AbacusLaw by CARET vs. ZenCase

AbacusLaw by CARET

8 Reviews and Ratings

ZenCase

Overview
Product	Rating	Most Used By	Product Summary	Starting Price
AbacusLaw by CARET	Score5.9 out of 10	N/A	AbacusLaw is a case management software that tracks hours and processes billing touting a functional mobile application, from AbacusNext in San Diego.	N/A
ZenCase	N/A	N/A	Developed by attorneys, ZenCase is a cloud-based law practice software that helps to make administrative tasks easier. Legal Administrators are being consumed with double accounting entries, billing, trust accounting, providing attorneys updates on collections. Partners struggle with reporting, managing firm knowledge and firm productivity. Attorneys are challenged organizing case information, capturing time and document management. ZenCase aims to solve these problems.	$999 per year per user

Pricing

AbacusLaw by CARET

ZenCase

No answers on this topic

No answers on this topic

Pricing Offerings
AbacusLaw by CARET	ZenCase
Free Trial
No	Yes
Free/Freemium Version
No	No
Premium Consulting/Integration Services
No	No

No setup fee

No setup fee

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User Ratings
	AbacusLaw by CARET	ZenCase
Likelihood to Recommend	1.0 (2 ratings)	- (0 ratings)
Support Rating	7.0 (1 ratings)	- (0 ratings)

User Testimonials
	AbacusLaw by CARET	ZenCase
Likelihood to Recommend	CARET (Abacus Data Systems, Inc. ) My understanding is AbacusLaw was bought out by CARET and now pushing their cloud based CMS. Support has always sucked with AbacusLaw. Again, our latest 10+ issues has been going on since 2/13/2023 and it is now 5/18/2023. Abacus STILL does not know how to fix our issues!!! For $60/month per user, you think they would have better support. I have in the process of canceling our contract for breach of contract due to support and the issues for the last 3 months and going with a new CMS. However, the partners of the firm want to stick with a self-hosted (stand alone) CMS, and they are few and far between anymore. Verified User Read full review	ZenCase No answers on this topic
Pros	CARET (Abacus Data Systems, Inc. ) Security Organization Easy to use Incentivized Kyndal Duff Paralegal/intake specialist Read full review	ZenCase No answers on this topic
Cons	CARET (Abacus Data Systems, Inc. ) SUPPORT STINKS - As of today we have been having issues for OVER 3 MONTHS, but Abacus now only has ONE Tier II tech, and ONE Tier III tech and neither one have figured out our problem or fixed it! Having a lot of issues since day one We have a self-hosted version and are not on the cloud and the updates usually bring other issues. They don't know the term "if its not broke don't fix it." Verified User Read full review	ZenCase No answers on this topic
Support Rating	CARET (Abacus Data Systems, Inc. ) The support is generally good and relatively quick BUT when there is a new product or something they want you to buy, I have felt a bit harassed at that point by sales but when I have an issue I don't feel like support jumps on it as quick. Incentivized Kyndal Duff Paralegal/intake specialist Read full review	ZenCase No answers on this topic
Alternatives Considered	CARET (Abacus Data Systems, Inc. ) I did not evaluate MyCase when we selected AbacusLaw. I did not select AbacusLaw and was not involved at that time in the decision. I am evaluating MyCase NOW to REPLACE AbacusLaw. Verified User Read full review	ZenCase No answers on this topic
Return on Investment	CARET (Abacus Data Systems, Inc. ) We have been using Abacus (and previously Amicus) for so long it is hard to tell. Incentivized Kyndal Duff Paralegal/intake specialist Read full review	ZenCase No answers on this topic
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