TrustRadius

AbacusLaw by CARET vs. ZenCase

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
AbacusLaw by CARET
Score 5.8 out of 10
N/A
AbacusLaw is a case management software that tracks hours and processes billing touting a functional mobile application, from AbacusNext in San Diego.N/A
ZenCase
Score 0.0 out of 10
N/A
Developed by attorneys, ZenCase is a cloud-based law practice software that helps to make administrative tasks easier. Legal Administrators are being consumed with double accounting entries, billing, trust accounting, providing attorneys updates on collections. Partners struggle with reporting, managing firm knowledge and firm productivity. Attorneys are challenged organizing case information, capturing time and document management. ZenCase aims to solve these problems.
$999
per year per user
Pricing
AbacusLaw by CARETZenCase
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
AbacusLaw by CARETZenCase
Free Trial
NoYes
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details——
More Pricing Information
Community Pulse
AbacusLaw by CARETZenCase
User Ratings
AbacusLaw by CARETZenCase
Likelihood to Recommend
1.0
(2 ratings)
-
(0 ratings)
Support Rating
7.0
(1 ratings)
-
(0 ratings)
User Testimonials
AbacusLaw by CARETZenCase
Likelihood to Recommend
CARET (Abacus Data Systems, Inc. )
My understanding is AbacusLaw was bought out by CARET and now pushing their cloud based CMS. Support has always sucked with AbacusLaw. Again, our latest 10+ issues has been going on since 2/13/2023 and it is now 5/18/2023. Abacus STILL does not know how to fix our issues!!! For $60/month per user, you think they would have better support. I have in the process of canceling our contract for breach of contract due to support and the issues for the last 3 months and going with a new CMS. However, the partners of the firm want to stick with a self-hosted (stand alone) CMS, and they are few and far between anymore.
Verified User
Anonymous
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ZenCase
No answers on this topic
Pros
CARET (Abacus Data Systems, Inc. )
  • Security
  • Organization
  • Easy to use
KD
Kyndal Duff
Paralegal/intake specialist
Read full review
ZenCase
No answers on this topic
Cons
CARET (Abacus Data Systems, Inc. )
  • SUPPORT STINKS - As of today we have been having issues for OVER 3 MONTHS, but Abacus now only has ONE Tier II tech, and ONE Tier III tech and neither one have figured out our problem or fixed it!
  • Having a lot of issues since day one
  • We have a self-hosted version and are not on the cloud and the updates usually bring other issues. They don't know the term "if its not broke don't fix it."
Verified User
Anonymous
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ZenCase
No answers on this topic
Support Rating
CARET (Abacus Data Systems, Inc. )
The support is generally good and relatively quick BUT when there is a new product or something they want you to buy, I have felt a bit harassed at that point by sales but when I have an issue I don't feel like support jumps on it as quick.
KD
Kyndal Duff
Paralegal/intake specialist
Read full review
ZenCase
No answers on this topic
Alternatives Considered
CARET (Abacus Data Systems, Inc. )
I did not evaluate MyCase when we selected AbacusLaw. I did not select AbacusLaw and was not involved at that time in the decision. I am evaluating MyCase NOW to REPLACE AbacusLaw.
Verified User
Anonymous
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ZenCase
No answers on this topic
Return on Investment
CARET (Abacus Data Systems, Inc. )
  • We have been using Abacus (and previously Amicus) for so long it is hard to tell.
KD
Kyndal Duff
Paralegal/intake specialist
Read full review
ZenCase
No answers on this topic
ScreenShots