A2 Hosting vs. Upsun

Never would I recommend this company to anyone. [In my experience] they are total nightmares to deal with and depend on. You can't depend on them at all. Plus, [I feel that] they lie and manipulate the search queries based on lies (they do NOT have radio hosting yet they have ads saying that they do).

In our organisation we are the only team that uses Platform.sh to host any site. This was a cost effective way for us as we were using Acquia Cloud earlier for these websites. We mostly use Platform.sh for those sites which are always in development as it is simpler and faster to handle these operations in Platform.sh. Then we do a lift and shift to Acquia as we move more towards the go live and post production maintenance side.

Incentivized

• the hosting hardware they provide is decent when you consider the price

• As this is a PaaS it mitigates the complexities of a Cloud infrastructure like Acquia
• We are easily able to integrate our sites with different technologies like Python and Rest
• Helps us in providing Continuous Development cloud deployment hosting solution

Incentivized

• [In my experience] customer service is awful.
• [From what I've seen] they don't care about clients.
• [In my situation their] first reaction is always to blame it on the unmanaged factor.

• Platform.sh is not for beginners in my opinion. It has a good amount of learning curve in my opinion.
• As this is a PaaS, teams habituated with cloud infrastructure may miss the server side support from their cloud teams. I believe you will have to work on server bugs more on your own.
• During normal maintenance periods, integrations may fail if you are working on your sites in that time, in my experience.

Incentivized

Never would I use this service. I canceled 7 accounts I believe so far. [In my opinion] it's a waste.

[In my opinion] it barely works.

they are only technically available but having someone say hello, i'm here to help, immediately is not real responsive if they actually never address the issue being reported. we don't contact support for the bland greeting, we are actually trying to solve a business process interruption

They are only good if you never update your website and i mean never. Otherwise their main performance diffrentiator is turbo web hosting, their highest shared hosting plan. When caching is working it performs well reducing load times by half, but as soon as you add a new page to the site, the updates don't show up until you clear the cache manually from multiple locations (wordpress a2optimized plugin, cpanel etc..). As they make updates to the turbo hosting A2optimized plugin, they do not test them properly and do not handle customer feedback about them, instead they are in denial and try to immediately convince the customer there is no issue at all! the old developer joke when they don't want to fix feedback: it works on my machine!

In my opinion they are unresponsive, rude, incompetent, and untrustworthy to boot.

[In my experience] it was a mess from the start and created problems ever since day one.

In our team we use Platform.sh mostly while sites are in developmental phase. Then we do a lift and shift to either Acquia or AWS depending on the type of sites we have. Platform.sh is really cost effective and more fluid in terms of Continuous Development hence the usage. After said development is done, we generally lift and shift to Acquia for more content heavy sites and to AWS for more transaction oriented sites.

Incentivized

I believe they do not care about addressing failures when they occur. Starting out with a working service counts for nothing if you can't maintain it, fix issues when reported, and actually take the extra step to prevent them from happening again. You have to care about quality and customer service, and A2 couldn't care less

• [In my experience] they have upheaved my entire business many times by not having working servers.
• [I feel like] they have inconvenienced us many hours with tech calls over stupid things.
• [In my opinion] they have wasted so much time and man hours.

• Continuous development for sites in build has been fluid
• Platform.sh is really cost effective when comparing to AWS or Acquia Cloud
• On the other side, lack of server side support demands a big learning curve from its users in my opinion.

Incentivized