What users are saying about
2 Ratings
2 Ratings
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Score 8.8 out of 100
6 Ratings
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Score 8.1 out of 100

Likelihood to Recommend

9 Spokes

Good for letting your investors, employees and others know at a glance how your company is doing. The interface is clean and organized well. I just wish more of the app's functionality was available for testing and implementation. "Coming soon" is not really encouraging when we already have been waiting for a year or more.
Anonymous | TrustRadius Reviewer

Zendesk Explore

Zendesk Explore is great if you already use one or more other Zendesk products and/or if you have experience with using Zendesk in the past. It has a bit of a learning curve but has a ton of potential if you or someone on your team can dedicate enough time and energy to learning the product. Similarly to Adobe Suite, all of Zendesk's products flow pretty seamlessly together and the more products you use (and use well, obviously), the more data you can extract.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

BI Standard Reporting

9 Spokes
9.0
Zendesk Explore
8.0
Customizable dashboards
9 Spokes
9.0
Zendesk Explore
9.0
Report Formatting Templates
9 Spokes
Zendesk Explore
7.0

Ad-hoc Reporting

9 Spokes
7.0
Zendesk Explore
8.4
Drill-down analysis
9 Spokes
7.0
Zendesk Explore
8.7
Formatting capabilities
9 Spokes
Zendesk Explore
7.6
Integration with R or other statistical packages
9 Spokes
Zendesk Explore
9.0
Report sharing and collaboration
9 Spokes
Zendesk Explore
8.3

Data Discovery and Visualization

9 Spokes
10.0
Zendesk Explore
9.5
Pre-built visualization formats (heatmaps, scatter plots etc.)
9 Spokes
10.0
Zendesk Explore
9.0
Location Analytics / Geographic Visualization
9 Spokes
Zendesk Explore
10.0

Access Control and Security

9 Spokes
9.0
Zendesk Explore
9.3
Multi-User Support (named login)
9 Spokes
9.0
Zendesk Explore
10.0
Role-Based Security Model
9 Spokes
Zendesk Explore
9.3
Multiple Access Permission Levels (Create, Read, Delete)
9 Spokes
Zendesk Explore
9.0
Single Sign-On (SSO)
9 Spokes
Zendesk Explore
9.0

Mobile Capabilities

9 Spokes
8.0
Zendesk Explore
8.0
Responsive Design for Web Access
9 Spokes
6.0
Zendesk Explore
Dashboard / Report / Visualization Interactivity on Mobile
9 Spokes
10.0
Zendesk Explore
8.0

Report Output and Scheduling

9 Spokes
Zendesk Explore
6.5
Publish to Web
9 Spokes
Zendesk Explore
7.5
Publish to PDF
9 Spokes
Zendesk Explore
7.5
Report Versioning
9 Spokes
Zendesk Explore
4.0
Report Delivery Scheduling
9 Spokes
Zendesk Explore
7.0

Pros

9 Spokes

  • Grouping several apps in one place for easy viewing.
  • Clean dashboard interface that looks uncluttered when viewing several apps at once.
  • Setting up the apps is a breeze when the platform supports them.
Anonymous | TrustRadius Reviewer

Zendesk Explore

  • Custom Reports - You can really tailor each query and dashboard with many custom aspects. As soon as you answer one question, you usually have another one! Explore gives the flexibility to refine and tailor your data.
  • Drilling Down - Once you create the big picture dashboards and reports, it's relatively easy to drill down and get the actual list of associated support cases. This is a good validity check to make sure our approach is working.
  • Pre-built dashboards - It helps to get started with what explore has already pulled for you. That way, you have a good baseline from which you can further customize.
Julie Pinto | TrustRadius Reviewer

Cons

9 Spokes

  • Integration with apps that are listed. Some of them are not supported yet and it seems the wait is taking longer than I'd like.
  • iPhone support. It would be nice to have this in the app store. Not available as of 04/25/2018.
Anonymous | TrustRadius Reviewer

Zendesk Explore

  • The biggest challenge for me is generally having a better understanding of what is included in each data set. There have been some frustrating moments when I realized the reason I wasn't getting what I needed out of a query was that there was a better data set to use.
Justine Matison | TrustRadius Reviewer

Support Rating

9 Spokes

9 Spokes 5.0
Based on 1 answer
Support was helpful in the beginning but no longer needed because I didn't use the software as much. The experience that I did have with support was very friendly but not enough to give a good review. If the support team was called for initial setup, video chat or messenger app was used.
Anonymous | TrustRadius Reviewer

Zendesk Explore

No score
No answers yet
No answers on this topic

Alternatives Considered

9 Spokes

I actually chose QuickBooks (currently using) and Method (used for a month) before deciding that 9 Spokes is just good for looking at a few apps in one place. I'll keep checking back with them to see if they have improved. I wouldn't be surprised if 9 Spokes improves their product within the next 6-12 months.
Anonymous | TrustRadius Reviewer

Zendesk Explore

For support data, we have only used Explore because it came with our ZenDesk membership. So I can't speak to other solutions! That said, it's awesome to have Knowledge Base and support data in one place.
Julie Pinto | TrustRadius Reviewer

Screenshots

Zendesk Explore

Pricing Details

9 Spokes

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Entry-level set up fee?
No

Zendesk Explore

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

9 Spokes
7.0
Zendesk Explore
8.3

Support Rating

9 Spokes
5.0
Zendesk Explore

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