Regpack is AWESOME!!
April 06, 2020

Regpack is AWESOME!!

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with Regpack

We currently use Regpack for all of our summer camp registrations. While we don’t currently use it across our entire company we do use it in the program department. It is used for both our day and overnight camp programs. It helps us streamline our registration process by moving registration, payment, camper information and financial aid requests all in one place.
  • Reports - we are able to pull so many reports on any information in the system. Anytime someone asks for data we are able to pull it from the system.
  • Registration - this was our first year using the system and there were bumps but once we all got used to the system it was easy for users and the information will save year to year saving our families time.
  • Payment - all users are automatically signed up for a payment plan ensuring that no one shows up to camp without having paid their full balance. This also means there is less administrative time used to track payments.
  • Waitlists - this part of the system doesn’t work like we are used to BUT Regpack is working with us on how to fix it and make it work for us.
  • Payment Method - users can’t change their payment methods on their own.
  • Time - the staff time has been cut down significantly.
We are still early on in our process with Regpack but so far we like it more than our previous system. Each system is different and there are always small growing pains when making a switch from something you were comfortable with but the reporting system is what convinced us to make that switch and take the risk. Regpack has been with us every step of the way and always answers all of our questions with detailed responses and helpful step by step videos.
The support team is amazing! They always answer our questions quickly and efficiently. They also follow up to make sure we understood the answer and it was helpful. They also provide step by step videos for future use. In addition to this they have an extensive FAQ article section that also includes videos for visual learners.

Do you think Regpack delivers good value for the price?

Yes

Are you happy with Regpack's feature set?

Yes

Did Regpack live up to sales and marketing promises?

Yes

Did implementation of Regpack go as expected?

Yes

Would you buy Regpack again?

Yes

Regpack is a great registration software system. We are looking forward to putting it into practice this summer when we need to pull reports quickly and often throughout the season.
I’m not sure of a situation where Regpack would be less appropriate as it currently serves our needs.