A2 Hosting - cheap web hosting but dismal support and terrible quality control
July 21, 2021

A2 Hosting - cheap web hosting but dismal support and terrible quality control

Anonymous | TrustRadius Reviewer
Score 1 out of 10
Vetted Review
Verified User
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Overall Satisfaction with A2 Hosting

They are the primary hosting provider for multiple domains, static ip addresses, and web hosting
  • the hosting hardware they provide is decent when you consider the price
  • technical support
  • quality control
  • escalating issues to management when needed
  • customer service communication
  • training their tech support team
  • they are adequate for a startup looking for cheap site hosting but unreliable for anything beyond

Do you think A2 Hosting delivers good value for the price?

Yes

Are you happy with A2 Hosting's feature set?

No

Did A2 Hosting live up to sales and marketing promises?

No

Did implementation of A2 Hosting go as expected?

No

Would you buy A2 Hosting again?

No

if you're looking for a somewhat cheap web host but don't care about uptime, outages or decent technical support then A2 is ideal

A2 Hosting Support

In my opinion they are unresponsive, rude, incompetent, and untrustworthy to boot.
ProsCons
None
Slow Resolution
Poor followup
Less knowledgeable
Problems left unsolved
Not kept informed
Escalation required
Difficult to get immediate help
Need to explain problems multiple times
Support doesn't seem to care
Slow Initial Response
No, even their most basic support is dismal, I am not talking unreasonable questions but repeated service outages that go unhandled
Yes - Not only wasn't resolved, but they would also start denying it happens, then pretending to need more info, then trying to get you to accept they will not fix it, and finally tell you they have nothing to add

A2 Hosting Reliability

I believe they do not care about addressing failures when they occur. Starting out with a working service counts for nothing if you can't maintain it, fix issues when reported, and actually take the extra step to prevent them from happening again. You have to care about quality and customer service, and A2 couldn't care less
they are only technically available but having someone say hello, i'm here to help, immediately is not real responsive if they actually never address the issue being reported. we don't contact support for the bland greeting, we are actually trying to solve a business process interruption
They are only good if you never update your website and i mean never. Otherwise their main performance diffrentiator is turbo web hosting, their highest shared hosting plan. When caching is working it performs well reducing load times by half, but as soon as you add a new page to the site, the updates don't show up until you clear the cache manually from multiple locations (wordpress a2optimized plugin, cpanel etc..). As they make updates to the turbo hosting A2optimized plugin, they do not test them properly and do not handle customer feedback about them, instead they are in denial and try to immediately convince the customer there is no issue at all! the old developer joke when they don't want to fix feedback: it works on my machine!