Overall Satisfaction with ADP Resource
- It is very simple to process payroll, even from home if needed. I once processed the payroll from Japan.
- I love that I can balance the payroll and send it knowing it is 100% correct.
- I can process payroll as late as 6pm and have it back the next day.
- I really like my ADP representative. I have had 2 and they are very knowledgeable and pleasant to work with.
- Speaking of the ADP representative.......No matter who answers the phone, if my rep is not available, they are all knowledgeable and even through they are not my assigned rep, they are all pleasant to work with.
- My biggest peeve is....and they are aware of this - a new state is sometimes very difficult to set up. With all the different classifications in states back east, it can take days to get it set up correctly.
- We currently use ADP Resource for payroll and some HR only. We have been approached for the 401k and insurance portion of ADP Resource but we have separate third party administrators for those.
- The customer service is outstanding. I would not change anything.
- I understand and agree that the employee's would benefit from viewing and making limited changes to their employee record and this will be approached in the next meeting we have with the president of the company.
Using ADP Resource
Number one is knowledge of human resources of course and processing of the payroll for different states, and any special taxes that need to be applied to the employee record.
The other important factor would be confidentially since this person has access to everyone's information. I am proud to say I do not discuss pay rates or any other information that is confidential. In all the years experience that I have had, I can honestly say I have not discussed any information with any other person outside of their manager, president of the company or the controller.
Keeping records up to date.
- Records can be changed easily.
- Even if a mistake is made, it can be reversed and reprocessed correctly and quickly.
- If there is a special project that needs to be done, if my rep can't help me she will get me to someone who can.
- We have a employee from Japan that has a special payroll and the calculation can be tricky at times but with ADP Resource we can get it processed without to many issues.
- As stated before ADP Recourse offers a complete package for 401k and insurance packages, we however have other sources for these.
Using ADP Resource
Like to use
Easy to use
Technical support not required
Quick to learn
Feel confident using
- Year end...never have a problem balancing the W-2s - very important.
- Calculating bonuses - also very important.
- Since we are all salaried, the payroll is already done every pay period unless there is special calculation that needs to be done.
- My one and only pet peeve is setting up a new employee in a new state.
- ADP states that they now have a department to help with this but, there is a 7 week wait time.........REALLY?