What users are saying about
29 Ratings
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Score 4.9 out of 100

Likelihood to Recommend

ADP Resource (Discontinued)

ADP is best if you have a really knowledgeable client rep that has been your contact for multiple sessions. Otherwise, you are forced to reiterate the problems to multiple parties. If you have a dedicated staff member who is knowledgeable of your processes, then ADP is a good resource for payroll needs.
Anonymous | TrustRadius Reviewer

Pros

ADP Resource (Discontinued)

  • It is very simple to process payroll, even from home if needed. I once processed the payroll from Japan.
  • I love that I can balance the payroll and send it knowing it is 100% correct.
  • I can process payroll as late as 6pm and have it back the next day.
  • I really like my ADP representative. I have had 2 and they are very knowledgeable and pleasant to work with.
  • Speaking of the ADP representative.......No matter who answers the phone, if my rep is not available, they are all knowledgeable and even through they are not my assigned rep, they are all pleasant to work with.
Yolanda Gaytan | TrustRadius Reviewer

Cons

ADP Resource (Discontinued)

  • The payroll function, while user friendly, was a little confusing starting out. Many codes had to be learned for certain things such as benefits.
  • When running reports, the process was very easy to make a mistake requiring multiple tries to get it correct.
Anonymous | TrustRadius Reviewer

Likelihood to Renew

ADP Resource (Discontinued)

ADP Resource (Discontinued) 10.0
Based on 2 answers
I have a lot of experience and trust in this software package - actually any software package from ADP. The training that I have gotten over the years has always been complete and the representatives that I have had over the years are all EXCEPTIONAL! Looking back in the 20 plus years of experience, I can say truthfully there are only 1-3 persons who I would rather not have worked with at ADP. I find their customer service, and phone reps do their best to get the job done. This makes my job easier in the process.
Yolanda Gaytan | TrustRadius Reviewer

Usability

ADP Resource (Discontinued)

ADP Resource (Discontinued) 10.0
Based on 1 answer
Really.....I hate to keep repeating my self but I am very confident in any ADP software. They are worldwide and have proven their capabilities throughout the world
Yolanda Gaytan | TrustRadius Reviewer

Alternatives Considered

ADP Resource (Discontinued)

ADP is just a well known brand and is fairly affordable. Compared to other software such as Workday, it was a more affordable price point for our budget. However, if we had more resources and time to examine, Workday seems to offer a strong alternative to ADP in terms of payroll, HR, and financial systems. Overall though, there are more consultants knowledgeable about ADP which made it an easier choice for us
Anonymous | TrustRadius Reviewer

Return on Investment

ADP Resource (Discontinued)

  • Definitely better customer service. When someone called in about their account, I was able to easily access the information and make any changes at a click of a button.
Anonymous | TrustRadius Reviewer

Pricing Details

ADP Resource (Discontinued)

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

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