What users are saying about
12 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 7.7 out of 100
Based on 12 reviews and ratings
11 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 7.4 out of 100
Based on 11 reviews and ratings
Feature Set Ratings
Security
8.9
Freedom CMS
89%
MadCap Software
Feature Set Not Supported
N/A
Accrisoft Freedom ranks higher in 1/1 features
Accrisoft Freedom ranks higher in 1/1 features
Role-based user permissions
8.9
89%
2 Ratings
N/A
0 Ratings
Web Content Creation
7.6
Freedom CMS
76%
MadCap Software
Feature Set Not Supported
N/A
Accrisoft Freedom ranks higher in 8/8 features
Accrisoft Freedom ranks higher in 8/8 features
WYSIWYG editor
7.7
77%
3 Ratings
N/A
0 Ratings
Code quality / cleanliness
8.6
86%
3 Ratings
N/A
0 Ratings
Admin section
8.0
80%
3 Ratings
N/A
0 Ratings
Page templates
8.3
83%
3 Ratings
N/A
0 Ratings
Library of website themes
4.3
43%
2 Ratings
N/A
0 Ratings
Mobile optimization / responsive design
7.2
72%
2 Ratings
N/A
0 Ratings
Publishing workflow
8.8
88%
2 Ratings
N/A
0 Ratings
Form generator
7.8
78%
3 Ratings
N/A
0 Ratings
Web Content Management
7.8
Freedom CMS
78%
MadCap Software
Feature Set Not Supported
N/A
Accrisoft Freedom ranks higher in 5/5 features
Accrisoft Freedom ranks higher in 5/5 features
Content taxonomy
8.3
83%
3 Ratings
N/A
0 Ratings
SEO support
7.8
78%
3 Ratings
N/A
0 Ratings
Bulk management
7.4
74%
2 Ratings
N/A
0 Ratings
Availability / breadth of extensions
7.7
77%
2 Ratings
N/A
0 Ratings
Community / comment management
8.0
80%
2 Ratings
N/A
0 Ratings
Attribute Ratings
- Accrisoft Freedom is rated higher in 1 area: Likelihood to Recommend
Likelihood to Recommend
8.2
Freedom CMS
82%
4 Ratings
6.7
MadCap Software
67%
4 Ratings
Likelihood to Renew
1.0
Freedom CMS
10%
1 Rating
MadCap Software
N/A
0 Ratings
Usability
Freedom CMS
N/A
0 Ratings
3.0
MadCap Software
30%
1 Rating
Support Rating
8.2
Freedom CMS
82%
2 Ratings
MadCap Software
N/A
0 Ratings
Likelihood to Recommend
Freedom CMS
The only thing I believe Accrisoft Freedom is not as well suited is for large e-commerce sites. Accrisoft Freedom actually has an E-commerce module and can do products and online sales, however if this is the majority of what your business does (or your clients' businesses), I would recommend an E-commerce focused CMS.
For almost all other circumstances I can think of though, I would recommend Accrisoft Freedom - ma and pa shops on up to a corporation.
For almost all other circumstances I can think of though, I would recommend Accrisoft Freedom - ma and pa shops on up to a corporation.

Verified User
Professional in Other
Internet Company, 11-50 employeesMadCap Software
MadCap Flare has its problems, but it serves our team well as an authoring software. This would not be the case if we needed to regularly collaborate on articles, as Flare is prone to conflict issues when another person dares to breathe near an open topic. When working individually, though, it's fine. I'd love to see improvements to design, performance, and stability, but Flare remains one of the best softwares on the market for our needs as an authoring team. MadCap Central is well-suited to internal reviewing when every member is comfortable with Flare (the errors it tends to introduce set aside). SMEs, though, tend to find it hard to use. It's cluttered, some styles don't render, and it just seems like a failed attempt to reproduce Google Docs. I'd love to see improvements there, to help get our SMEs to want to use Central.

Verified User
Team Lead in Other
Information Technology & Services Company, 201-500 employeesPros
Freedom CMS
- Hosting and maintenance is taken care of. Due to it being proprietary software, everything is built to work together.
- Simple to use. Basic functionality for websites is built in without having to dig through thousands of potential options.
- Development is straightforward...no backend languages required. So if someone wants a unique layout for a portfolio, it's very simple to add a new content type and build the new layout using basic html and css.

Verified User
Engineer in Engineering
Internet Company, 11-50 employeesMadCap Software
- Snippets, variables, and conditioning are all good
- Once you set it up, updating Help websites is easy.
Technical Writer
UnqorkComputer Software, 201-500 employees
Cons
Freedom CMS
- Their preview setup for reviewing page changes prior to pushing them live is not good. You basically have to push things live to see how they will look, then go back and tweak it, while the changes in progress are live on the site. They need a sandbox, or a better preview feature within the backend so you dont have to keep pushing changes live to test out functionality.
- Integration with outside tools is non existent. Instead of trying to force people to use their modules or features it would make much more sense to more easily integrate with leading tools in niche spaces.
- The UI is pretty old. It could use a big refresh. Things like drag and drop builders and functionality should be standard these days. This is also a plus for non tech savvy users as it keeps their page structures to what works without letting people tinker. But if you want to tinker and be a higher end user Freedom isn't the best bet.
Director of Digital Communication
FlexPACPackaging and Containers, 51-200 employees
MadCap Software
- The software is often quite buggy, and certain bugs seem to date back nearly a decade and still persist.
- Customizing shortcuts is often an ordeal.

Verified User
Employee in Other
Computer Software Company, 201-500 employeesPricing Details
Freedom CMS
General
Free Trial
—Free/Freemium Version
—Premium Consulting/Integration Services
—Entry-level set up fee?
No
Starting Price
$100 per month
Freedom CMS Editions & Modules
—
Additional Pricing Details
—MadCap Software
General
Free Trial
Yes
Free/Freemium Version
—Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No
Starting Price
$167 per month
MadCap Software Editions & Modules
Edition
MadCap Flare | $1,9991 |
---|---|
MadCap Central | $1,5001 |
MadCap AMS | $2,9991 |
- per year
Additional Pricing Details
Includes a 12-month Platinum-level Maintenance Plan.Likelihood to Renew
Freedom CMS
Freedom CMS 1.0
Based on 1 answer
We switched to WordPress; it was out of my control.
Internet Marketing Specialist
The Law Office of Amy L. Klingler, PCInsurance, 11-50 employees
MadCap Software
No score
No answers yet
No answers on this topic
Usability
Freedom CMS
No score
No answers yet
No answers on this topic
MadCap Software
MadCap Software 3.0
Based on 1 answer
MadCap Flare is in desperate need of an overall redesign. It relies heavily on dozens and dozens of tiny buttons that contain dozens of nested features. Clicking the wrong button can cause your software to freeze and crash. Building targets can be an absolute mystery, as far as all the files involved. It also has a tendency to freeze and crash. There's typically a huge learning curve for new hires who've never used it--nothing is intuitive.

Verified User
Team Lead in Other
Information Technology & Services Company, 201-500 employeesSupport Rating
Freedom CMS
Freedom CMS 8.2
Based on 2 answers
This rating is based on personal experience only. I believe majority of people would say their support is top notch & 10/10. The only reason I am personally am giving it lower is because I consider my self a much more advanced user of Freedom than their typical Solution Provider developers. Because I am advanced, I troubleshoot my own issues pretty in-depth before I even contact Accrisoft support. Therefore sometimes I feel it takes longer to get the researched & specific answer I need vs. a simple support question would.

Verified User
Professional in Other
Internet Company, 11-50 employeesMadCap Software
No score
No answers yet
No answers on this topic
Alternatives Considered
Freedom CMS
In all honesty, we have been moving away from Accrisoft Freedom due to its lack of customizability. We as an agency generally prefer open source solutions since our client base primarily consists of those looking for a more custom solution that can be built off of in the future. While yes, these tend to need more care and attention, they have benefited us more.

Verified User
Engineer in Engineering
Internet Company, 11-50 employeesMadCap Software
I wish Google Docs would work for our purposes, but it doesn't have a lot of the technical writing features we need. Using Google Docs would make reviewing and edits much much quicker, but we need MadCap to house all our documents for our Help website.
Technical Writer
UnqorkComputer Software, 201-500 employees
Return on Investment
Freedom CMS
- This was the first CMS we had at our company so hard to say positive or negative impact.
- Prior to this CMS there was a static site that html files had to be ftp to a company to have the site updated. So from that standpoint it made updating the site much less expensive.
- Compared to a tool like Wordpress this is much more secure and easier to manage, but since we outsource that portion of it to the company that built the site we dont realize those gains.
Director of Digital Communication
FlexPACPackaging and Containers, 51-200 employees
MadCap Software
- Saves time by offering a way to sync documents with other teammates.
- Often requires time to troubleshoot random errors or bugs that pop up with seemingly no cause.

Verified User
Employee in Other
Computer Software Company, 201-500 employees