AbacusLaw by CARET vs. LegalTrek

AbacusLaw by CARET

8 Reviews and Ratings

LegalTrek

1 Reviews and Ratings

Overview
Product	Rating	Most Used By	Product Summary	Starting Price
AbacusLaw by CARET	Score5.9 out of 10	N/A	AbacusLaw is a case management software that tracks hours and processes billing touting a functional mobile application, from AbacusNext in San Diego.	N/A
LegalTrek	Score10 out of 10	Mid-Size Companies (51-1,000 employees)	LegalTrek is a legal billing software solution. The vendor's value proposition is that their solution removes the need to rely on administration slowness and mundane tasks and that saves time that can be spent serving clients and earning new business while increasing profits.	$39 user/month

Pricing

AbacusLaw by CARET

LegalTrek

No answers on this topic

Full Service: $39
user/month
Full Service: $39
user/month

Pricing Offerings
AbacusLaw by CARET	LegalTrek
Free Trial
No	Yes
Free/Freemium Version
No	No
Premium Consulting/Integration Services
No	Yes

No setup fee

No setup fee

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User Ratings
	AbacusLaw by CARET	LegalTrek
Likelihood to Recommend	1.0 (2 ratings)	- (0 ratings)
Support Rating	7.0 (1 ratings)	- (0 ratings)

User Testimonials
	AbacusLaw by CARET	LegalTrek
Likelihood to Recommend	CARET (Abacus Data Systems, Inc. ) My understanding is AbacusLaw was bought out by CARET and now pushing their cloud based CMS. Support has always sucked with AbacusLaw. Again, our latest 10+ issues has been going on since 2/13/2023 and it is now 5/18/2023. Abacus STILL does not know how to fix our issues!!! For $60/month per user, you think they would have better support. I have in the process of canceling our contract for breach of contract due to support and the issues for the last 3 months and going with a new CMS. However, the partners of the firm want to stick with a self-hosted (stand alone) CMS, and they are few and far between anymore. Verified User Read full review	LegalTrek No answers on this topic
Pros	CARET (Abacus Data Systems, Inc. ) Security Organization Easy to use Incentivized Kyndal Duff Paralegal/intake specialist Read full review	LegalTrek No answers on this topic
Cons	CARET (Abacus Data Systems, Inc. ) SUPPORT STINKS - As of today we have been having issues for OVER 3 MONTHS, but Abacus now only has ONE Tier II tech, and ONE Tier III tech and neither one have figured out our problem or fixed it! Having a lot of issues since day one We have a self-hosted version and are not on the cloud and the updates usually bring other issues. They don't know the term "if its not broke don't fix it." Verified User Read full review	LegalTrek No answers on this topic
Support Rating	CARET (Abacus Data Systems, Inc. ) The support is generally good and relatively quick BUT when there is a new product or something they want you to buy, I have felt a bit harassed at that point by sales but when I have an issue I don't feel like support jumps on it as quick. Incentivized Kyndal Duff Paralegal/intake specialist Read full review	LegalTrek No answers on this topic
Alternatives Considered	CARET (Abacus Data Systems, Inc. ) I did not evaluate MyCase when we selected AbacusLaw. I did not select AbacusLaw and was not involved at that time in the decision. I am evaluating MyCase NOW to REPLACE AbacusLaw. Verified User Read full review	LegalTrek No answers on this topic
Return on Investment	CARET (Abacus Data Systems, Inc. ) We have been using Abacus (and previously Amicus) for so long it is hard to tell. Incentivized Kyndal Duff Paralegal/intake specialist Read full review	LegalTrek No answers on this topic
ScreenShots		LegalTrek Screenshots