Access PeopleXD vs. Verint Workforce Management

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Access PeopleXD
Score 6.0 out of 10
N/A
Access PeopleXD is a mobile-first, 100% SaaS HR and Payroll solution that connects processes from hire to retire including Payroll, People Management, Workforce Management, Talent, Recruitment, Learn, Compliance and Analytics.N/A
Verint Workforce Management
Score 8.6 out of 10
N/A
Verint Workforce Management™ is a cloud contact center application that uses automation to simplify forecasting and scheduling staff and bots. The solution scales to accommodate a varying number of employees, channels, schedule types, and request automation to meet the needs of mid-sized to enterprise organizations. Verint aims to help its customers achieve: Lower costs by eliminating overstaffing and unnecessary overtime Reduced attrition rates and increased…N/A
Pricing
Access PeopleXDVerint Workforce Management
Editions & Modules
No answers on this topic
WFM Enterprise
-
per month per user
WFM Enterprise
-
per month Per volume
WFM Enterprise
-
per month per user
WFM Enterprise
-
per month Per volume
Offerings
Pricing Offerings
Access PeopleXDVerint Workforce Management
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoYes
Entry-level Setup FeeNo setup feeNo setup fee
Additional DetailsVerint offers a named user pricing model with SaaS and on-premise delivery methods.
More Pricing Information
Community Pulse
Access PeopleXDVerint Workforce Management
Top Pros

No answers on this topic

Top Cons

No answers on this topic

Features
Access PeopleXDVerint Workforce Management
Onboarding
Comparison of Onboarding features of Product A and Product B
Access PeopleXD
7.5
1 Ratings
2% above category average
Verint Workforce Management
-
Ratings
New hire portal8.01 Ratings00 Ratings
Manager tracking tools7.01 Ratings00 Ratings
Performance and Goals
Comparison of Performance and Goals features of Product A and Product B
Access PeopleXD
7.7
1 Ratings
6% above category average
Verint Workforce Management
-
Ratings
Corporate goal setting9.01 Ratings00 Ratings
Individual goal setting7.01 Ratings00 Ratings
Performance tracking7.01 Ratings00 Ratings
Performance Management
Comparison of Performance Management features of Product A and Product B
Access PeopleXD
7.3
1 Ratings
7% above category average
Verint Workforce Management
-
Ratings
Performance plans9.01 Ratings00 Ratings
Performance improvement plans7.01 Ratings00 Ratings
Review status tracking6.01 Ratings00 Ratings
Succession Planning
Comparison of Succession Planning features of Product A and Product B
Access PeopleXD
6.0
1 Ratings
18% below category average
Verint Workforce Management
-
Ratings
Create succession plans/pools6.01 Ratings00 Ratings
Recruiting / ATS
Comparison of Recruiting / ATS features of Product A and Product B
Access PeopleXD
8.0
1 Ratings
9% above category average
Verint Workforce Management
-
Ratings
Job Requisition Management8.01 Ratings00 Ratings
Applicant Tracking8.01 Ratings00 Ratings
Notifications and Alerts8.01 Ratings00 Ratings
Workforce Management Software Features
Comparison of Workforce Management Software Features features of Product A and Product B
Access PeopleXD
-
Ratings
Verint Workforce Management
4.0
1 Ratings
0% above category average
Scheduling and Shift Management00 Ratings7.31 Ratings
Workforce Reporting and Analytics00 Ratings4.51 Ratings
Mobile Accessibility00 Ratings6.41 Ratings
Staffing Forecasting and Resource Planning00 Ratings1.01 Ratings
Shift Swapping and Time-Off Requests00 Ratings1.01 Ratings
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Access PeopleXDVerint Workforce Management
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Oracle Fusion Cloud HCM
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Paypro Workforce Management
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Score 9.6 out of 10
Enterprises
Oracle Fusion Cloud HCM
Oracle Fusion Cloud HCM
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User Ratings
Access PeopleXDVerint Workforce Management
Likelihood to Recommend
9.0
(1 ratings)
8.9
(88 ratings)
Likelihood to Renew
-
(0 ratings)
7.8
(12 ratings)
Usability
-
(0 ratings)
6.9
(7 ratings)
Support Rating
-
(0 ratings)
6.9
(5 ratings)
In-Person Training
-
(0 ratings)
6.4
(1 ratings)
Online Training
-
(0 ratings)
6.4
(1 ratings)
Implementation Rating
-
(0 ratings)
7.3
(5 ratings)
User Testimonials
Access PeopleXDVerint Workforce Management
Likelihood to Recommend
The Access Group
It is very useful for the medium size or large scale of businesses, it almost settled down the HR and payroll basis transactions just click away. In this digital era it also provides you a desktop free or desktop away environment (accessible via cellphone). You may use it to extract your payslip, mark your leave, generate a report as an when it required
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Verint
Verint WFM enables employees to have a predictable schedule that they can control the changes they need to make (creating flexibility and amazing employee engagement). Verint is a nice one-stop shop for all data and metrics with the scorecards, too
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Pros
The Access Group
  • People management
  • Payroll management
  • Talent management
  • Digital Learning
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Verint
  • Forecasting. We are regularly 97% - 99% accurate on our forecasts.
  • Performance Management - Verint does an excellent job allowing the business to create custom KPIs and the ability to track employee's performance.
  • Measuring Back Office workload and Performance - We use DPA with WFM to track administrative tasks and total workload to allow us to create an accurate staffing model.
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Cons
The Access Group
  • Provide easy ways for customization
  • Provide more ways for integration of processes
  • Provide access at user level to prepare reports, drag and drop basis
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Verint
  • Ability to properly optimize events, classes, coachings, etc for Outbound specific groups.
  • Having Verint forecast lists for queues after adding historical weeks in.
  • Removing someone from a class that has moved to another organization and is no longer visible within mine.
  • No limit on the number of pauses. This is causing a major issue at my company around adherence and a lot of unnecessary time for my team to go in and add exceptions in order to have their adherence look correct.
  • When submitting a coaching request in the module, give the submitter the ability to select all of their employees but also select only one employee per session. This is the biggest complaint among the staff about using the Coaching Module. They don't like that they have to submit multiple requests for One-on-Ones for each employee and would prefer to submit one request and have it communicated to Verint Workforce Management that there should only be one person in each session.
  • Sorting by shift event time is no longer an option in the Calendar screen.
  • I preferred the Calendar screen when I was able to view all employees at once, and now it is limited to 50 per page.
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Likelihood to Renew
The Access Group
No answers on this topic
Verint
Whilst Verint Workforce Management is doing much of the work we were hoping it would do, there are some limitations that cause hesitancy when deciding if it is the tool for the future. No further exploration has taken place to seek alternatives to date. It is good for the Contact element of our business but not for the rest of the business, meaning we have to use two planning tools currently.
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Usability
The Access Group
No answers on this topic
Verint
For a smaller sized contact center who was previously using excel spreadsheets I feel we have had as of a transition into the program as one could expect. Not only did we go live with a cloud based WFM tool but we also launched a new CRM and telephony system on the same day so it was a lot for our contact center to take in but it has been done with ease
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Support Rating
The Access Group
No answers on this topic
Verint
Verint Support is exceptional. I've never had an issue where the Verint Support analyst was lacking knowledge, didn't take the issue seriously, or not tried working with us to fix our quirky setups. Realizing that each business is different, has different needs, and there isn't a cookie-cutter solution for everyone ... Verint Support always continues to shine for us and help us out when needed.
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In-Person Training
The Access Group
No answers on this topic
Verint
Training was covered in full day sessions that went very fast with no way of recording the information for later review. This made it hard to capture & retain all the details of information.
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Online Training
The Access Group
No answers on this topic
Verint
Training is more broad on specific use cases. It would be good to have training based on our current situations as we deal with so many unique setups & client needs.
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Implementation Rating
The Access Group
No answers on this topic
Verint
The team helping us did a great job training our WFM leaders on how to use the tool from forecasting, to schedule updates to maintenance. They allowed us to be involved in implementation but also did a lot of the initial heavy lifting allowing us to stay focussed on the tasks at hand. It was a great experience and one I would hope occurs again should we ever need to implement a new tool again.
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Alternatives Considered
The Access Group
Access people HR suite (people XD) having a complete package as per the requirement of medium or large scale of businesses, all the HR and payroll related opts and benefits may gets via single window, but for the small businesses/enterprises its of very high cost and not useful on optimize level
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Verint
Another product we use is Intradiem. I don't use it that much and we also use Genesys Decisions, but I feel like Genesys Decisions is completely different from Vernint in itself and there's no comparison for what we use it for because we use it more for forecasting, like scheduling events for our customer service reps to be available at certain on peak and off-peak hours to make sure we have the right staff. And I don't really use it, so we have 10 engineers and we all do different products and I don't use Intradiem that much, so I wouldn't be able to say all good.
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Return on Investment
The Access Group
  • Time saving for business
  • Cost saving for business
  • Effective and efficient system to use
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Verint
  • We were then able to recognize trends and patterns
  • Once trends and productivity issues were addressed, we could then manage workflow and day to day activities such as training and meetings - ultimately optimizing time, forecasting, and staffing expectations.
  • Meeting service level goals is now manageable in most cases, allowing improvement across the board.
Read full review
ScreenShots

Verint Workforce Management Screenshots

Screenshot of Tracking QueueScreenshot of Employee Schedule on MobileScreenshot of WFM DashboardScreenshot of Forecast & schedulingScreenshot of Employee Time Off Request Details on MobileScreenshot of Swap Post Options