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AbacusLaw by CARET

Score5.8 out of 10

8 Reviews and Ratings

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What is AbacusLaw by CARET?

AbacusLaw is a case management software that tracks hours and processes billing touting a functional mobile application, from AbacusNext in San Diego.

Categories & Use Cases

Reviews

What users are saying about AbacusLaw by CARET.
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Legal Assitant's Perspective on AbacusLaw

Incentivized
Kyndal Duff
Paralegal/intake specialist at Indiana Consumer Law Group/ The Law Office of Robert E. Duff (1-10 employees employees)

Pros

  • Security
  • Organization
  • Easy to use

Cons

  • Explaining new products or services in a way that is quick and easy to understand

Return on Investment

  • We have been using Abacus (and previously Amicus) for so long it is hard to tell.

Other Software Used

Adobe Acrobat DC

AbacusLaw potential clients BEWARE!!! NO Support for a product that needs daily support techs!

Verified User
Manager (11-50 employees employees)

Use Cases and Deployment Scope

My firm has used AbacusLaw and AbacusLaw Accounting for 8 years now. The case management and accounting software was purchased because the firm was not utilizing any type of case management system. We are a civil defense litigation firm and there were not many choices years ago for our particular field. Tons for plaintiff personal injury firms, but few for civil defense litigation firms. The firm subscribed with Abacus mainly because it was customizable to fit our needs more than other case management systems at the time.

Pros

  • Link emails from Outlook to Abacus when this feature works
  • Bill from emails sent from Outlook
  • Bill from notes or events in AbacusLaw - no need to open AbacusLaw Accounting

Cons

  • SUPPORT STINKS - As of today we have been having issues for OVER 3 MONTHS, but Abacus now only has ONE Tier II tech, and ONE Tier III tech and neither one have figured out our problem or fixed it!
  • Having a lot of issues since day one
  • We have a self-hosted version and are not on the cloud and the updates usually bring other issues. They don't know the term "if its not broke don't fix it."

Most Important Features

  • Linking & billing emails to Abacus (which doesn't work half the time)
  • Notes all together for each matter
  • Easy time ticket creation from emails (when email linking works)
  • Easy time ticket creation from notes

Return on Investment

  • It is very frustrating when support of your product does not call you for weeks on end, and hasn't fixed problems you have had for over 3 months.

Alternatives Considered

MyCase