Aderant Handshake vs. Klevu

The user of Handshake takes a certain amount of user computer literacy and the user needs to be resourceful. When building our site, I needed to google quite a bit. On the contrary, if budget allows, Handshake developers will do it all for you.

Incentivized

I think Klevu is a great solution for brands looking to enhance their website. They have templates that may work for brands that don't have a tech team. Their product offering can also be fully customizable but this would require some development work on the brand end. Overall, would recommend them!

Incentivized

• The main reason we got Handshake was to display visual gadgets for our accounting systems. We always provided spreadsheet type reports, but pictures and more engaging. Attorney gets a dashboard in real time of where they stand financially.
• Additional use as FAQ's in different departments in the firm, that is, accounting, IT, and office services.
• Knowledgebase - How to's and software.

Incentivized

• Great customer success team
• Always sharing with us their latest product offering
• Their technical support team is very helpful and willing to hop on calls with us

Incentivized

• Documentation is weak, but hopefully, since Aderant just acquired the company, that will improve

Incentivized

• I think you definitely need someone technical in house to help assist and customize
• They're pretty stern on pricing

Incentivized

None. Always need about Handshake's interface with Aderant, way before Aderant purchased them. Seemed like a natural fit.

Incentivized

• Hard to say, but ultimately putting knowledge in the hands of fee earners immediately it is positive.

Incentivized

• Seeing a 2x increase in conversion rate

Incentivized