What users are saying about
28 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 7.7 out of 100
Based on 28 reviews and ratings
3 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 8 out of 100
Based on 3 reviews and ratings
Attribute Ratings
- Symantec IGA (formerly Layer7 Identity Suite, from CA) is rated higher in 1 area: Likelihood to Recommend
Likelihood to Recommend
7.6
SolarWinds Access Rights Manager (ARM)
76%
13 Ratings

9.0
Symantec IGA
90%
1 Rating
Likelihood to Renew
9.1
SolarWinds Access Rights Manager (ARM)
91%
2 Ratings

Symantec IGA
N/A
0 Ratings
Usability
5.5
SolarWinds Access Rights Manager (ARM)
55%
1 Rating

Symantec IGA
N/A
0 Ratings
Availability
8.2
SolarWinds Access Rights Manager (ARM)
82%
1 Rating

Symantec IGA
N/A
0 Ratings
Performance
7.3
SolarWinds Access Rights Manager (ARM)
73%
1 Rating

Symantec IGA
N/A
0 Ratings
Support Rating
4.5
SolarWinds Access Rights Manager (ARM)
45%
1 Rating

Symantec IGA
N/A
0 Ratings
Implementation Rating
6.8
SolarWinds Access Rights Manager (ARM)
68%
2 Ratings

Symantec IGA
N/A
0 Ratings
Product Scalability
4.5
SolarWinds Access Rights Manager (ARM)
45%
1 Rating

Symantec IGA
N/A
0 Ratings
Likelihood to Recommend
SolarWinds Access Rights Manager (ARM)
It [SolarWinds Access Rights Manager (ARM)] is well suited for small to medium sized companies who want to enhance and ease up their daily work. As well as it is suited for organized structures, it has its problems with very complex environments. For example, if you are working with direct and multiple permissions instead of having more granular group based permissions.

Verified User
Administrator in Information Technology
Information Technology & Services Company, 201-500 employeesSymantec IGA
If an organization is looking for a good comprehensive identity management/governance suite that is easy to implement, CA identity manager may be a good/robust product. It is best to understand specific use case for your organization and try out the product before a final purchase decision as is the case with all sw products.
customer service leader
ifoxComputer Software, 1001-5000 employees
Pros
SolarWinds Access Rights Manager (ARM)
- SolarWinds Access Rights Manager is easy to set up and configure. We had the first report generated in a few hours.
- The automated feature for the reports is great. We just set it and forget it and now the reports get emailed on schedule.

Verified User
Employee in Information Technology
Oil & Energy Company, 501-1000 employeesSymantec IGA
- It has complete identity management and governance capabilities equipped with a simple, intuitive user experience and helps simplify processes such as user access requests and access certifications. This in turn helps in improved productivity and user satisfaction.
customer service leader
ifoxComputer Software, 1001-5000 employees
Cons
SolarWinds Access Rights Manager (ARM)
- Licensing model when we changed over to SolarWinds was [I feel] a nightmare. It needs to be more streamlined and SolarWinds needs to understand what their customers require. When we changed over to SolarWinds we found it very hard to get answers to what modules we were still licensed for.
- Our current system is not functioning. We can't login to the application with the accounts we created that were working. The error that appears doesn't help to resolve it. So at present we just renewed licenses for this year and we can't use the system.

Verified User
Team Lead in Information Technology
Government Administration Company, 501-1000 employeesSymantec IGA
- Bringing on new users and removing existing user when new employee/contractors join or leave an organization can be improved by linking directly to HR module.
- The slightly complicated GUI makes drill down difficult for a new user.
customer service leader
ifoxComputer Software, 1001-5000 employees
Pricing Details
SolarWinds Access Rights Manager (ARM)
General
Free Trial
Yes
Free/Freemium Version
—Premium Consulting/Integration Services
—Entry-level set up fee?
No
Starting Price
—Symantec IGA
General
Free Trial
—Free/Freemium Version
—Premium Consulting/Integration Services
—Entry-level set up fee?
No
Starting Price
—Likelihood to Renew
SolarWinds Access Rights Manager (ARM)
SolarWinds Access Rights Manager (ARM) 9.1
Based on 2 answers
It is in place and working. No time or money to consider anything else.

Verified User
Vice-President in Information Technology
Financial Services Company, 51-200 employeesSymantec IGA
No score
No answers yet
No answers on this topic
Usability
SolarWinds Access Rights Manager (ARM)
SolarWinds Access Rights Manager (ARM) 5.5
Based on 1 answer
End user experience is much better than administration

Verified User
Vice-President in Information Technology
Financial Services Company, 51-200 employeesSymantec IGA
No score
No answers yet
No answers on this topic
Reliability and Availability
SolarWinds Access Rights Manager (ARM)
SolarWinds Access Rights Manager (ARM) 8.2
Based on 1 answer
On occasion the server will need to be restarted to get things running again

Verified User
Vice-President in Information Technology
Financial Services Company, 51-200 employeesSymantec IGA
No score
No answers yet
No answers on this topic
Performance
SolarWinds Access Rights Manager (ARM)
SolarWinds Access Rights Manager (ARM) 7.3
Based on 1 answer
Satisfactory performance

Verified User
Vice-President in Information Technology
Financial Services Company, 51-200 employeesSymantec IGA
No score
No answers yet
No answers on this topic
Support Rating
SolarWinds Access Rights Manager (ARM)
SolarWinds Access Rights Manager (ARM) 4.5
Based on 1 answer
Very slow response times and sometimes I found the solution and ended up sharing it with support

Verified User
Vice-President in Information Technology
Financial Services Company, 51-200 employeesSymantec IGA
No score
No answers yet
No answers on this topic
Implementation Rating
SolarWinds Access Rights Manager (ARM)
SolarWinds Access Rights Manager (ARM) 6.8
Based on 2 answers
It was my first exposure to this type of product and I wasn’t given the time to figure out how best to implement it. I would say get a plan together of what you are tying to accomplish first

Verified User
Vice-President in Information Technology
Financial Services Company, 51-200 employeesSymantec IGA
No score
No answers yet
No answers on this topic
Alternatives Considered
SolarWinds Access Rights Manager (ARM)
I found the installation and configuration to be much easier and more straightforward. What also assisted in the decision to go with Access Rights Manager, was the fact we already made use of Solarwinds products. Knowing from previous experiences with their support staff, meant we knew how great their after-hours support was whenever we had any technical issues with the platform. We felt it would be better to keep it all under one roof so to speak

Verified User
Professional in Information Technology
Government Relations Company, 501-1000 employeesSymantec IGA
The final contenders were CA and Oracle - Oracle was tedious to implement and maintain while on the other hand CA was easy to implement and maintain and came at a much lower price.
customer service leader
ifoxComputer Software, 1001-5000 employees
Scalability
SolarWinds Access Rights Manager (ARM)
SolarWinds Access Rights Manager (ARM) 4.5
Based on 1 answer
No experience with this

Verified User
Vice-President in Information Technology
Financial Services Company, 51-200 employeesSymantec IGA
No score
No answers yet
No answers on this topic
Return on Investment
SolarWinds Access Rights Manager (ARM)
- Team leads recieve automated reports of permissions within their team, and it allows them to proactively audit their team members
- Security specialists have really clear dashboards to audit individuals
- We can be sure we never leave a permission open after a person leaves
Security Officer
IXON CloudInformation Technology and Services, 51-200 employees
Symantec IGA
- For us, it was a fairly easy implementation over 60 day period that provided ROI fairly quickly
customer service leader
ifoxComputer Software, 1001-5000 employees