8base vs. ServiceNow Now Platform

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
8base
Score 7.8 out of 10
N/A
8base calls itself a Developer Acceleration Platform using low code to empower developers and businesses to create and host powerful software applications quickly and easily. The vendor says their differentiators include: Developer acceleration platform Low-code BaaS GraphQL, Serverless Autoscaling Role-Based Access Controls SDK UI Kit Command Line Interface Data…
$25
ServiceNow Now Platform
Score 8.6 out of 10
N/A
The ServiceNow Now Platform is a digital workflow building and extension tool for ServiceNow featuring a number of low-code / no code tools.N/A
Pricing
8baseServiceNow Now Platform
Editions & Modules
FREE
$0
DEVELOPER
$25
one-time fee
PROFESSIONAL
$150
one-time fee
CUSTOM
Contact
one-time fee
No answers on this topic
Offerings
Pricing Offerings
8baseServiceNow Now Platform
Free Trial
YesNo
Free/Freemium Version
YesNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Community Pulse
8baseServiceNow Now Platform
Top Pros
Top Cons

No answers on this topic

Features
8baseServiceNow Now Platform
Low-Code Development
Comparison of Low-Code Development features of Product A and Product B
8base
7.0
1 Ratings
21% below category average
ServiceNow Now Platform
-
Ratings
Visual Modeling9.01 Ratings00 Ratings
Drag-and-drop Interfaces7.01 Ratings00 Ratings
Platform Security5.01 Ratings00 Ratings
Platform User Management8.01 Ratings00 Ratings
Reusability7.01 Ratings00 Ratings
Platform Scalability6.01 Ratings00 Ratings
Best Alternatives
8baseServiceNow Now Platform
Small Businesses
Creatio
Creatio
Score 9.1 out of 10
Creatio
Creatio
Score 9.1 out of 10
Medium-sized Companies
Quixy
Quixy
Score 9.8 out of 10
Quickbase
Quickbase
Score 9.2 out of 10
Enterprises
Quickbase
Quickbase
Score 9.2 out of 10
Quickbase
Quickbase
Score 9.2 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
8baseServiceNow Now Platform
Likelihood to Recommend
8.0
(1 ratings)
9.0
(24 ratings)
Likelihood to Renew
-
(0 ratings)
10.0
(1 ratings)
Usability
-
(0 ratings)
8.7
(17 ratings)
Support Rating
-
(0 ratings)
8.6
(19 ratings)
Contract Terms and Pricing Model
-
(0 ratings)
8.4
(7 ratings)
Professional Services
-
(0 ratings)
8.2
(3 ratings)
User Testimonials
8baseServiceNow Now Platform
Likelihood to Recommend
8base
Although we are not a startup and 8BASE allows our backend to be production-ready instantly and thus better support and management of our hardware and scale are automatically progressive with our business. It leaves us more time for hardware development. Recommending to consider acquiring both for all types of companies.
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ServiceNow
Using it in the application support team is worth it as it is capable of carrying a lot of information. But using it for a Service Desk operation might not be of much use as it won't be used up to its full potential and will be costly as compared to other alternatives available in the market.
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Pros
8base
  • Non-technical people can use accessible software.
  • Cost
  • The simple set up.
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ServiceNow
  • The best ITSM management just in 1 tool.
  • User friendly for no IT people when they must raise a IT issue.
  • It offer very good workflow during incident or request item.
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Cons
8base
  • the UI is complex to handle at first.
  • Lags in many applications.
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ServiceNow
  • Providing admins/devs with easier mechanisms for providing businss stakeholders with self-service admin capabilities across the platform
  • Tutorials on how to be the best at reporting in servicenow
  • Guided tour functionaltiy is a bit rigid and could use more workflow capabilities
  • Making it easier to push form variables to the user so there is more context when providing an approval. The out of box approval UI/form is terrible in my opinion.
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Likelihood to Renew
8base
No answers on this topic
ServiceNow
Everybody in the company is happy to use ServiceNow. All people are happy to use a user-friendly web tool in order to open IT incidents. IT people can easily support people with a stable and solid tool.
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Usability
8base
No answers on this topic
ServiceNow
As a regular user of the ServiceNow platform, including the incident management, change management and enterprise application management modules, I find that I am able to competently use the platform with minimal training and assistance. User guides are available from the vendor if required. The customisable front-end that we use in the organisation as an ordering tool for internal IT services is very easy to use, and makes searching for the required IT service simple for business users.
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Support Rating
8base
No answers on this topic
ServiceNow
We have many levels of interaction with ServiceNow. The first line of support sometimes is not equipped to resolve more complex issues, but the escalation process is clearly defined and followed with limited friction. Our account team is very responsive and willing to brainstorm ideas to improve and increase usage. We also have direct interaction with product teams to see previews of new features and at times to provide input to influence implementation details.
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Alternatives Considered
8base
No answers on this topic
ServiceNow
ServiceNow is by far a better tool over Remedy. Its ability to integrate so seamlessly to so many tools allows for plenty of opportunity to streamline and improve processes. Servicenow has intuitive flows that allow you to quickly pivot if process change. Its adaptiveness is what makes it far better solution over Remedy
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Contract Terms and Pricing Model
8base
No answers on this topic
ServiceNow
1. It is not great when they can't seperate apps/products from a particular sku, forcing you to make a business case for a larger portion of functionlity than your current business case seeks to address. 2. ServiceNow reps are able to work with you when economies of scale are projected out. They are willing to start at a desired tier and provide pricing at applicable upgraded tiers
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Professional Services
8base
No answers on this topic
ServiceNow
Very easy to use. Capture more data from the Incident and problem management. Easier to escalate and following the change management process to resole the issues.
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Return on Investment
8base
  • It is stable in its security.
  • Simple development has allowed us to handle less wasted time.
  • Short-term goals are easily met.
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ServiceNow
  • Ensuring good service support internally and externally has triggered opportunities to sustain good links with everyone and opened the door to more sales and successful business and ServiceNow has been key in all this, so the investment came back to us faster than expected.
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ScreenShots