TrustRadius

Abstrakt vs. CallMiner Eureka

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Abstrakt
Score 8.0 out of 10
N/A
Abstrakt provides Real-Time Call Coaching software that features automated playbooks, real-time objection handling, QA on 100% of calls, transcripts & audio recordings, with the goal of offering teams what they need while live on a call, and eliminating the need for QA while having compliance on autopilot. Abstrakt integrates with dialers or sales engagement platforms. Abstrakt’s real-time call…N/A
CallMiner Eureka
Score 9.0 out of 10
N/A
CallMiner provides conversation analytics to drive business performance improvement. Powered by artificial intelligence and machine learning, CallMiner delivers a platform to analyze omnichannel customer interactions at scale, allowing organizations to interpret sentiment and identify patterns to reveal deep understanding from every conversation.N/A
Pricing
AbstraktCallMiner Eureka
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
AbstraktCallMiner Eureka
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details——
More Pricing Information
Community Pulse
AbstraktCallMiner Eureka
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AbstraktCallMiner Eureka
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Medium-sized Companies
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Score 8.7 out of 10
Enterprises
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User Ratings
AbstraktCallMiner Eureka
Likelihood to Recommend
-
(0 ratings)
8.0
(5 ratings)
Support Rating
-
(0 ratings)
9.0
(2 ratings)
User Testimonials
AbstraktCallMiner Eureka
Likelihood to Recommend
Abstrakt Software
No answers on this topic
CallMiner
Call history tracking functionalities and the ability to manage different contacts are effective through CallMiner Eureka's capabilities. Setting the interface is an easy task and the quality of the tool services is an incredible and easy communication platform for the members of the different projects. The tool has effective scheduling functions and easy project management tools which allows effective data import through the integration tools.
Annette Gilmour | TrustRadius Reviewer
Annette Gilmour
Senior Project Manager
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Pros
Abstrakt Software
No answers on this topic
CallMiner
  • Intent scoring
  • Custom User Dashboards
  • Drill down to each touchpoint experience
Verified User
Anonymous
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Cons
Abstrakt Software
No answers on this topic
CallMiner
  • Admin tools such as integration/ingestion tracking.
Verified User
Anonymous
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Support Rating
Abstrakt Software
No answers on this topic
CallMiner
We have not yet had to contact support for our Eureka service.
LB
Lenny Byers
Service Support Specialist
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Alternatives Considered
Abstrakt Software
No answers on this topic
CallMiner
CallMiner Eureka was stronger in reporting but weaker inaccuracy. It provided good reports to focus our QA program and individuals but sometimes the interpretation of the statements was wrong.
MG
Mark Goin
Consultant
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Return on Investment
Abstrakt Software
No answers on this topic
CallMiner
  • Easy to engage with customers.
  • Effective project communication platform.
  • Easy to provide reports and also manage contacts list.
Annette Gilmour | TrustRadius Reviewer
Annette Gilmour
Senior Project Manager
Read full review
ScreenShots