MadCap Flare and MadCap Central
November 26, 2024

MadCap Flare and MadCap Central

Sarah Newman | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Software Version

MadCap Flare

Overall Satisfaction with MadCap Flare

MadCap Flare is our primary authoring tool for online help and guides. With it we create a single-source for all content, for easy and efficient re-use. We can maintain branches of content, so can create new content without affecting the current online help. We publish and host the content in MadCap Central. We use the analytics available in MadCap Central to monitor the use of our various help systems and to identify search terms being used, to update the help for greater accuracy of terminology or to identify useful topics to add.

Pros

  • Single-sourcing
  • Branching (GIT)
  • Publishing and hosting

Cons

  • Reviewing by internal users / Feedback from customers
  • CSS - easier to use an external tool
  • Skin styles and management
  • We haven't measured this specifically
It takes time to learn, like any flexible, fully-featured tool, but the effort will be repaid. Some of the functionality is a little clunky - like relationships tables - but the team innovates well so I expect these bits of functionality to be replaced over time.
MadCap Flare provides for proper single-sourcing of content for an array of needs. Wikis are incredibly limited, static and hard to manage, and content quickly becomes obsolete.

Do you think MadCap Flare delivers good value for the price?

Yes

Are you happy with MadCap Flare's feature set?

Yes

Did MadCap Flare live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of MadCap Flare go as expected?

I wasn't involved with the implementation phase

Would you buy MadCap Flare again?

Yes

Well suited for any online help, both stand-alone and in-product, context-sensitive or not. Particularly for re-use of any content across help, guides, training materials and so on. The fact that it can be based on GIT means you can integrate the system with GIT-based functions to pull content based on actual commits. Lots of flexibility.

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