A2 Hosting is incredibly bad on every level
October 12, 2021

A2 Hosting is incredibly bad on every level

James Swarthout | TrustRadius Reviewer
Score 1 out of 10
Vetted Review
Review Source

Overall Satisfaction with A2 Hosting

[In my opinion] these people are some of the worst humans. I [feel like I] have never seen anything like it. [For me,] they have screwed up so many times which I do NOT get. [I think] this is a job like watching automatic sprinklers or monitoring an automated air conditioning system. [I feel like] you literally do NOT have to do anything and yet this week alone, the PW somehow reset itself to some default BS and so we have been on tech calls for hours on Sunday waiting for these people to reset it, and then again on Wednesday. Over two hours on the phone to merely get the ability to log in. Then, these [people] literally suspend service based on some past due invoice that was not found anywhere. They simply went ahead and suspended it and then gave us no ability to unsuspend it until we called them yet again to get them to deal. [In my experience] the operators are rude. [I felt like] they talk over you when trying to figure out why. They tried blaming the unmanaged server thing because that's the MO and first play 100% of the time. [I feel like] they push blame anywhere else and this is a billing issue. Lol...they literally blamed having an unmanaged server on why this phantom invoice was generated and never found. [In my opinion] they are the worst. I honestly hate them. I changed host companies for good today. [I felt like] this is a nightmare. [In my experience] they are total nightmares to deal with. I moved 5 already and had two remaining because it's daunting but this is ridiculous and [I feel like] they just don't care. [I think] they care more about their hurt feelings than having a working product.
  • [In my experience] they lie
  • [I feel like] they waste time
  • [In my opinion] they do NOTHING really that well. They can't even keep the servers active 24/7.
  • [In my experience] customer service is awful.
  • [From what I've seen] they don't care about clients.
  • [In my situation their] first reaction is always to blame it on the unmanaged factor.
  • Green Hosting
  • Customer Service 24/7
  • Server Uptime 24 hours a day
  • [In my experience] they have upheaved my entire business many times by not having working servers.
  • [I feel like] they have inconvenienced us many hours with tech calls over stupid things.
  • [In my opinion] they have wasted so much time and man hours.

Do you think A2 Hosting delivers good value for the price?

No

Are you happy with A2 Hosting's feature set?

No

Did A2 Hosting live up to sales and marketing promises?

No

Did implementation of A2 Hosting go as expected?

No

Would you buy A2 Hosting again?

No

Never would I recommend this company to anyone. [In my experience] they are total nightmares to deal with and depend on. You can't depend on them at all. Plus, [I feel that] they lie and manipulate the search queries based on lies (they do NOT have radio hosting yet they have ads saying that they do).

Using A2 Hosting

5 - The Host Company itself and the individuals that run each entity and website.
5 - We have master's degrees accordingly.
  • None
  • [In my opinion] they are so bad at this
  • [I feel you] cannot depend on them at all
Never would I use this service. I canceled 7 accounts I believe so far. [In my opinion] it's a waste.

Evaluating A2 Hosting and Competitors

Yes - [I feel that] any other company that does this work has great customer service. They also do NOT point blame no matter what at an unmanaged server or platform which is the way they wash their hands of helping. Even though it's their issue.
  • Product Reputation
I thought they were truly a green hosting company and they are NOT. [I feel we were] roped in based on a lie and ad that is not real. There is no such thing as that. A server is a server.
I have a much better way to deal now that I know how bad these people are. I know what never to look for.

A2 Hosting Implementation

[In my experience] it was a mess from the start and created problems ever since day one.

A2 Hosting Support

[In my opinion] they have the worst customer support. It's awful. [I feel like] they talk over you [and] they blame anything but what is real. [It makes me think] they are uneducated. [When I dealt with them] they never answered why things went wrong. [I feel like] they are nightmares and just hard to deal with. And, [from my experience] they are NOT nice. [I felt like] they act condescending in conversations. They waste so much time over nothing.
ProsCons
None
Slow Resolution
Poor followup
Less knowledgeable
Problems left unsolved
Not kept informed
Escalation required
Difficult to get immediate help
Need to explain problems multiple times
Support doesn't seem to care
Slow Initial Response
N/A... [I feel like] they hate dealing with clients. [In my experience] they try to blow it off constantly and right away.
Yes - [In my experience] 58 times and they never cared. [I felt like] they escalated the thing at least 8 times and nothing ever gets done. [I don't believe] they care.
No. Not ever. I hated contacted them. I lived with their bugs and mishaps and [in my experience] it was so stressful having to even contact them in the first place. I always knew they would make me feel weak or inadequate. Plus, it was always a waste of time [in my opinion].

Using A2 Hosting

[In my opinion] it barely works.
ProsCons
None
Do not like to use
Unnecessarily complex
Difficult to use
Requires technical support
Not well integrated
Inconsistent
Slow to learn
Cumbersome
Feel nervous using
Lots to learn
  • Nothing
  • Not one thing was easy [for us]
  • Everything was so hard to get done [in my experience]
  • All [in my opinion]