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Ada vs. Comm100

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Ada

1 Reviews and Ratings

Comm100

2 Reviews and Ratings

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Ada

    Score9 out of 10
    		N/AAda is an AI customer service automation platform that helps to resolve customer interaction with AI, helping businesses to automatically resolve the greatest number of customer service conversations — across channels and languages — with the least amount of effort. Since 2016, Ada has powered more than 4 billion automated customer interactions for brands like Meta, Verizon, AirAsia, YETI, and Square. Born in Toronto, Ada serves companies and their customers worldwide.N/A

    Comm100

    Score8.2 out of 10
    		N/AComm100 is a global provider of omnichannel customer support software for commercial, government, and nonprofit organizations of all sizes. The Comm100 platform unifies live chat, email, social media, secure messaging, and self-service resources into one support experience. Centralized conversations and workflows improve visibility, accelerate response times, and ensure consistent service delivery regardless of channel, audience, or interaction volume. The…

    $39

    per month per user

    Pricing
    AdaComm100
    Editions & Modules
    No answers on this topic
    Booking
    $14
    per month per user
    AI Copilot
    $29
    per month per user
    Live Chat Startup
    $39
    per month per agent
    Ticketing & Messaging
    $59
    per month per user
    Live Chat Plus
    $69
    per month per agent
    AI Insights
    $100
    per month
    Live Chat Ultra
    Contact Sales
    per month per user
    AI Agent
    Contact Sales
    Offerings
    Pricing Offerings
    AdaComm100
    Free Trial
    YesYes
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    NoYes
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details——
    More Pricing Information
    Best Alternatives
    AdaComm100
    Small Businesses
    Fin
    Score8.8 out of 10
    Olark
    Score10 out of 10
    Medium-sized Companies
    Fin
    Score8.8 out of 10
    Zoho SalesIQ
    Score9.7 out of 10
    Enterprises
    Sprinklr Service
    Score7.4 out of 10
    Genesys DX (discontinued)
    Score10 out of 10
    All AlternativesView all alternativesView all alternatives
    User Ratings
    AdaComm100
    Likelihood to Recommend
    -
    (0 ratings)
    8.2
    (2 ratings)
    Likelihood to Renew
    -
    (0 ratings)
    8.2
    (1 ratings)
    Usability
    -
    (0 ratings)
    9.1
    (2 ratings)
    Support Rating
    -
    (0 ratings)
    7.3
    (1 ratings)
    User Testimonials
    AdaComm100
    Likelihood to Recommend
    Ada CX
    No answers on this topic
    Comm100
    Comm100 has been great for getting customers to specific pieces of content (drivers, downloads, collateral, use cases, etc.) while the customer reaches out. The ability to share specific links in the chat window and have a preview appear is especially neat
    Rob Rasmussen
    Sr. Manager, Web & Visual Design
    Read full review
    Pros
    Ada CX
    No answers on this topic
    Comm100
    • We have a live chat icon on the website, so users can easily contact us for instant support.
    • Previously, we had to use email as the main contact channel. By using live chat, we found the conversation rate improved a lot, as customers are happier to get instant support.
    Allan Wade
    Associate Sales Manager
    Read full review
    Cons
    Ada CX
    No answers on this topic
    Comm100
    • Salesforce integration is good, but is a touch buggy, and is tough to diagnose.
    • If you know anything about computers, the training Comm100 provides is remedial.
    Rob Rasmussen
    Sr. Manager, Web & Visual Design
    Read full review
    Usability
    Ada CX
    No answers on this topic
    Comm100
    Super easy to use if you know anything about computers. Comm100 has done a good job of putting together functionality and easy of use for all levels.
    Rob Rasmussen
    Sr. Manager, Web & Visual Design
    Read full review
    Support Rating
    Ada CX
    No answers on this topic
    Comm100
    Customer support seems pretty good — though we haven't had many issues, our experience with getting them to troubleshoot our Salesforce integration was really the only frustrating part. We had to repeat ourselves a bunch, and the issue never really went away. We just ignored it and moved beyond
    Rob Rasmussen
    Sr. Manager, Web & Visual Design
    Read full review
    Alternatives Considered
    Ada CX
    No answers on this topic
    Comm100
    After a lot of research, Comm100 was our first choice. No other platform seemed as robust or provided us with as much room for growth as Comm100 did/does.
    Rob Rasmussen
    Sr. Manager, Web & Visual Design
    Read full review
    Return on Investment
    Ada CX
    No answers on this topic
    Comm100
    • Our download-to-purchase cycle increased by around 3% after applying the live chat system.
    Allan Wade
    Associate Sales Manager
    Read full review
    ScreenShots

    Ada Screenshots

    Screenshot of the Ada AI-native customer service automation platform, capable of resolving a majority of inquiries.Screenshot of the AI Agent connected to a knowledge base and web pages. Rather than trying to match a scripted response to a unique problem, the AI Agent draws on existing knowledge sources to reason through and automatically resolve customer service inquiries.Screenshot of the setup of an integration using plain language (no code required). Specify the data the AI Agent should retrieve, when it should be used, and when to update data across systems, and the AI Agent is ready to perform tasks.Screenshot of Ada’s proprietary Automated Resolution measurement system that measures the AI Agent’s accuracy, relevancy, and safety. It describes the AI Agent’s behaviour and measure the business impact of recommended improvements.Screenshot of Ada's AI management tooling, which just like coaching, supports team on the tone, language, and procedures to follow.Screenshot of an onboarded AI Agent, which can use knowledge of company and products, and deployed instantly across messaging, voice and email channels.

    Comm100 Screenshots

    Screenshot of Comm100 OmnichannelScreenshot of Comm100 AIScreenshot of Comm100 Live Chat with AI CopilotScreenshot of Comm100 AI AgentScreenshot of Comm100 AI InsightsScreenshot of Monitoring and Sentiment Analysis