average handle time (AHT), average speed of answer etc..

    Category average: 8.5

Reviews

What users are saying about 3CLogic.
View all reviews

3CLogic is an amazing product and a Trusted Partner

Dienne Giuliano
Project Manager in Customer Service at Solugenix (51-200 employees employees)

Use Cases and Deployment Scope

3CLogic has been our trusted phone partner for many years and has been an extremely reliable product, easy for our Helpdesk Staff to learn and from an Admin perspective, easy to maintain and support. The entire 3C Team has been excellent to work with, we truly value our partnership and the relationships we've built over the years. The 3C Global Support Desk is amazing, responses are immediate and issues are resolved in a timely manner. 3C has allowed us to implement new AI features in our IVR's that will help to reduce call volume with the intention of exceeding customer satisfaction.

Pros

  • Solid and Stable Telephony Product
  • Innovation and ability to design solutions for complex use cases
  • Support is always immediate

Cons

  • Dashboards on Portal could use improvement
  • Some reporting features on Portal

Return on Investment

  • Allows us to scale AI offerings that will help to reduce calls
  • Potentially reduce headcount as a result of innovations they've developed for us

Usability

Other Software Used

ServiceNow Customer Service Management

Related Products

Products similar to 3CLogic that may also meet your needs.
All comparisons
NiCE CXone
CompareLearn more
Five9
CompareLearn more
Genesys Cloud CX
CompareLearn more