AbacusLaw by CARET vs. LawPay

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
AbacusLaw by CARET
Score 3.8 out of 10
N/A
AbacusLaw is a case management software that tracks hours and processes billing touting a functional mobile application, from AbacusNext in San Diego.N/A
LawPay
Score 8.9 out of 10
N/A
AffiniPay headquartered in Austin offers LawPay, a legal billing app and mobile solution for payment processing, for law practices.N/A
Pricing
AbacusLaw by CARETLawPay
Editions & Modules
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Offerings
Pricing Offerings
AbacusLaw by CARETLawPay
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details——
More Pricing Information
Community Pulse
AbacusLaw by CARETLawPay
Top Pros
Top Cons
Best Alternatives
AbacusLaw by CARETLawPay
Small Businesses

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BQE CORE
BQE CORE
Score 8.5 out of 10
Medium-sized Companies

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BQE CORE
BQE CORE
Score 8.5 out of 10
Enterprises

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All AlternativesView all alternativesView all alternatives
User Ratings
AbacusLaw by CARETLawPay
Likelihood to Recommend
1.0
(2 ratings)
9.0
(5 ratings)
Support Rating
7.0
(1 ratings)
-
(0 ratings)
User Testimonials
AbacusLaw by CARETLawPay
Likelihood to Recommend
CARET (Abacus Data Systems, Inc. )
My understanding is AbacusLaw was bought out by CARET and now pushing their cloud based CMS. Support has always sucked with AbacusLaw. Again, our latest 10+ issues has been going on since 2/13/2023 and it is now 5/18/2023. Abacus STILL does not know how to fix our issues!!! For $60/month per user, you think they would have better support. I have in the process of canceling our contract for breach of contract due to support and the issues for the last 3 months and going with a new CMS. However, the partners of the firm want to stick with a self-hosted (stand alone) CMS, and they are few and far between anymore.
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AffiniPay
LawPay is well suited as a credit card processing system. It provides security needed to meet company insurance requirements. It is interesting because they have acquired MyCase which is another law case management software that we use, yet some of the functionality of LawPay, specifically Affirm, is not available on MyCase. Ideally it would be great to have all the same functionality on MyCase so we could use that only.
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Pros
CARET (Abacus Data Systems, Inc. )
  • Security
  • Organization
  • Easy to use
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AffiniPay
  • Payment plans through affirm
  • Recurring payment schedules
  • Ease of use
  • Secure payment storage
  • Clients are able to make payments on their own using a payment link.
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Cons
CARET (Abacus Data Systems, Inc. )
  • SUPPORT STINKS - As of today we have been having issues for OVER 3 MONTHS, but Abacus now only has ONE Tier II tech, and ONE Tier III tech and neither one have figured out our problem or fixed it!
  • Having a lot of issues since day one
  • We have a self-hosted version and are not on the cloud and the updates usually bring other issues. They don't know the term "if its not broke don't fix it."
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AffiniPay
  • Cost comparison to competitors
  • Customer support and response
  • Transparency with pricing
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Support Rating
CARET (Abacus Data Systems, Inc. )
The support is generally good and relatively quick BUT when there is a new product or something they want you to buy, I have felt a bit harassed at that point by sales but when I have an issue I don't feel like support jumps on it as quick.
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AffiniPay
No answers on this topic
Alternatives Considered
CARET (Abacus Data Systems, Inc. )
I did not evaluate MyCase when we selected AbacusLaw. I did not select AbacusLaw and was not involved at that time in the decision. I am evaluating MyCase NOW to REPLACE AbacusLaw.
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AffiniPay
I selected LawPay since they were designed specifically for attorneys and firms. They understand our business and developed their products to meet those business needs.
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Return on Investment
CARET (Abacus Data Systems, Inc. )
  • We have been using Abacus (and previously Amicus) for so long it is hard to tell.
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AffiniPay
  • Easier to collect client payments
  • Lends credibility to business
  • Offers payment options for clients
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ScreenShots