Adobe Journey Optimizer

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Adobe Journey Optimizer
Score 8.3 out of 10
N/A
Adobe Journey Optimizer is a customer engagement solution, enabling brands to orchestrate and deliver personalized customer engagement across all channels — including email, web, app, mobile, and more — in the moments that matter to customers.N/A
Pricing
Adobe Journey Optimizer
Editions & Modules
No answers on this topic
Offerings
Pricing Offerings
Adobe Journey Optimizer
Free Trial
No
Free/Freemium Version
No
Premium Consulting/Integration Services
Yes
Entry-level Setup FeeOptional
Additional Details
More Pricing Information
Community Pulse
Adobe Journey Optimizer
Considered Both Products
Adobe Journey Optimizer
Chose Adobe Journey Optimizer
Adobe Analytics is head and shoulders about journey analytics. It’s simple an easy to use. It gives you the most accurate real-time data. It’s also the best reporting platform out there in the market. It was so easy to sign up and start using it for our internal reports. …
Chose Adobe Journey Optimizer
no comparison. the connectivity with CDP and AEP sets it above all competitors. The only thing that gives mail chimp and almost all of abobe's competitors and advantage is the simplicity, ease of implementation and ability to upload a quick list and send immediately without a …
Chose Adobe Journey Optimizer
AJO has more capabilities compared to Marketo.
Chose Adobe Journey Optimizer
Because the data is central to Adobe, this helps us flow to market and present ourselves to our prospects as an overall better experience.
Chose Adobe Journey Optimizer
With the AEP ecosystem, AJO will have a real-time impact.
Chose Adobe Journey Optimizer
This is a great product to have in combination with our content management system we use that is Adobe experience manager.
Chose Adobe Journey Optimizer
Adobe Journey Optimizer provides even more personalized unique experiences than Marketo. Adobe Journey Optimizer allows 1:1 personalized journeys using real time behaviour and across more channels like sms, mobile, etc. whereas marketo is more web and email based. Adobe Journey …
Chose Adobe Journey Optimizer
Adobe ANalytics is simplified data and analytics tool, not comparable.
Chose Adobe Journey Optimizer
Adobe Journey Optimizer takes the lead because it integrates the functionality of several disparate systems, such as Adobe Marketo Engage (content creation/campaign operations) and Adobe Analytics (data, reporting, trends, predictions), to provide a comprehensive approach to …
Chose Adobe Journey Optimizer
We can do all the things in Adobe Journey Optimizer instead of multiple systems.
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User Ratings
Adobe Journey Optimizer
Likelihood to Recommend
7.9
(15 ratings)
Usability
7.2
(16 ratings)
User Testimonials
Adobe Journey Optimizer
Likelihood to Recommend
Adobe
Journey Optimizer is really good for tracking journeys. It can tell you exactly where users are clicking, which pages they are visiting, and even link to physical location visits. It’s not well-suited for open-ended journeys where the user can take multiple paths to success. In such scenarios, it does not visualize or track the journey very well.
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Pros
Adobe
  • API based response and ability to invoke the results need via API.
  • Business friendly management of offer priority , the rule assignments.
  • Data Collection from interactions and ability to utilize them without much latency.
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Cons
Adobe
  • The email building experience could be better when integrating AEM content fragments.
  • Not great at organizing content in each area. Could make better use of metadata to limit the content the end user has to wade through.
  • Content life cycle management could be more robust.
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Likelihood to Renew
Adobe
It has been working very well, and actually it is a reliable tool for audience segmentation and everything that needs to be done for a campaign to deploy correctly
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Usability
Adobe
AJO certainly requires a firm understanding of how Adobe expects data to be architected. AJO should not be an organizations first experience with an Adobe product. We benefited from ~18 months of experience with RTCDP prior to bringing on AJO. Engageable profiles, data storage, profile usage limits, all factor in when using an omnichannel solution. Marketers must be careful to bring in only the data required for business use cases, and continually evaluate these needs in the face of a changing marketing ecosystem.
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Reliability and Availability
Adobe
I do not rate it perfect because there are times that is not perfectly realiable, and it stops working when you need it the most, especially because the audiences take so long to evaluate and 2 times a dat to do them quickly is really not enough
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Performance
Adobe
I really think this is something that can be improved, especially the querrys, sometimes it takes too long for them to run
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Support Rating
Adobe
Sometimes when the manager connects to a support representative, even though the response is very immediate, they are not always able to provide a solution and we end up resolving the issue other ways
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In-Person Training
Adobe
It didnpt possess anything new from the online version of it, in fact, there were less
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Online Training
Adobe
I give it this rating of 5 because the truth is I started the training with the pages in Adobe and is far more complete and has more explanations that the online training and you can revisit it as many times as you want to, the online non live version is better
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Implementation Rating
Adobe
The only thing I wanted to mention is that when going into the email edition, when adding labels, I was able to copy and paste the labels before, and now it has changed and I am no longer able to do it without editing the label itself
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Alternatives Considered
Adobe
Adobe Journey Optimizer takes the lead because it integrates the functionality of several disparate systems, such as Adobe Marketo Engage (content creation/campaign operations) and Adobe Analytics (data, reporting, trends, predictions), to provide a comprehensive approach to campaign coordination and delivery, through reporting and informing our future campaign strategy. All of the products we use are valuable in different contexts. Adobe Journey Optimizer is a true silver bullet for delivering the most engaging, targeted marketing & communications campaigns!
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Contract Terms and Pricing Model
Adobe
I didnpt help purchase
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Scalability
Adobe
This is very functional, is has been great to work with pleople from different areas and being able to show them how adobe journey optimizer works for the team
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Professional Services
Adobe
very professional
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Return on Investment
Adobe
  • Multichannel onboarding journey improving the engagement of freshmen in the business, resulting in a decrease in the dropout rate.
  • Separate business of anticipation of receivables from suppliers that used to be manual and now I have connected this entire operation via the S3 connector, less manual work and significant gains in conversions and payments
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ScreenShots

Adobe Journey Optimizer Screenshots

Screenshot of Channel Setup in Adobe Journey OptimizerScreenshot of Content Accelerator in Adobe Journey OptimizerScreenshot of In App Message Designer in Adobe Journey OptimizerScreenshot of Screenshot of Profiles Dashboard in Adobe Journey OptimizerScreenshot of SMS Journey in Adobe Journey Optimizer