Adobe Send & Track vs. Leapfile Managed File Transfer

This software works amazingly good when I need to send large volume office files to multiple clients in very less time. I just need to upload all the documents from my cloud storage and add all the recipients. And in just one click they all my documents in real time. It also let me know when they open my documents. It also helps them to preview the documents before downloading.

Incentivized

We replaced ShareFile, that we had used for 7 years, due to a cost increase. LeapFile appeared to provide the exact same solution for a better price. However, the headaches we are experiencing with the product are costing us valuable time, money and frustration, both among our staff and between our clients.

• Text edits, which allow for addendums
• Quicker work flow
• Confirmed recipients

Incentivized

• There are 3 ways to use LeapFile: the desktop app, the web app, the Outlook plugin

• Unavailability of Apple iCloud integration.
• No other drawback found.

Incentivized

• The interface is almost all text-based with minimal graphics. Because of that it can be difficult for our employees and our clients to quickly decide what action to take to complete their downloads.
• We have found the admin controls to not work consistently, causing lots of headaches.
• Some emails sent via the Outlook plugin will cause formatted text to look extremely confusing on the download page that a client must view in order to take an action to retrieve their files. The text shows all the HTML code wrapped around it.
• Uploads web page will tend to hold a cookie that "remembers" an expired link, causing our clients to receive an error.

This is an amazing software for sending files very conveniently. So we did not use any other software for this purpose. I am extremely happy with its services.

Incentivized

Similar functionality but LeapFile has a lower cost and a more basic interface. ShareFile was infinitely easier to use for both our employees and clients

• Quicker Workflow
• Happy vendors/clients
• Less mailbox clutter

Incentivized

• Too much time spent on addressing individual client issues while attempting to send or retrieve files.
• Too much time spent on testing and troubleshooting our employees' issues while attempting to send or retrieve files.