AbacusLaw potential clients BEWARE!!! NO Support for a product that needs daily support techs!
May 26, 2023
AbacusLaw potential clients BEWARE!!! NO Support for a product that needs daily support techs!
Score 1 out of 10
Vetted Review
Verified User
Overall Satisfaction with AbacusLaw
My firm has used AbacusLaw and AbacusLaw Accounting for 8 years now. The case management and accounting software was purchased because the firm was not utilizing any type of case management system. We are a civil defense litigation firm and there were not many choices years ago for our particular field. Tons for plaintiff personal injury firms, but few for civil defense litigation firms. The firm subscribed with Abacus mainly because it was customizable to fit our needs more than other case management systems at the time.
- Link emails from Outlook to Abacus when this feature works
- Bill from emails sent from Outlook
- Bill from notes or events in AbacusLaw - no need to open AbacusLaw Accounting
- SUPPORT STINKS - As of today we have been having issues for OVER 3 MONTHS, but Abacus now only has ONE Tier II tech, and ONE Tier III tech and neither one have figured out our problem or fixed it!
- Having a lot of issues since day one
- We have a self-hosted version and are not on the cloud and the updates usually bring other issues. They don't know the term "if its not broke don't fix it."
- Linking & billing emails to Abacus (which doesn't work half the time)
- Notes all together for each matter
- Easy time ticket creation from emails (when email linking works)
- Easy time ticket creation from notes
- It is very frustrating when support of your product does not call you for weeks on end, and hasn't fixed problems you have had for over 3 months.
Do you think AbacusLaw by CARET delivers good value for the price?
No
Are you happy with AbacusLaw by CARET's feature set?
No
Did AbacusLaw by CARET live up to sales and marketing promises?
No
Did implementation of AbacusLaw by CARET go as expected?
No
Would you buy AbacusLaw by CARET again?
No