What users are saying about
11 Ratings
11 Ratings
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Score 10 out of 100
8 Ratings
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Score 6.8 out of 100

Likelihood to Recommend

Freedom CMS

The only thing I believe Accrisoft Freedom is not as well suited is for large e-commerce sites. Accrisoft Freedom actually has an E-commerce module and can do products and online sales, however if this is the majority of what your business does (or your clients' businesses), I would recommend an E-commerce focused CMS.
For almost all other circumstances I can think of though, I would recommend Accrisoft Freedom - ma and pa shops on up to a corporation.
Anonymous | TrustRadius Reviewer

MadCap Software

MadCap Flare has its problems, but it serves our team well as an authoring software. This would not be the case if we needed to regularly collaborate on articles, as Flare is prone to conflict issues when another person dares to breathe near an open topic. When working individually, though, it's fine. I'd love to see improvements to design, performance, and stability, but Flare remains one of the best softwares on the market for our needs as an authoring team. MadCap Central is well-suited to internal reviewing when every member is comfortable with Flare (the errors it tends to introduce set aside). SMEs, though, tend to find it hard to use. It's cluttered, some styles don't render, and it just seems like a failed attempt to reproduce Google Docs. I'd love to see improvements there, to help get our SMEs to want to use Central.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Security

Freedom CMS
8.9
MadCap Software
Role-based user permissions
Freedom CMS
8.9
MadCap Software

Web Content Creation

Freedom CMS
7.6
MadCap Software
WYSIWYG editor
Freedom CMS
7.7
MadCap Software
Code quality / cleanliness
Freedom CMS
8.6
MadCap Software
Admin section
Freedom CMS
8.0
MadCap Software
Page templates
Freedom CMS
8.3
MadCap Software
Library of website themes
Freedom CMS
4.3
MadCap Software
Mobile optimization / responsive design
Freedom CMS
7.2
MadCap Software
Publishing workflow
Freedom CMS
8.8
MadCap Software
Form generator
Freedom CMS
7.8
MadCap Software

Web Content Management

Freedom CMS
7.8
MadCap Software
Content taxonomy
Freedom CMS
8.3
MadCap Software
SEO support
Freedom CMS
7.8
MadCap Software
Bulk management
Freedom CMS
7.4
MadCap Software
Availability / breadth of extensions
Freedom CMS
7.7
MadCap Software
Community / comment management
Freedom CMS
8.0
MadCap Software

Pros

Freedom CMS

  • Hosting and maintenance is taken care of. Due to it being proprietary software, everything is built to work together.
  • Simple to use. Basic functionality for websites is built in without having to dig through thousands of potential options.
  • Development is straightforward...no backend languages required. So if someone wants a unique layout for a portfolio, it's very simple to add a new content type and build the new layout using basic html and css.
Anonymous | TrustRadius Reviewer

MadCap Software

  • Snippets, variables, and conditioning are all good
  • Once you set it up, updating Help websites is easy.
Cameron Michael Rhoads | TrustRadius Reviewer

Cons

Freedom CMS

  • Their preview setup for reviewing page changes prior to pushing them live is not good. You basically have to push things live to see how they will look, then go back and tweak it, while the changes in progress are live on the site. They need a sandbox, or a better preview feature within the backend so you dont have to keep pushing changes live to test out functionality.
  • Integration with outside tools is non existent. Instead of trying to force people to use their modules or features it would make much more sense to more easily integrate with leading tools in niche spaces.
  • The UI is pretty old. It could use a big refresh. Things like drag and drop builders and functionality should be standard these days. This is also a plus for non tech savvy users as it keeps their page structures to what works without letting people tinker. But if you want to tinker and be a higher end user Freedom isn't the best bet.
Chris Theisen | TrustRadius Reviewer

MadCap Software

  • The software is often quite buggy, and certain bugs seem to date back nearly a decade and still persist.
  • Customizing shortcuts is often an ordeal.
Anonymous | TrustRadius Reviewer

Likelihood to Renew

Freedom CMS

Freedom CMS 1.0
Based on 1 answer
We switched to WordPress; it was out of my control.
Mark A. Buckawicki | TrustRadius Reviewer

MadCap Software

No score
No answers yet
No answers on this topic

Usability

Freedom CMS

No score
No answers yet
No answers on this topic

MadCap Software

MadCap Software 3.0
Based on 1 answer
MadCap Flare is in desperate need of an overall redesign. It relies heavily on dozens and dozens of tiny buttons that contain dozens of nested features. Clicking the wrong button can cause your software to freeze and crash. Building targets can be an absolute mystery, as far as all the files involved. It also has a tendency to freeze and crash. There's typically a huge learning curve for new hires who've never used it--nothing is intuitive.
Anonymous | TrustRadius Reviewer

Support Rating

Freedom CMS

Freedom CMS 8.2
Based on 1 answer
This rating is based on personal experience only. I believe majority of people would say their support is top notch & 10/10. The only reason I am personally am giving it lower is because I consider my self a much more advanced user of Freedom than their typical Solution Provider developers. Because I am advanced, I troubleshoot my own issues pretty in-depth before I even contact Accrisoft support. Therefore sometimes I feel it takes longer to get the researched & specific answer I need vs. a simple support question would.
Anonymous | TrustRadius Reviewer

MadCap Software

No score
No answers yet
No answers on this topic

Alternatives Considered

Freedom CMS

In all honesty, we have been moving away from Accrisoft Freedom due to its lack of customizability. We as an agency generally prefer open source solutions since our client base primarily consists of those looking for a more custom solution that can be built off of in the future. While yes, these tend to need more care and attention, they have benefited us more.
Anonymous | TrustRadius Reviewer

MadCap Software

I wish Google Docs would work for our purposes, but it doesn't have a lot of the technical writing features we need. Using Google Docs would make reviewing and edits much much quicker, but we need MadCap to house all our documents for our Help website.
Cameron Michael Rhoads | TrustRadius Reviewer

Return on Investment

Freedom CMS

  • This was the first CMS we had at our company so hard to say positive or negative impact.
  • Prior to this CMS there was a static site that html files had to be ftp to a company to have the site updated. So from that standpoint it made updating the site much less expensive.
  • Compared to a tool like Wordpress this is much more secure and easier to manage, but since we outsource that portion of it to the company that built the site we dont realize those gains.
Chris Theisen | TrustRadius Reviewer

MadCap Software

  • Saves time by offering a way to sync documents with other teammates.
  • Often requires time to troubleshoot random errors or bugs that pop up with seemingly no cause.
Anonymous | TrustRadius Reviewer

Screenshots

Freedom CMS

Pricing Details

Freedom CMS

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

MadCap Software

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

Freedom CMS
8.2
MadCap Software
5.3

Likelihood to Renew

Freedom CMS
1.0
MadCap Software

Usability

Freedom CMS
MadCap Software
3.0

Support Rating

Freedom CMS
8.2
MadCap Software

Add comparison