What users are saying about
2 Ratings
2 Ratings
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Score 8.3 out of 101
3 Ratings
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Score 8.7 out of 101

Likelihood to Recommend

9 Spokes

Good for letting your investors, employees and others know at a glance how your company is doing. The interface is clean and organized well. I just wish more of the app's functionality was available for testing and implementation. "Coming soon" is not really encouraging when we already have been waiting for a year or more.
No photo available

Zendesk Explore

Zendesk Explore is very well suited for real-time reporting, visualization, and ease of use! It would be great if there was a way to magically port all of the reports that I had in GoodData over, rather than building queries anew, but I think that's just an operational reality with any tool. After getting used to a new way of doing things (change is always hard!) my team and I are really happy with Zendesk Explore!
Justine Matison profile photo

Feature Rating Comparison

BI Standard Reporting

9 Spokes
9.0
Zendesk Explore
10.0
Customizable dashboards
9 Spokes
9.0
Zendesk Explore
10.0

Ad-hoc Reporting

9 Spokes
7.0
Zendesk Explore
9.3
Drill-down analysis
9 Spokes
7.0
Zendesk Explore
9.0
Formatting capabilities
9 Spokes
Zendesk Explore
9.0
Report sharing and collaboration
9 Spokes
Zendesk Explore
10.0

Data Discovery and Visualization

9 Spokes
10.0
Zendesk Explore
Pre-built visualization formats (heatmaps, scatter plots etc.)
9 Spokes
10.0
Zendesk Explore

Access Control and Security

9 Spokes
9.0
Zendesk Explore
9.7
Multi-User Support (named login)
9 Spokes
9.0
Zendesk Explore
10.0
Role-Based Security Model
9 Spokes
Zendesk Explore
10.0
Single Sign-On (SSO)
9 Spokes
Zendesk Explore
9.0

Mobile Capabilities

9 Spokes
8.0
Zendesk Explore
Responsive Design for Web Access
9 Spokes
6.0
Zendesk Explore
Dashboard / Report / Visualization Interactivity on Mobile
9 Spokes
10.0
Zendesk Explore

Report Output and Scheduling

9 Spokes
Zendesk Explore
9.0
Publish to Web
9 Spokes
Zendesk Explore
9.0
Publish to PDF
9 Spokes
Zendesk Explore
9.0

Pros

9 Spokes

  • Grouping several apps in one place for easy viewing.
  • Clean dashboard interface that looks uncluttered when viewing several apps at once.
  • Setting up the apps is a breeze when the platform supports them.
No photo available

Zendesk Explore

  • Visualization of the data is a key point with Zendesk Explore, making it easy to share insights across the company, even working with teams that aren't using Zendesk themselves.
  • Reporting to support/chat/talk all in one report, rather than needing to marry several reports, is a real time saver.
Justine Matison profile photo

Cons

9 Spokes

  • Integration with apps that are listed. Some of them are not supported yet and it seems the wait is taking longer than I'd like.
  • iPhone support. It would be nice to have this in the app store. Not available as of 04/25/2018.
No photo available

Zendesk Explore

  • The biggest challenge for me is generally having a better understanding of what is included in each data set. There have been some frustrating moments when I realized the reason I wasn't getting what I needed out of a query was that there was a better data set to use.
Justine Matison profile photo

Support

9 Spokes

9 Spokes 5.0
Based on 1 answer
Support was helpful in the beginning but no longer needed because I didn't use the software as much. The experience that I did have with support was very friendly but not enough to give a good review. If the support team was called for initial setup, video chat or messenger app was used.
No photo available

Zendesk Explore

No score
No answers yet
No answers on this topic

Alternatives Considered

9 Spokes

I actually chose QuickBooks (currently using) and Method (used for a month) before deciding that 9 Spokes is just good for looking at a few apps in one place. I'll keep checking back with them to see if they have improved. I wouldn't be surprised if 9 Spokes improves their product within the next 6-12 months.
No photo available

Zendesk Explore

No answers on this topic

Screenshots

Zendesk Explore

Pricing Details

9 Spokes

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Entry-level set up fee?
No

Zendesk Explore

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

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