One of the best Online Chat tool
Updated March 19, 2015
One of the best Online Chat tool
Score 9 out of 10
Vetted Review
Verified User
Overall Satisfaction with Comm100 Live Chat
- We have a live chat icon on the website, so users can easily contact us for instant support.
- Previously, we had to use email as the main contact channel. By using live chat, we found the conversation rate improved a lot, as customers are happier to get instant support.
- Only one thing: We need a function to capture a quick screenshot. This can be useful during a chat session.
- Our download-to-purchase cycle increased by around 3% after applying the live chat system.