ACES (Automated Compliance and Evaluation System) Web Audit Technology vs. Calyx Point

The technology is very well suited for QC audits. It is also flexible enough to create audits for other purposes within the mortgage industry.

It gets the job done for initiating loans. I can't say anything about the marketing tools as I haven't used them but as a de facto technical support person in the company, I have helped many of the loan officers resolve issues (or inform them they are not resolvable yet). One limitation I ran into was property and loan matching. The system allows one property to be matched with multiple liabilities but not the converse. For an investor with a portfolio loan, it was not possible to show one liability relating to multiple properties. This required workarounds. The field for entering properties is very small in list form making review difficult when there are more than a few properties. The interface could be more adjustable. Overall, the program is not well-liked by the loan officers who would prefer a more modern platform, though all surely have some drawbacks. The program appears to have many functions we do not use and it would be preferred if the ones we use worked better.

Incentivized

• Peer comparisons
• Question filtering
• Response resolutions

Incentivized

• I can’t say
• I don’t have any examples
• The suite is a constant thorn in my side

Incentivized

• Reporting is through Business Objects, which requires someone proficient in that technology. If ACES could provide more assistance in this area it would wonderful.
• A more detailed user guide. Not all processes are explained well.
• Provide the ability to view updates in a PDF format so that we can review them at one time instead of one item at a time.

• There is lots of room for improvement as there have been many bugs in the implementation of the new format. Responsiveness to customer needs was inexcusably slow for a change that was years in the planning.
• Many of the calculations seem inconsistent on Fees Worksheet and other pages, including differences in how the information appears when printed vs onscreen.
• The menus are not intuitive and could be much better.
• The user interface is archaic.
• Field links do not work correctly and take a long time to be corrected.

Incentivized

Similarity. It had better pricing and servicing module.

Incentivized

There are several other products available that we will consider when we are able to upgrade from Calyx.

Incentivized

• ACES has assisted in organizing, streamlining and automating our qc processes as well as other required audits.

• The learning curve to proficiency is steep
• My goals of developing a smooth workflow [are] hindered by the lack of Point’s intuitiveness

Incentivized