4me.com vs. Microsoft System Center

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
4me.com
Score 10.0 out of 10
Mid-Size Companies (51-1,000 employees)
Next-Generation Enterprise Service Management Built for the world’s most demanding enterprises. 4me® combines ITSM with ESM and SIAM capabilities making it possible for all internal departments, such as IT, HR and Facilities, to work seamlessly with each other, as well as with external managed service providers. The vendor describes…
$0
per user per month
Microsoft System Center
Score 8.3 out of 10
N/A
Microsoft System Center is an enterprise-grade IT Operations Management (ITOM) suite designed for the centralized administration of data center infrastructure, virtualized environments, and hybrid cloud workloads. The platform provides unified management across heterogeneous environments, including support for Windows Server, Linux, and Azure Stack HCI. System Center is Microsoft's ITOM stack for organizations that maintain a significant on-premise footprint, vs the company's Azure-based…
$1,323
Pricing
4me.comMicrosoft System Center
Editions & Modules
4me.com Freemium
$0
per user per month
4me Premium
on Request
per month per user
Standard Edition
$1323
Datacenter Edition
$3607
Offerings
Pricing Offerings
4me.comMicrosoft System Center
Free Trial
YesNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeOptionalNo setup fee
Additional Details
More Pricing Information
Community Pulse
4me.comMicrosoft System Center
Considered Both Products
4me.com

No answer on this topic

Microsoft System Center
Chose Microsoft System Center
SCCM is often considered superior to Intune because it is more predictable and transparent in day-to-day operations. Errors in SCCM are clearer and easier to troubleshoot, whereas Intune issues can feel vague and harder to diagnose. SCCM also offers rich, built-in features such …
Chose Microsoft System Center
Microsoft System Center really integrated with our windows system better than any other 3rd party product which obviously you would expect to a certain extent. Our main reason to procuring System Center (apart form the options)was licensing costs. We already had a Microsoft …
Chose Microsoft System Center
It has more intuitive features and business ready monitoring capabilities
Chose Microsoft System Center
None. We are a Microsoft business, and this is THE tool for imaging, packaging, remote support, and antivirus management. Microsoft's tool is the best for managing its software, systems, and antivirus clients. I will say that Microsoft Intune, the cloud platform, can be used …
Chose Microsoft System Center
The capability of SCOM as far as monitoring Windows systems is concerned is far greater than any monitoring product out there as both are a Microsoft product so integration and discoveries work well and fast.
Chose Microsoft System Center
Veeam Backup & Replication
Chose Microsoft System Center
The versatility of the suite of application provided by the Microsoft experience center was way above the other competitors , it helped gained leverage over the other products in the market . That why we made the decision of choosing Microsoft system center as a infrastructure …
Chose Microsoft System Center
We use Azure, we have lisences, so we have no needs any other cost.
And also, we want to save backup data in Azure.
Veritas ask additional cost reagurally and have to rebuild bakcup environment.
Chose Microsoft System Center
Because Datadog was too small, we decided quickly to use Microsoft System Center. We use a lot of other Microsoft products so that discussion was quickly set internally.
Chose Microsoft System Center
We have used Ghost from Symantec (licensed), FOG and Clonezilla which are freeware products. All three products had their pros and cons. The two freeware products were functional but did lack some polish, and Ghost was a good product for imaging of desktop computers. All did …
Chose Microsoft System Center
We previously used a mix of FOG and Clonezilla to image machines. The biggest issues with these products is that changing one piece of the image required you to rebuild the entire image itself. These pieces of software also did not allow you to manage applications and Windows …
Chose Microsoft System Center
We are using Microsoft products for a long time, so the overall confidence played a part in the decision, the feature set and licensing cost was also very high when compared with above products, so we decided to use System Center for our environment, so far it has solved many …
Chose Microsoft System Center
We selected it simply because it is less expensive than the competition, but yet just as good. We saw no reason to go outside the walls of Microsoft for this task. We are satisfied with the product.
Chose Microsoft System Center
This was used to monitor uor non-Windows systems and was cumbersome. Their licensing was per device with how many agents you needed; however, with System Center Operations Manager, their billing was a lot easier for their product.
Chose Microsoft System Center
All comparative features are way expensive and complex to configure in all other competitors. Value to money and ease of deployment for Microsoft based environment
Chose Microsoft System Center
Microsoft System Center has more options. Microsoft System Center has the ability to image PCs as well as remotely connect to PCs, and software installation and patching where Symantec Ghost Solution Suite didn't handle all of these options as well. We haven't looked at many …
Chose Microsoft System Center
Much better UI for system center. Also, Tivoli was discontinued, so it was an easy decision. Altiris was acquired by Symantec but was unreliable and painful. It's UI was unresponsive and generally outdated. It wouldn't clean up old packages and would hog GB of disk space, …
Chose Microsoft System Center
SCOM is better than OMi for Windows-based servers monitoring.
You need to know how to use Visual Studio to customize the management pack.
Dynatrace is way better for all Application Performance Manager.
Chose Microsoft System Center
It has its similarities between the two from a ticketing standpoint but as a primarily Microsoft shop it is nice to have a product that was created to play along with other tools that we are using such as SCCM. We like Jira for the project management tools and Cherwell for …
Chose Microsoft System Center
It is an excellent product for monitoring features like Exchange, Active Directory, DNS. Monitors are custom designed and can be adjusted to any system. Great monitors can be created even when monitoring open-source systems.
Chose Microsoft System Center
It is used to monitor network device health status, similar to SCOM. Microsoft SCOM is far superior, however.
Chose Microsoft System Center
This is our first solution and we have been using it for many years.
Chose Microsoft System Center
How SCEP stacks up against some of the other AV solutions/products is that it does a pretty good job overall (not the best in the industry) at detecting/removing malware, which is the main focus for a product like this. It is also easy to use on the end-user side, which can't …
Features
4me.comMicrosoft System Center
Incident and problem management
Comparison of Incident and problem management features of Product A and Product B
4me.com
8.7
Ratings
6% above category average
Microsoft System Center
-
Ratings
Organize and prioritize service tickets10.00 Ratings00 Ratings
Expert directory9.00 Ratings00 Ratings
Service restoration6.00 Ratings00 Ratings
Self-service tools10.00 Ratings00 Ratings
Subscription-based notifications9.00 Ratings00 Ratings
ITSM collaboration and documentation10.00 Ratings00 Ratings
ITSM reports and dashboards7.00 Ratings00 Ratings
ITSM asset management
Comparison of ITSM asset management features of Product A and Product B
4me.com
8.3
Ratings
1% above category average
Microsoft System Center
-
Ratings
Configuration mangement8.00 Ratings00 Ratings
Asset management dashboard10.00 Ratings00 Ratings
Policy and contract enforcement7.00 Ratings00 Ratings
Change management
Comparison of Change management features of Product A and Product B
4me.com
10.0
Ratings
16% above category average
Microsoft System Center
-
Ratings
Change requests repository10.00 Ratings00 Ratings
Change calendar10.00 Ratings00 Ratings
Service-level management10.00 Ratings00 Ratings
Best Alternatives
4me.comMicrosoft System Center
Small Businesses
Agiloft Service Desk (discontinued)
Agiloft Service Desk (discontinued)
Score 9.0 out of 10

No answers on this topic

Medium-sized Companies
Agiloft Service Desk (discontinued)
Agiloft Service Desk (discontinued)
Score 9.0 out of 10

No answers on this topic

Enterprises
ManageEngine ServiceDesk Plus
ManageEngine ServiceDesk Plus
Score 9.2 out of 10

No answers on this topic

All AlternativesView all alternativesView all alternatives
User Ratings
4me.comMicrosoft System Center
Likelihood to Recommend
10.0
(0 ratings)
9.3
(0 ratings)
Likelihood to Renew
-
(0 ratings)
7.0
(0 ratings)
Usability
10.0
(0 ratings)
8.4
(0 ratings)
Support Rating
-
(0 ratings)
9.0
(0 ratings)
Implementation Rating
-
(0 ratings)
8.0
(0 ratings)
User Testimonials
4me.comMicrosoft System Center
Likelihood to Recommend
Great visibility of asset assignment to user but not so good if you track also assignment of user rights through CI for users. It would be nice if you can group types of assets/configuration items to user not to show everything mixed up. There is great options to adopt product to your particular needs, there are options for adding some special fields in process automation to help to have tailored process from enduser fill in forms to complex workflow which utilises various specialists
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We used a product before that was designed to prevent users making changes and saving files to the desktop computer. This required a renewal of the license. By using SCCM in our environment we were able to discontinue using that product because SCCM allows us to completely restore a machine back to the original configuration. We have taught our users to save their individual work on either a network drive or a cloud drive. By doing this, if we do a re-image of their machine they have lost no data, and it makes for a faster resolution. In some instances having a computer in our SCCM environment it can become cumbersome when creating new users for very specific purposes. It can be done by creating new organizational units and applying new policies but when in a pinch it can be frustrating. For the most part we have tried to make "new" purpose images and groups to at least accommodate a quick install.
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Pros
  • IT processes automation
  • Responsive GUI
  • Weekly updates which pinpoint some difficulties in daily usage
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  • Allows us to visualize our systems in a single interface and see the status of health as well as relevant performance metrics.
  • A flexible and powerful interface with active alerting covering domain controllers, SQL servers, etc...
  • Allows you to customize your views and workspaces for specific tasks and needs.
  • Reporting is powerful and flexible.
Read full review
Cons
  • It is easy to do first deployment in wrong direction - maybe there should be better guidance how to setup services/service instances to properly work at the end.
  • Reporting is based on predefined templates - to get most of them you have to properly implement services in IT - it is not an easy process
  • Integration with O365 for out of office would be helpfull
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  • One of the biggest drawbacks to SCOM is the sheer scope and complexity of the system. This can be a pro and a con. The system is very customizable, what you put into it is what you'll get out of it. That said, the learning curve is fairly steep. An organization needs to be committed to putting time and resources into SCOM to get the most out of it. I've heard stories from colleagues of several different companies that invested in SCOM and then abandoned it due to the excessive time and care required.
  • SCOM is expensive. Not only is the enterprise licensing costly, SCOM requires it's own servers, operational and warehouse databases to be maintained.
  • The OOB SCOM reports are a bit clunky and feel outdated.
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Likelihood to Renew
No answers on this topic
Microsoft System Center Operations Manager is tightly integrated to Microsoft Windows servers os monitoring with great product support.
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Usability
Tool has built-in automation module which helps to more precisely define user requests or workflow condition. This from one hand gives end-user easy and understandable forms to fill in, and from other had it ensure all needed information has been fulfilled for further steps in workflow. Once you follow service principle which is base for that tool it will help you to track in detail your business and your partners
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It is not user-friendly for the most part. With IT infrastructure, sometimes it cannot handle excess requests. Every few months, you will need an upgrade in terms of server resources to keep up with incoming alerts and requests. This does not happen all of the time, but it does happen when there are too many requests.
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Support Rating
No answers on this topic
There is a fair amount of documentation out there to help you when you have questions or run into issues with this product as well as tutorials on some of the more common tasks. Between the documentation and the overall ease of use we haven't had to deal with direct Microsoft support for this product.
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Implementation Rating
No answers on this topic
Easy to install with intuitive interactive interface during the installation process a and integration to MS SQL was smooth
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Alternatives Considered
No answers on this topic
None. We are a Microsoft business, and this is THE tool for imaging, packaging, remote support, and antivirus management. Microsoft's tool is the best for managing its software, systems, and antivirus clients. I will say that Microsoft Intune, the cloud platform, can be used for those with heavy 365 usage, but for us, that does not meet our current company needs.
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Return on Investment
  • As we are finance institution we are strictly regulated so this product helps us in many fields to satisfy regulatory requests through easy workflow management setup.
  • Product is easy to implement, easy to adopt so we use it in different segments of business (central purchase department, security office, IT department) for tracking and standardising various processes in each niche.
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  • The positive impact it has had on ROI is that it has been a solid AV product in our environment, meaning it has worked well when running on client computers. It doesn't use a lot of system resources on the client-side, so that helps end-users productivity of not being slowed down.
  • It has been good for the end-user, since they really don't need to take additional training or consult user manuals, in how to use the product.
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ScreenShots

4me.com Screenshots

Screenshot of Portfolio ManagementScreenshot of Change Calendar showing possible conflicts of changesScreenshot of Customer SLA Reports: after defining a SLA the report is automatically thereScreenshot of Waterline Portfolio Management analysisScreenshot of Agile Project ManagementScreenshot of Enterprise Resource planning with 4me