ACTIVE Endurance vs. Regpack

It is a great thing to use if you are training for an event - especially if that event is using ACTIVE Network to track the participants. Either way, it has great resources for athletes. On race day, it is great for spectators and people wanting to track a participant's progress from afar.

Incentivized

It worked for what we needed but it clearly was not meant to work for youth sports registration. It needed several updates to make it work. I would not recommend it for a youth sports program, again. However, it could be super useful in a professional setting.

Incentivized

• Great resources for all kinds of fitness activities
• Great features for race day
• Easy to use navigation

Incentivized

• Reports - we are able to pull so many reports on any information in the system. Anytime someone asks for data we are able to pull it from the system.
• Registration - this was our first year using the system and there were bumps but once we all got used to the system it was easy for users and the information will save year to year saving our families time.
• Payment - all users are automatically signed up for a payment plan ensuring that no one shows up to camp without having paid their full balance. This also means there is less administrative time used to track payments.

• Customer service is slow and there is no way to speak to a human.
• There are small problems with the system that developers never seem to fix.

Incentivized

It can be time consuming to start a new project, however it's nice that you can duplicate a project and edit from there. I think that while some of the setup takes a while, once it's running smoothly it's definitely worth the cost and time and will pay for itself quickly.

Incentivized

Any and every time we have had an issue, we have had a solution found for us. Working across different time zones, cultures, and languages - RegPack has always been there for us. We have been invited to provide input and opinions on new functionalities (particularly around reporting), and have always found them to be quick and efficient with their responses. Super impressive.

I've not come across other things like ACTIVE Network. I was first introduced to it when I ran a half marathon that used ACTIVE Network to track participant progress. Since that time, I've used ACTIVE Network to read articles about training and running. It is a great tool for anyone interested in fitness.

Incentivized

Apart from the fact that RegOnline was discontinued, we have found that RegPack has met all of our needs and certainly exceeded our expectations in customer service. We were particularly pleased with the function that allows us to pre-set payment plans, and then basically forget. This means less human intervention, fewer errors, and happy clients.

• Great user interface
• Great features for participants and spectators
• Great information for training athletes

Incentivized

• It saves time and therefore reduces labor costs.
• Some users find it confusing so that takes a bit of time away from staff.
• It would be helpful to run the payments through the processor of our choice, i.e. Square.

Incentivized