TrustRadius: an HG Insights company

Ada vs. Five9 Intelligent Virtual Agent

Save this comparison

Save this comparison

Ada

1 Reviews and Ratings

Five9 Intelligent Virtual Agent

11 Reviews and Ratings

Add Product

Recommended Comparisons

    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Ada

    Score9 out of 10
    		N/AAda is an AI customer service automation platform that helps to resolve customer interaction with AI, helping businesses to automatically resolve the greatest number of customer service conversations — across channels and languages — with the least amount of effort. Since 2016, Ada has powered more than 4 billion automated customer interactions for brands like Meta, Verizon, AirAsia, YETI, and Square. Born in Toronto, Ada serves companies and their customers worldwide.N/A

    Five9 Intelligent Virtual Agent

    Score8.5 out of 10
    		N/AFive9 Intelligent Virtual Agent, based on Inference Studio which was developed by Inference Solutions and acquired by Five9 October 2020, is a web based visual tool that enables users to build AI-Powered Intelligent Virtual Agents to help businesses of all sizes automate their customer care workloads.N/A
    Pricing
    AdaFive9 Intelligent Virtual Agent
    Editions & Modules
    No answers on this topic
    No answers on this topic
    Offerings
    Pricing Offerings
    AdaFive9 Intelligent Virtual Agent
    Free Trial
    YesNo
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details——
    More Pricing Information
    Best Alternatives
    AdaFive9 Intelligent Virtual Agent
    Small Businesses
    Fin
    Score8.8 out of 10
    Fin
    Score8.8 out of 10
    Medium-sized Companies
    Fin
    Score8.8 out of 10
    Fin
    Score8.8 out of 10
    Enterprises
    Sprinklr Service
    Score7.4 out of 10
    Sprinklr Service
    Score7.4 out of 10
    All AlternativesView all alternativesView all alternatives
    User Ratings
    AdaFive9 Intelligent Virtual Agent
    Likelihood to Recommend
    -
    (0 ratings)
    9.0
    (1 ratings)
    User Testimonials
    AdaFive9 Intelligent Virtual Agent
    Likelihood to Recommend
    Ada CX
    No answers on this topic
    Five9
    It works great in the pre-qualify area
    Incentivized
    steven mikutel
    Information Technology Auditor
    Read full review
    Pros
    Ada CX
    No answers on this topic
    Five9
    • Recording
    • Queue Management
    • Reporting
    • Insights
    Incentivized
    Jayson Cadano
    In-Country Manager
    Read full review
    Cons
    Ada CX
    No answers on this topic
    Five9
    • more training would be good
    • documentation and case study materia;
    Incentivized
    steven mikutel
    Information Technology Auditor
    Read full review
    Usability
    Ada CX
    No answers on this topic
    Five9
    Very user friendly as an agent but can be a bit over whelming when you're admin. It's best to have a visual guide or if the onboarding is much smoother guiding the admin depending on their use case
    Incentivized
    Jayson Cadano
    In-Country Manager
    Read full review
    Alternatives Considered
    Ada CX
    No answers on this topic
    Five9
    It does an excellent cost-effective job
    Incentivized
    steven mikutel
    Information Technology Auditor
    Read full review
    Return on Investment
    Ada CX
    No answers on this topic
    Five9
    • increase in ROI
    • increase in Client Satisfaction
    • increase in Productivity
    Incentivized
    Jayson Cadano
    In-Country Manager
    Read full review
    ScreenShots

    Ada Screenshots

    Screenshot of the Ada AI-native customer service automation platform, capable of resolving a majority of inquiries.Screenshot of the AI Agent connected to a knowledge base and web pages. Rather than trying to match a scripted response to a unique problem, the AI Agent draws on existing knowledge sources to reason through and automatically resolve customer service inquiries.Screenshot of the setup of an integration using plain language (no code required). Specify the data the AI Agent should retrieve, when it should be used, and when to update data across systems, and the AI Agent is ready to perform tasks.Screenshot of Ada’s proprietary Automated Resolution measurement system that measures the AI Agent’s accuracy, relevancy, and safety. It describes the AI Agent’s behaviour and measure the business impact of recommended improvements.Screenshot of Ada's AI management tooling, which just like coaching, supports team on the tone, language, and procedures to follow.Screenshot of an onboarded AI Agent, which can use knowledge of company and products, and deployed instantly across messaging, voice and email channels.