Works, technically.
Updated December 15, 2021

Works, technically.

Cameron Michael Rhoads | TrustRadius Reviewer
Score 5 out of 10
Vetted Review
Verified User

Overall Satisfaction with MadCap Software

MadCap Flare is used by the technical writing team at my company. We use it to write and publish all of our documentation.
  • Snippets, variables, and conditioning are all good
  • Once you set it up, updating Help websites is easy.
  • I use it on a mac with windows parallel and it can be so buggy and laggy.
  • I would love it if the software was entirely cloud-based, like Google Docs.
  • Reviewing in Central is not a good experience, need better review functionality.
  • Variables
  • Conditioning
  • The Help website
  • Negative: Wasted hundreds of hours troubleshooting madcap bugs or quirks.
  • Positive: We have a robust Help website we can update with ease.
I wish Google Docs would work for our purposes, but it doesn't have a lot of the technical writing features we need. Using Google Docs would make reviewing and edits much much quicker, but we need MadCap to house all our documents for our Help website.

Do you think MadCap Flare delivers good value for the price?


Are you happy with MadCap Flare's feature set?


Did MadCap Flare live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of MadCap Flare go as expected?

I wasn't involved with the implementation phase

Would you buy MadCap Flare again?


If you're just building a help website or maybe a lengthy user guide, MadCap is great.

If you're exporting your documents somewhere that doesn't support MadCap integration, there's a chance it'll be more of a headache. For example, we export a lot of our docs to an LMS, and it requires us to build each document on its own. So, even if we update a snippet, we have to re-upload all affected articles.