9 Spokes vs Zendesk Explore

Likelihood to Recommend

Good for letting your investors, employees and others know at a glance how your company is doing. The interface is clean and organized well. I just wish more of the app's functionality was available for testing and implementation. "Coming soon" is not really encouraging when we already have been waiting for a year or more.

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Verified User

Contributor in Other

Media Production Company, 1-10 employees

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Zendesk Explore is very well suited for real-time reporting, visualization, and ease of use! It would be great if there was a way to magically port all of the reports that I had in GoodData over, rather than building queries anew, but I think that's just an operational reality with any tool. After getting used to a new way of doing things (change is always hard!) my team and I are really happy with Zendesk Explore!

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Justine Matison

Director, Customer Service and Support

LeverInternet, 201-500 employees

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Feature Rating Comparison

9 Spokes

9.0

Zendesk Explore

10.0

Customizable dashboards

9.0

10.0

9 Spokes

7.0

Zendesk Explore

9.3

Drill-down analysis

7.0

9.0

Formatting capabilities

—

9.0

Report sharing and collaboration

—

10.0

9 Spokes

10.0

Zendesk Explore

—

Pre-built visualization formats (heatmaps, scatter plots etc.)

10.0

—

9 Spokes

9.0

Zendesk Explore

9.7

Multi-User Support (named login)

9.0

10.0

Role-Based Security Model

—

10.0

Single Sign-On (SSO)

—

9.0

9 Spokes

8.0

Zendesk Explore

—

Responsive Design for Web Access

6.0

—

Dashboard / Report / Visualization Interactivity on Mobile

10.0

—

9 Spokes

—

Zendesk Explore

9.0

Publish to Web

—

9.0

Publish to PDF

—

9.0

Pros

Grouping several apps in one place for easy viewing.
Clean dashboard interface that looks uncluttered when viewing several apps at once.
Setting up the apps is a breeze when the platform supports them.

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Verified User

Contributor in Other

Media Production Company, 1-10 employees

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Visualization of the data is a key point with Zendesk Explore, making it easy to share insights across the company, even working with teams that aren't using Zendesk themselves.
Reporting to support/chat/talk all in one report, rather than needing to marry several reports, is a real time saver.

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Justine Matison

Director, Customer Service and Support

LeverInternet, 201-500 employees

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Cons

Integration with apps that are listed. Some of them are not supported yet and it seems the wait is taking longer than I'd like.
iPhone support. It would be nice to have this in the app store. Not available as of 04/25/2018.

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Verified User

Contributor in Other

Media Production Company, 1-10 employees

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The biggest challenge for me is generally having a better understanding of what is included in each data set. There have been some frustrating moments when I realized the reason I wasn't getting what I needed out of a query was that there was a better data set to use.

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Justine Matison

Director, Customer Service and Support

LeverInternet, 201-500 employees

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Support

9 Spokes 5.0

Based on 1 answer

Support was helpful in the beginning but no longer needed because I didn't use the software as much. The experience that I did have with support was very friendly but not enough to give a good review. If the support team was called for initial setup, video chat or messenger app was used.

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Verified User

Contributor in Other

Media Production Company, 1-10 employees

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Alternatives Considered

I actually chose QuickBooks (currently using) and Method (used for a month) before deciding that 9 Spokes is just good for looking at a few apps in one place. I'll keep checking back with them to see if they have improved. I wouldn't be surprised if 9 Spokes improves their product within the next 6-12 months.

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Verified User

Contributor in Other

Media Production Company, 1-10 employees

View all 1 answers on this topic

No answers on this topic

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Likelihood to Recommend

9 Spokes

Zendesk Explore

Feature Rating Comparison

Customizable dashboards

Drill-down analysis

Formatting capabilities

Report sharing and collaboration

Pre-built visualization formats (heatmaps, scatter plots etc.)

Multi-User Support (named login)

Role-Based Security Model

Single Sign-On (SSO)

Responsive Design for Web Access

Dashboard / Report / Visualization Interactivity on Mobile

Publish to Web

Publish to PDF

Pros

9 Spokes

Zendesk Explore

Cons

9 Spokes

Zendesk Explore

Support

9 Spokes

Zendesk Explore

Alternatives Considered

9 Spokes

Zendesk Explore

Screenshots

9 Spokes

Zendesk Explore

Pricing Details

General

Free Trial

Free/Freemium Version

Premium Consulting/Integration Services

Entry-level set up fee?

General

Free Trial

Free/Freemium Version

Premium Consulting/Integration Services

Entry-level set up fee?

Rating Summary

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