9 Spokes vs Zendesk Explore

Likelihood to Recommend

Good for letting your investors, employees and others know at a glance how your company is doing. The interface is clean and organized well. I just wish more of the app's functionality was available for testing and implementation. "Coming soon" is not really encouraging when we already have been waiting for a year or more.

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Verified User

Contributor in Other

Media Production Company, 1-10 employees

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Zendesk Explore is great if you already use one or more other Zendesk products and/or if you have experience with using Zendesk in the past. It has a bit of a learning curve but has a ton of potential if you or someone on your team can dedicate enough time and energy to learning the product. Similarly to Adobe Suite, all of Zendesk's products flow pretty seamlessly together and the more products you use (and use well, obviously), the more data you can extract.

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Verified User

Administrative Assistant in Customer Service

Real Estate Company, 11-50 employees

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Feature Rating Comparison

9 Spokes

Zendesk Explore

Customizable dashboards

Report Formatting Templates

9 Spokes

Zendesk Explore

Drill-down analysis

Formatting capabilities

Integration with R or other statistical packages

Report sharing and collaboration

9 Spokes

Zendesk Explore

Pre-built visualization formats (heatmaps, scatter plots etc.)

Location Analytics / Geographic Visualization

9 Spokes

Zendesk Explore

Multi-User Support (named login)

Role-Based Security Model

Multiple Access Permission Levels (Create, Read, Delete)

Single Sign-On (SSO)

9 Spokes

Zendesk Explore

Responsive Design for Web Access

Dashboard / Report / Visualization Interactivity on Mobile

9 Spokes

Zendesk Explore

Publish to Web

Publish to PDF

Report Versioning

Report Delivery Scheduling

Pros

Grouping several apps in one place for easy viewing.
Clean dashboard interface that looks uncluttered when viewing several apps at once.
Setting up the apps is a breeze when the platform supports them.

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Verified User

Contributor in Other

Media Production Company, 1-10 employees

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Custom Reports - You can really tailor each query and dashboard with many custom aspects. As soon as you answer one question, you usually have another one! Explore gives the flexibility to refine and tailor your data.
Drilling Down - Once you create the big picture dashboards and reports, it's relatively easy to drill down and get the actual list of associated support cases. This is a good validity check to make sure our approach is working.
Pre-built dashboards - It helps to get started with what explore has already pulled for you. That way, you have a good baseline from which you can further customize.

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Julie Pinto

Support Manager

BongoE-Learning, 11-50 employees

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Cons

Integration with apps that are listed. Some of them are not supported yet and it seems the wait is taking longer than I'd like.
iPhone support. It would be nice to have this in the app store. Not available as of 04/25/2018.

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Verified User

Contributor in Other

Media Production Company, 1-10 employees

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The biggest challenge for me is generally having a better understanding of what is included in each data set. There have been some frustrating moments when I realized the reason I wasn't getting what I needed out of a query was that there was a better data set to use.

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Justine Matison

Director, Customer Service and Support

LeverInternet, 201-500 employees

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Support Rating

9 Spokes 5.0

Based on 1 answer

Support was helpful in the beginning but no longer needed because I didn't use the software as much. The experience that I did have with support was very friendly but not enough to give a good review. If the support team was called for initial setup, video chat or messenger app was used.

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Verified User

Contributor in Other

Media Production Company, 1-10 employees

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No score

No answers yet

No answers on this topic

Alternatives Considered

I actually chose QuickBooks (currently using) and Method (used for a month) before deciding that 9 Spokes is just good for looking at a few apps in one place. I'll keep checking back with them to see if they have improved. I wouldn't be surprised if 9 Spokes improves their product within the next 6-12 months.

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Verified User

Contributor in Other

Media Production Company, 1-10 employees

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For support data, we have only used Explore because it came with our ZenDesk membership. So I can't speak to other solutions! That said, it's awesome to have Knowledge Base and support data in one place.

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Julie Pinto

Support Manager

BongoE-Learning, 11-50 employees

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Pricing Details

General

Free Trial

Yes

Free/Freemium Version

Yes

Premium Consulting/Integration Services

—

Entry-level set up fee?

No

General

Free Trial

—

Free/Freemium Version

—

Premium Consulting/Integration Services

—

Entry-level set up fee?

No

Rating Summary

9 Spokes

Zendesk Explore

9 Spokes

Zendesk Explore

Likelihood to Recommend

9 Spokes

Zendesk Explore

Feature Rating Comparison

Customizable dashboards

Report Formatting Templates

Drill-down analysis

Formatting capabilities

Integration with R or other statistical packages

Report sharing and collaboration

Pre-built visualization formats (heatmaps, scatter plots etc.)

Location Analytics / Geographic Visualization

Multi-User Support (named login)

Role-Based Security Model

Multiple Access Permission Levels (Create, Read, Delete)

Single Sign-On (SSO)

Responsive Design for Web Access

Dashboard / Report / Visualization Interactivity on Mobile

Publish to Web

Publish to PDF

Report Versioning

Report Delivery Scheduling

Pros

9 Spokes

Zendesk Explore

Cons

9 Spokes

Zendesk Explore

Support Rating

9 Spokes

Zendesk Explore

Alternatives Considered

9 Spokes

Zendesk Explore

Screenshots

9 Spokes

Zendesk Explore

Pricing Details

General

Free Trial

Free/Freemium Version

Premium Consulting/Integration Services

Entry-level set up fee?

General

Free Trial

Free/Freemium Version

Premium Consulting/Integration Services

Entry-level set up fee?

Rating Summary

Add comparison