AbacusLaw by CARET vs. LexisNexis Juris

My understanding is AbacusLaw was bought out by CARET and now pushing their cloud based CMS. Support has always sucked with AbacusLaw. Again, our latest 10+ issues has been going on since 2/13/2023 and it is now 5/18/2023. Abacus STILL does not know how to fix our issues!!! For $60/month per user, you think they would have better support. I have in the process of canceling our contract for breach of contract due to support and the issues for the last 3 months and going with a new CMS. However, the partners of the firm want to stick with a self-hosted (stand alone) CMS, and they are few and far between anymore.

LexisNexis Juris is well suited for our firm because of the case management integration (Time Matters). The ability to keep track of your time within a specific case without having to switch between applications is a huge timesaver.

Incentivized

• Security
• Organization
• Easy to use

Incentivized

• Timers are available within each new time entry.
• LexisNexis Juris can quickly look up client matter information and billing details.
• Attorneys are assigned timekeepers, which allow them to monitor associates' hours billed.

Incentivized

• SUPPORT STINKS - As of today we have been having issues for OVER 3 MONTHS, but Abacus now only has ONE Tier II tech, and ONE Tier III tech and neither one have figured out our problem or fixed it!
• Having a lot of issues since day one
• We have a self-hosted version and are not on the cloud and the updates usually bring other issues. They don't know the term "if its not broke don't fix it."

• LexisNexis Juris could allow for more time entry filters, such as filters for specific entries that include the same matter name.
• Task and activity codes could be more streamlined.
• LexisNexis Juris could provide more reporting options.

Incentivized

The support is generally good and relatively quick BUT when there is a new product or something they want you to buy, I have felt a bit harassed at that point by sales but when I have an issue I don't feel like support jumps on it as quick.

Incentivized

I did not evaluate MyCase when we selected AbacusLaw. I did not select AbacusLaw and was not involved at that time in the decision. I am evaluating MyCase NOW to REPLACE AbacusLaw.

• We have been using Abacus (and previously Amicus) for so long it is hard to tell.

Incentivized

• Invoices and bills are generated easily

Incentivized