9 Spokes vs. Zendesk Explore
9 Spokes vs. Zendesk Explore
Product | Rating | Most Used By | Product Summary | Starting Price |
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9 Spokes | N/A | 9 Spokes is a smart dashboard that is designed to help companies see their business more clearly. Key metrics across essential areas of the user’s business are displayed in one place, revealing exactly how it's performing. The vendor’s value proposition is that 9 Spokes makes it easier for companies to make the right calls to manage or grow their business. According to the vendor, key benefits for SMEs include: One smart dashboard for your cloud business apps… | N/A | |
Zendesk Explore | N/A | Zendesk offers Explore, a business intelligence and customer analytics tool which integrates with the Zendesk suite featuring ticket analytics, custom fields, dashboards, and other features. Zendesk is migrating customers of the BIME analytics product, which is approaching end of support, to Zendesk Explore in 2019. | N/A |
9 Spokes | Zendesk Explore | |||||||||||||||
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Editions & Modules | No answers on this topic | No answers on this topic | ||||||||||||||
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Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
Additional Details | 9 Spokes is free to use - that’s joining, using the smart dashboard and connecting your apps to it. You'll only pay for any new apps you decide to purchase, but you can trial most of the app recommendations for free! If you want to purchase an app, we'll direct you to the app's website so you can sign up with them. If you sign up to a plan, you'll pay the apps directly and then you can connect the app to your dashboard. | — | ||||||||||||||
More Pricing Information |
9 Spokes | Zendesk Explore | |
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BI Standard Reporting |
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Ad-hoc Reporting |
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Data Discovery and Visualization |
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Access Control and Security |
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Mobile Capabilities |
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Report Output and Scheduling |
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Application Program Interfaces (APIs) / Embedding |
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9 Spokes | Zendesk Explore | |
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Small Businesses | BrightGauge Score 8.9 out of 10 | BrightGauge Score 8.9 out of 10 |
Medium-sized Companies | Reveal Score 9.9 out of 10 | Reveal Score 9.9 out of 10 |
Enterprises | Jaspersoft Community Edition Score 9.7 out of 10 | Jaspersoft Community Edition Score 9.7 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
9 Spokes | Zendesk Explore | |
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Likelihood to Recommend | 7.0 (1 ratings) | 9.3 (9 ratings) |
Usability | - (0 ratings) | 10.0 (2 ratings) |
Support Rating | 5.0 (1 ratings) | 10.0 (2 ratings) |
9 Spokes | Zendesk Explore | |
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Likelihood to Recommend | 9 Spokes International Limited | Zendesk |
Pros | 9 Spokes International Limited | Zendesk |
Cons | 9 Spokes International Limited | Zendesk |
Usability | 9 Spokes International Limited No answers on this topic | Zendesk |
Support Rating | 9 Spokes International Limited | Zendesk |
Alternatives Considered | 9 Spokes International Limited | Zendesk |
Return on Investment | 9 Spokes International Limited No answers on this topic | Zendesk |
ScreenShots | 9 Spokes Screenshots |