What users are saying about

Freedom CMS vs MadCap Software

Freedom CMS
12 Ratings
MadCap Software
11 Ratings

Freedom CMS

12 Ratings
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Score 7.7 out of 100

Based on 12 reviews and ratings

MadCap Software

11 Ratings
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Score 7.4 out of 100

Based on 11 reviews and ratings

Feature Set Ratings

    Security

    8.9

    Freedom CMS

    89%

    MadCap Software

    Feature Set Not Supported
    N/A
    Accrisoft Freedom ranks higher in 1/1 features
    Accrisoft Freedom ranks higher in 1/1 features

    Role-based user permissions

    8.9
    89%
    2 Ratings
    N/A
    0 Ratings

    Web Content Creation

    7.6

    Freedom CMS

    76%

    MadCap Software

    Feature Set Not Supported
    N/A
    Accrisoft Freedom ranks higher in 8/8 features
    Accrisoft Freedom ranks higher in 8/8 features

    WYSIWYG editor

    7.7
    77%
    3 Ratings
    N/A
    0 Ratings

    Code quality / cleanliness

    8.6
    86%
    3 Ratings
    N/A
    0 Ratings

    Admin section

    8.0
    80%
    3 Ratings
    N/A
    0 Ratings

    Page templates

    8.3
    83%
    3 Ratings
    N/A
    0 Ratings

    Library of website themes

    4.3
    43%
    2 Ratings
    N/A
    0 Ratings

    Mobile optimization / responsive design

    7.2
    72%
    2 Ratings
    N/A
    0 Ratings

    Publishing workflow

    8.8
    88%
    2 Ratings
    N/A
    0 Ratings

    Form generator

    7.8
    78%
    3 Ratings
    N/A
    0 Ratings

    Web Content Management

    7.8

    Freedom CMS

    78%

    MadCap Software

    Feature Set Not Supported
    N/A
    Accrisoft Freedom ranks higher in 5/5 features
    Accrisoft Freedom ranks higher in 5/5 features

    Content taxonomy

    8.3
    83%
    3 Ratings
    N/A
    0 Ratings

    SEO support

    7.8
    78%
    3 Ratings
    N/A
    0 Ratings

    Bulk management

    7.4
    74%
    2 Ratings
    N/A
    0 Ratings

    Availability / breadth of extensions

    7.7
    77%
    2 Ratings
    N/A
    0 Ratings

    Community / comment management

    8.0
    80%
    2 Ratings
    N/A
    0 Ratings

    Attribute Ratings

    • Accrisoft Freedom is rated higher in 1 area: Likelihood to Recommend

    Likelihood to Recommend

    8.2

    Freedom CMS

    82%
    4 Ratings
    6.7

    MadCap Software

    67%
    4 Ratings

    Likelihood to Renew

    1.0

    Freedom CMS

    10%
    1 Rating

    MadCap Software

    N/A
    0 Ratings

    Usability

    Freedom CMS

    N/A
    0 Ratings
    3.0

    MadCap Software

    30%
    1 Rating

    Support Rating

    8.2

    Freedom CMS

    82%
    2 Ratings

    MadCap Software

    N/A
    0 Ratings

    Likelihood to Recommend

    Freedom CMS

    The only thing I believe Accrisoft Freedom is not as well suited is for large e-commerce sites. Accrisoft Freedom actually has an E-commerce module and can do products and online sales, however if this is the majority of what your business does (or your clients' businesses), I would recommend an E-commerce focused CMS.
    For almost all other circumstances I can think of though, I would recommend Accrisoft Freedom - ma and pa shops on up to a corporation.

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    Anonymous | TrustRadius Reviewer
    Verified User
    View all 4 answers on this topic

    MadCap Software

    MadCap Flare has its problems, but it serves our team well as an authoring software. This would not be the case if we needed to regularly collaborate on articles, as Flare is prone to conflict issues when another person dares to breathe near an open topic. When working individually, though, it's fine. I'd love to see improvements to design, performance, and stability, but Flare remains one of the best softwares on the market for our needs as an authoring team. MadCap Central is well-suited to internal reviewing when every member is comfortable with Flare (the errors it tends to introduce set aside). SMEs, though, tend to find it hard to use. It's cluttered, some styles don't render, and it just seems like a failed attempt to reproduce Google Docs. I'd love to see improvements there, to help get our SMEs to want to use Central.

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    Anonymous | TrustRadius Reviewer
    Verified User
    View all 4 answers on this topic

    Pros

    Freedom CMS

    • Hosting and maintenance is taken care of. Due to it being proprietary software, everything is built to work together.
    • Simple to use. Basic functionality for websites is built in without having to dig through thousands of potential options.
    • Development is straightforward...no backend languages required. So if someone wants a unique layout for a portfolio, it's very simple to add a new content type and build the new layout using basic html and css.

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    Anonymous | TrustRadius Reviewer
    Verified User
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    MadCap Software

    • Snippets, variables, and conditioning are all good
    • Once you set it up, updating Help websites is easy.

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    Cameron Michael Rhoads | TrustRadius Reviewer
    Cameron Michael Rhoads
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    Cons

    Freedom CMS

    • Their preview setup for reviewing page changes prior to pushing them live is not good. You basically have to push things live to see how they will look, then go back and tweak it, while the changes in progress are live on the site. They need a sandbox, or a better preview feature within the backend so you dont have to keep pushing changes live to test out functionality.
    • Integration with outside tools is non existent. Instead of trying to force people to use their modules or features it would make much more sense to more easily integrate with leading tools in niche spaces.
    • The UI is pretty old. It could use a big refresh. Things like drag and drop builders and functionality should be standard these days. This is also a plus for non tech savvy users as it keeps their page structures to what works without letting people tinker. But if you want to tinker and be a higher end user Freedom isn't the best bet.

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    Chris Theisen | TrustRadius Reviewer
    Chris Theisen
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    MadCap Software

    • The software is often quite buggy, and certain bugs seem to date back nearly a decade and still persist.
    • Customizing shortcuts is often an ordeal.

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    Anonymous | TrustRadius Reviewer
    Verified User
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    Pricing Details

    Freedom CMS

    General

    Free Trial
    —
    Free/Freemium Version
    —
    Premium Consulting/Integration Services
    —
    Entry-level set up fee?
    No

    Starting Price

    $100 per month

    Freedom CMS Editions & Modules

    —
    Additional Pricing Details
    —

    MadCap Software

    General

    Free Trial
    Yes
    Free/Freemium Version
    —
    Premium Consulting/Integration Services
    Yes
    Entry-level set up fee?
    No

    Starting Price

    $167 per month

    MadCap Software Editions & Modules

    Edition
    MadCap Flare$1,9991
    MadCap Central$1,5001
    MadCap AMS$2,9991
    1. per year
    Additional Pricing Details
    Includes a 12-month Platinum-level Maintenance Plan.

    Likelihood to Renew

    Freedom CMS

    Freedom CMS 1.0
    Based on 1 answer
    We switched to WordPress; it was out of my control.

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    Mark A. Buckawicki | TrustRadius Reviewer
    Mark A. Buckawicki
    View all 1 answers on this topic

    MadCap Software

    No score
    No answers yet
    No answers on this topic

    Usability

    Freedom CMS

    No score
    No answers yet
    No answers on this topic

    MadCap Software

    MadCap Software 3.0
    Based on 1 answer
    MadCap Flare is in desperate need of an overall redesign. It relies heavily on dozens and dozens of tiny buttons that contain dozens of nested features. Clicking the wrong button can cause your software to freeze and crash. Building targets can be an absolute mystery, as far as all the files involved. It also has a tendency to freeze and crash. There's typically a huge learning curve for new hires who've never used it--nothing is intuitive.

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    Anonymous | TrustRadius Reviewer
    Verified User
    View all 1 answers on this topic

    Support Rating

    Freedom CMS

    Freedom CMS 8.2
    Based on 2 answers
    This rating is based on personal experience only. I believe majority of people would say their support is top notch & 10/10. The only reason I am personally am giving it lower is because I consider my self a much more advanced user of Freedom than their typical Solution Provider developers. Because I am advanced, I troubleshoot my own issues pretty in-depth before I even contact Accrisoft support. Therefore sometimes I feel it takes longer to get the researched & specific answer I need vs. a simple support question would.

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    Anonymous | TrustRadius Reviewer
    Verified User
    View all 2 answers on this topic

    MadCap Software

    No score
    No answers yet
    No answers on this topic

    Alternatives Considered

    Freedom CMS

    In all honesty, we have been moving away from Accrisoft Freedom due to its lack of customizability. We as an agency generally prefer open source solutions since our client base primarily consists of those looking for a more custom solution that can be built off of in the future. While yes, these tend to need more care and attention, they have benefited us more.

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    Anonymous | TrustRadius Reviewer
    Verified User
    View all 4 answers on this topic

    MadCap Software

    I wish Google Docs would work for our purposes, but it doesn't have a lot of the technical writing features we need. Using Google Docs would make reviewing and edits much much quicker, but we need MadCap to house all our documents for our Help website.

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    Cameron Michael Rhoads | TrustRadius Reviewer
    Cameron Michael Rhoads
    View all 4 answers on this topic

    Return on Investment

    Freedom CMS

    • This was the first CMS we had at our company so hard to say positive or negative impact.
    • Prior to this CMS there was a static site that html files had to be ftp to a company to have the site updated. So from that standpoint it made updating the site much less expensive.
    • Compared to a tool like Wordpress this is much more secure and easier to manage, but since we outsource that portion of it to the company that built the site we dont realize those gains.

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    Chris Theisen | TrustRadius Reviewer
    Chris Theisen
    View all 4 answers on this topic

    MadCap Software

    • Saves time by offering a way to sync documents with other teammates.
    • Often requires time to troubleshoot random errors or bugs that pop up with seemingly no cause.

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    Anonymous | TrustRadius Reviewer
    Verified User
    View all 4 answers on this topic

    Screenshots

    Freedom CMS

    —

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