Overall Satisfaction with ACES (Automated Compliance and Evaluation System) Web Audit Technology™
Our company utilizes ACES for quality control and compliance audits.
- ACES web audit technology is user friendly and easy to use.
- ACES customer service is always accessible, friendly and willing to assist.
- ACES questionnaires are complete, and compliant
- Reporting is through Business Objects, which requires someone proficient in that technology. If ACES could provide more assistance in this area it would wonderful.
- A more detailed user guide. Not all processes are explained well.
- Provide the ability to view updates in a PDF format so that we can review them at one time instead of one item at a time.
- ACES has assisted in organizing, streamlining and automating our qc processes as well as other required audits.
- Tena., Loanlogic and QMR
I believe ACES has a better platform for the audits that we conduct. It allows us to make changes and add questionnaires as they are needed.
The technology is very well suited for QC audits. It is also flexible enough to create audits for other purposes within the mortgage industry.