3CLogic is an amazing product and a Trusted Partner
November 13, 2025
3CLogic is an amazing product and a Trusted Partner
Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with 3CLogic
3CLogic has been our trusted phone partner for many years and has been an extremely reliable product, easy for our Helpdesk Staff to learn and from an Admin perspective, easy to maintain and support. The entire 3C Team has been excellent to work with, we truly value our partnership and the relationships we've built over the years. The 3C Global Support Desk is amazing, responses are immediate and issues are resolved in a timely manner. 3C has allowed us to implement new AI features in our IVR's that will help to reduce call volume with the intention of exceeding customer satisfaction.
Pros
- Solid and Stable Telephony Product
- Innovation and ability to design solutions for complex use cases
- Support is always immediate
Cons
- Dashboards on Portal could use improvement
- Some reporting features on Portal
- Allows us to scale AI offerings that will help to reduce calls
- Potentially reduce headcount as a result of innovations they've developed for us
Do you think 3CLogic delivers good value for the price?
Yes
Are you happy with 3CLogic's feature set?
Yes
Did 3CLogic live up to sales and marketing promises?
Yes
Did implementation of 3CLogic go as expected?
Yes
Would you buy 3CLogic again?
Yes
Comments
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