LeapFile was a bad leap.
October 10, 2018

LeapFile was a bad leap.

Neal Rosenthal | TrustRadius Reviewer
Score 2 out of 10
Vetted Review
Verified User

Overall Satisfaction with Leapfile Managed File Transfer

We use LeapFile to provide a solution for both sending/receiving large files and also making sure that files we transfer between our office and our clients are secure and encrypted. We have 29 employees that use it.
  • There are 3 ways to use LeapFile: the desktop app, the web app, the Outlook plugin
  • The interface is almost all text-based with minimal graphics. Because of that it can be difficult for our employees and our clients to quickly decide what action to take to complete their downloads.
  • We have found the admin controls to not work consistently, causing lots of headaches.
  • Some emails sent via the Outlook plugin will cause formatted text to look extremely confusing on the download page that a client must view in order to take an action to retrieve their files. The text shows all the HTML code wrapped around it.
  • Uploads web page will tend to hold a cookie that "remembers" an expired link, causing our clients to receive an error.
  • Too much time spent on addressing individual client issues while attempting to send or retrieve files.
  • Too much time spent on testing and troubleshooting our employees' issues while attempting to send or retrieve files.
Similar functionality but LeapFile has a lower cost and a more basic interface. ShareFile was infinitely easier to use for both our employees and clients.
We replaced ShareFile, that we had used for 7 years, due to a cost increase. LeapFile appeared to provide the exact same solution for a better price. However, the headaches we are experiencing with the product are costing us valuable time, money and frustration, both among our staff and between our clients.