What users are saying about
2 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 9.1 out of 100
Based on 2 reviews and ratings
22 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 7.1 out of 100
Based on 22 reviews and ratings
Feature Set Ratings
- 9 Spokes ranks higher in 3 feature sets: Data Discovery and Visualization, Access Control and Security, Mobile Capabilities
- Zendesk Explore ranks higher in 2 feature sets: BI Standard Reporting, Ad-hoc Reporting
BI Standard Reporting
9.0
9 Spokes
90%
9.1
Zendesk Explore
91%
Zendesk Explore ranks higher in 3/3 features
Zendesk Explore ranks higher in 3/3 features
Customizable dashboards
9.0
90%
1 Rating
10.0
100%
5 Ratings
Pixel Perfect reports
N/A
0 Ratings
9.0
90%
2 Ratings
Report Formatting Templates
N/A
0 Ratings
8.4
84%
3 Ratings
Ad-hoc Reporting
7.0
9 Spokes
70%
9.7
Zendesk Explore
97%
Zendesk Explore ranks higher in 4/4 features
Zendesk Explore ranks higher in 4/4 features
Drill-down analysis
7.0
70%
1 Rating
10.0
100%
5 Ratings
Formatting capabilities
N/A
0 Ratings
10.0
100%
5 Ratings
Integration with R or other statistical packages
N/A
0 Ratings
10.0
100%
2 Ratings
Report sharing and collaboration
N/A
0 Ratings
9.0
90%
5 Ratings
Data Discovery and Visualization
10.0
9 Spokes
100%
9.0
Zendesk Explore
90%
Zendesk Explore ranks higher in 3/3 features
Zendesk Explore ranks higher in 3/3 features
Pre-built visualization formats (heatmaps, scatter plots etc.)
10.0
100%
1 Rating
10.0
100%
3 Ratings
Location Analytics / Geographic Visualization
N/A
0 Ratings
8.6
86%
3 Ratings
Predictive Analytics
N/A
0 Ratings
8.6
86%
2 Ratings
Access Control and Security
9.0
9 Spokes
90%
8.7
Zendesk Explore
87%
Zendesk Explore ranks higher in 4/4 features
Zendesk Explore ranks higher in 4/4 features
Multi-User Support (named login)
9.0
90%
1 Rating
10.0
100%
4 Ratings
Role-Based Security Model
N/A
0 Ratings
7.2
72%
5 Ratings
Multiple Access Permission Levels (Create, Read, Delete)
N/A
0 Ratings
8.6
86%
4 Ratings
Single Sign-On (SSO)
N/A
0 Ratings
9.0
90%
5 Ratings
Mobile Capabilities
8.0
9 Spokes
80%
5.5
Zendesk Explore
55%
9 Spokes ranks higher in 1/2 features
9 Spokes ranks higher in 1/2 features
Responsive Design for Web Access
6.0
60%
1 Rating
7.0
70%
1 Rating
Dashboard / Report / Visualization Interactivity on Mobile
10.0
100%
1 Rating
4.1
41%
3 Ratings
Report Output and Scheduling
9 Spokes
Feature Set Not Supported
N/A
6.6
Zendesk Explore
66%
Zendesk Explore ranks higher in 4/4 features
Zendesk Explore ranks higher in 4/4 features
Publish to Web
N/A
0 Ratings
7.0
70%
3 Ratings
Publish to PDF
N/A
0 Ratings
7.1
71%
4 Ratings
Report Versioning
N/A
0 Ratings
4.0
40%
1 Rating
Report Delivery Scheduling
N/A
0 Ratings
8.4
84%
4 Ratings
Application Program Interfaces (APIs) / Embedding
9 Spokes
Feature Set Not Supported
N/A
10.0
Zendesk Explore
100%
Zendesk Explore ranks higher in 1/1 features
Zendesk Explore ranks higher in 1/1 features
REST API
N/A
0 Ratings
10.0
100%
1 Rating
Attribute Ratings
- Zendesk Explore is rated higher in 2 areas: Likelihood to Recommend, Support Rating
Likelihood to Recommend
7.0
9 Spokes
70%
1 Rating
7.5
Zendesk Explore
75%
5 Ratings
Usability
9 Spokes
N/A
0 Ratings
10.0
Zendesk Explore
100%
2 Ratings
Support Rating
5.0
9 Spokes
50%
2 Ratings
10.0
Zendesk Explore
100%
2 Ratings
Likelihood to Recommend
9 Spokes
Good for letting your investors, employees and others know at a glance how your company is doing. The interface is clean and organized well. I just wish more of the app's functionality was available for testing and implementation. "Coming soon" is not really encouraging when we already have been waiting for a year or more.

Verified User
Contributor in Other
Media Production Company, 1-10 employeesZendesk Explore
Compared to other analytics functions of other Ticket Management System, Zendesk Explore is the easiest to learn. Moreover, the learning curve is high. Once you pick up the fundamentals, you will be able to create all types of analytic reports. In addition, if you know basic coding or SQL, you can create your own metrics and attributes to capture extremely specific elements such as the tickets that contain a certain word or etc.

Verified User
Employee in Human Resources
Information Technology & Services Company, 1001-5000 employeesPros
9 Spokes
- Grouping several apps in one place for easy viewing.
- Clean dashboard interface that looks uncluttered when viewing several apps at once.
- Setting up the apps is a breeze when the platform supports them.

Verified User
Contributor in Other
Media Production Company, 1-10 employeesZendesk Explore
- As with most "suite" products, if you already use other Zendesk features (Chat, Talk, etc), then Zendesk Explore adds an extra facet to the customer experience. The more we know about our clientele, the better we can understand/anticipate their needs.
- I like that we can get as in-depth as we feel is necessary. For example, is just one customer having an issue? Or are many experiencing a similar problem? We can better rack this type of trend using Explore.
- Our team can dive deep into the data based on exactly what we're looking for. If the marketing team wants a certain kind of segment, we can give them that info. If we want to sort by date or another set of parameters, we can do that as well.

Verified User
Administrative Assistant in Customer Service
Real Estate Company, 11-50 employeesCons
9 Spokes
- Integration with apps that are listed. Some of them are not supported yet and it seems the wait is taking longer than I'd like.
- iPhone support. It would be nice to have this in the app store. Not available as of 04/25/2018.

Verified User
Contributor in Other
Media Production Company, 1-10 employeesZendesk Explore
- More detailed pieces of training on where to find datasets/queries.
- Have demo reports to do live trainings; instead of watching videos.
- Have a key as to what all of the datasets mean.
- Have a pop-up that analyzes the data "looks like your csat dropped this week!" etc...
Client Experience Manager
Feeding Children Everywhere dba U.S. HungerNon-profit Organization Management, 11-50 employees
Pricing Details
9 Spokes
General
Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
—Entry-level set up fee?
No
Starting Price
—Zendesk Explore
General
Free Trial
—Free/Freemium Version
—Premium Consulting/Integration Services
—Entry-level set up fee?
No
Starting Price
—Usability
9 Spokes
No score
No answers yet
No answers on this topic
Zendesk Explore
Zendesk Explore 10.0
Based on 2 answers
As previously mentioned, Zendesk Explore is easy to use. There are lots of materials in Zendesk Community. In addition, the live support will also help a lot in learning Zendesk Explore, especially for beginners. Zendesk Explore might be difficult at first to learn, but anyone could learn it in just 7 days. Once the fundamentals are locked in, moving from that place to becoming an amateur at Zendesk Explore is extremely easy. Lastly, if you know basic coding and SQL, you can be a pro at it already.

Verified User
Employee in Human Resources
Information Technology & Services Company, 1001-5000 employeesSupport Rating
9 Spokes
9 Spokes 5.0
Based on 2 answers
Support was helpful in the beginning but no longer needed because I didn't use the software as much. The experience that I did have with support was very friendly but not enough to give a good review. If the support team was called for initial setup, video chat or messenger app was used.

Verified User
Contributor in Other
Media Production Company, 1-10 employeesZendesk Explore
Zendesk Explore 10.0
Based on 2 answers
Support for all of Zendesk has exceeding my expectations. This company will always get a 10 out of 10 in my book. Any question you have they make sure you have the answer plus a step-by-step guide on how to do each step so you are set up for success!
Client Experience Manager
Feeding Children Everywhere dba U.S. HungerNon-profit Organization Management, 11-50 employees
Alternatives Considered
9 Spokes
I actually chose QuickBooks (currently using) and Method (used for a month) before deciding that 9 Spokes is just good for looking at a few apps in one place. I'll keep checking back with them to see if they have improved. I wouldn't be surprised if 9 Spokes improves their product within the next 6-12 months.

Verified User
Contributor in Other
Media Production Company, 1-10 employeesZendesk Explore
For support data, we have only used Explore because it came with our ZenDesk membership. So I can't speak to other solutions! That said, it's awesome to have Knowledge Base and support data in one place.
Support Manager
BongoE-Learning, 11-50 employees
Return on Investment
9 Spokes
No answers on this topic
Zendesk Explore
- Identify surge ticket periods which help planning.
- Identify CSAT Trend and use the data to improve customer satisfaction.
- Identify SLA Trend and use the data to reduce turnaround time.
- Identify 1-Touch % and use the data to improve response.

Verified User
Employee in Human Resources
Information Technology & Services Company, 1001-5000 employees